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“Best hotel we have stayed in Turkey”

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Kervansaray Hotel Kundu
Ranked #107 of 229 Hotels in Antalya
Newcastle upon Tyne, United Kingdom
Level Contributor
29 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Best hotel we have stayed in Turkey”
Reviewed June 27, 2013

Stayed for two weeks in early June at this great hotel. Location is ideal at Lara Beach where the sea is nice & clean, although gets a little choppy in the wind. There are lots of shaded sun beds at the beach for those who like the sand.
Had a spacious double room on the 8th floor, with fabulous sea views, only downside was the small bathroom with shower in bath which was difficult for my wife to get in & out with dodgy hip.
The pools are huge, largest seen in any previous hotel, always clean & with lots of free sun beds & sun shades at any time of day. Five huge waterslides which are huge fun, but keeps you fit, as there are 8 flights of stairs to get to the top.
With the pool areas being so huge, you can always find a quiet place away from the slides, water polo & animation noise if you just want to chill out & read a book.
Staff all very friendly, most with at least some basic English, but have to remember it is us Brits in a different country who don't speak their language.
Choice of food is the best ever we have ever seen on any all inclusive holiday, so as the al a carte restaurant areas are a little basic we only when to one, as it was my wife's birthday, where our table decorated with flowers, which was a pleasant surprise.
The range of food was huge & I am sure it was never the same for the two weeks holiday.
Would certainly go back to this hotel if returning to Antalya.
Would have give hotel 5 stars but for what could have been a major problem on second last day of holiday.
Was resting in room mid afternoon when a fire started in the middle of the hotel & building was filled with black smoke. The was no fire alarm sounded was told that someone broke glass to set off alarm & nothing happened & also none of the smoke alarms in building worked. No staff tried to warn guests still in rooms & we only left via external fire escape after smelling the smoke & had to go through thick black fumes halfway down stairs.
This could have been a major disaster if the fire had spread through building.
Fortunately, this did not turn into a disaster for us & did not spoil our holiday, but not sure the guests taken away in the three ambulances with smoke inhalation problems would say the same.

Room Tip: Always ensure you get a room on the sea view side as those at front overlook road only.
See more room tips
  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank riggers1940
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kervansaray H, Guest Relations Director at Kervansaray Hotel Kundu, responded to this review, September 18, 2013
Dear Riggers,

Firstly, we'd like to sincerely thank you for choosing Kervansaray Kundu and sharing your constructive opinions with other holidaymakers.

Your opinions matter us and gave us honor.
We're very pleased for not only realising your overall satisfaction with the hotel and service points, but also for providing you the best holiday experience in Turkey.

Hopefully, we welcome you again as soon as possible at our resort.

Best and warm regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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916 reviews from our community

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Traveler tips help you choose the right room.   Room tips (136)
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English first
Sittingbourne, United Kingdom
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed June 26, 2013

Chris and i have just returned from a great holiday at this hotel .we had booked a double room with see view and paid a supplement ,after several visits to reception and lots of promises of a move we ended up staying in the twin .
the food was the best we have had in an all inclusive hotel ,sun beds plentiful,top tip try the piano bar on arrival make some great friends and share the.laughter.
there was a lot of English people at the hotel and we found staff very friendly towards everyone .
the animation team were outstanding (love king Kong ).morning noon and night you will be encouraged to participate in games and shows .just learn to shout VOLLEYBALL.
love to all the great couples we met i still cry when i think of the shows and the loo roll man

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sue s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kervansaray H, Guest Relations Director at Kervansaray Hotel Kundu, responded to this review, October 2, 2013
Dear Sue,
Many thanks for giving time to review our hotel.
It's nice to see that you spent an awesome holiday in our hotel .
Your all comments matter us very much.
Hopefully you visit us again for making amazing your future holiday.

Best and warm regards from team members...
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed June 26, 2013 via mobile

Just got back from kundu beach with my boyfriend and had such a lovely holiday. When we arrived from the front the hotel doesn't look as nice as many of the other hotels along Lara beach but once you get inside everything is modern, clean with lots of bright lights. We didnt arrive until 12am but we were checked in quickly and given the key to our room we had a double sea view room on the 8th floor which was modern and clean, the mini bar was stocked with a big bottle of water, sparkling water, a bottle of coke and a carton of orange and this was refilled daily. The pool and hotel grounds were fab, the slides are only open twice a day and wave pool is only around 4pm for half an hour. As many other reviews have said the food is really good especially gala night which is on a Friday evening, I'm a fussy eater and never went hungry. There was plenty of choice drink wise the sex on the beach cocktail and peach scnhaps and lemonade were yummy, the piano bar is 24 hours and the staff at the beach bar are great. The animation team are a definite highlight of this hotel they are all friendly and try really hard at their job and are always entertaining. The only issue we had was our last day when a small electrical fire happened on one of the floors of the hotel the reception staff and other members of staff came running out of the hotel as we were walking in and didnt tell us to leave or what was happening and it was only when the animation team came over we were given any information, we were quite annoyed with how unhelpful the staff were in this situation. Also like one of the other reviews mentioned dont expect much from the thomson rep, she will help on a one to one basis but definitely is not up to standards! Overall we had a lovely holiday and would defiantly recommend this hotel

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank char-char3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kervansaray H, Guest Relations Director at Kervansaray Hotel Kundu, responded to this review, November 18, 2013
Dear valued guest,

Thanks sincerely thank you for choosing Kervansaray Kundu and sharing your constructive opinions with other holidaymakers.
Your opinions matter us very much.
Additionally, we're very pleased to see that the hotel service met your expectations and you decided to recommend our hotel.
Hopefully, we welcome you again as soon as possible at our resort. and provide you the best holiday memories.

Kind and warm regards...
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lincoln, United Kingdom
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed June 26, 2013

We went for the first week of June with fairly good expectations, apart from the downers on here (as seen on some comments below).

On arrival at the hotel the receptionists were friendly and spoke a lot of English, asked us if we wanted to use the 'supper restaurant' while they double checked the rooms.
There was a small issue with the room allocation, they had us in for a twin room rather than a double, this was Thomson's problem (so please check before flying) however the hotel helped us out and moved us on day three.. anyway enough of the essay.

Good points:
-Friendly staff (all the reps are good fun, if you don't want to participate they don't make you)
-English speaking (in the night shows they speak turkish, german and english together so you never miss a thing)
- 10/10 for hygiene and cleanliness throughout.
-Food was excellent, not much of a breakfast selection as it's incredibly European, but still enough to satisfy, full buffets at lunch & dinner.
-Plenty of sunbeds (sun all day on most beds too!)
-Very good entertainment (funny, well structured and suitable for all)

-Hotel photographers... right, as much as they may seem like 'pervs' they are just being friendly, and with my girlfriend being blonde this was kind of expected! Myself and my girlfriend had two photoshoots, one outside the hotel and the other on the beach, some rather cheesy positions but excellent quality photo's, we got all 50 photos from the beach for 50TL, so negotiate!!!

Bad points:
-No lazy river, this was not in action while we were at the resort, however may be in July/August, get your travel agents to check before you book/fly!
-Many of the shops deal in Euros, however they DO accept TL, in every shop you must haggle, if you're english and female, they WILL drop the price!!
-The beach at the hotel is clean, however as you get to the sea it is shingly (they didnt tell you that in travel agents!) so maybe a walk to another beach would be a consideration,
-The shops are a fair walk away, but the shopping malls are good if you travel 1600hrs onwards.

Overall we had an excellent, fun and almost perfect week apart from the smal hiccup of the room and as mentioned above, the reps host plenty of activities throughout the day including football; air rifle, volleyball, water polo etc. as well as pool games!
There is modern dance music playing around the pool throughout the day so the hotel definately aims for the younger families/couples but suits all.

Travelled: 04/06/13-11/06/13

Room Tip: Be persistent about a sea view and double rooms, doubles with a sea view are 'scarce' throug...
See more room tips
  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LincCitizen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kervansaray H, Guest Relations Director at Kervansaray Hotel Kundu, responded to this review, November 18, 2013
Dear our valued guest,

Many thanks for choosing Kervansaray and reviewing constructively our hotel services.

It's pleasing to see that you enjoyed your stay with us .
Your opinion matters us. Addtitionally, just for information we'd like to mention the fact that
we haven't got a lazy river being in use and this information is shared with the travel agencies we cooperated. Thank you for giving us to re-check the travel agencies catalogue informations.

Hopefully we have the chance of welcoming you back soon...

Best and warm regards from team members...
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Plymouth, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 25, 2013

Just returned from a week at this fantastic Hotel with my 5 friends. Without a doubt this hotel exceeded our expectations and we had an amazing holiday.

The hotel was modern, clean and all the staff were very attentive. The rooms were very spacious, with lovely views of the pool and sea. Towels were replaced daily as well as drinks in the mini bar (included in the all inclusive package).

The entertainment team were fantastic, there was always something to do from breakfast until midnight. We especially enjoyed the pool party and evening entertainment. The entertainment team work really hard to get everyone involved in the entertainment but are not pushy if you just want to relax by the pool.

The food was very good and there is something to cater for all. Food is available all day, with breakfast available until 11am which was good if you fancied a lie in! We enjoyed the flexibility to eat when we wanted and the variety which was on offer throughout the day. There is a restaurant which serves lunch but you can also grab a burger and chips whenever you want from the beach Havana bar. Drinks are available 24/7 with a wide range of cocktails and alcoholic drinks.

The location of the hotel was good, as it was only a 20 minute transfer from the airport. There a few shops outside of the hotel if you want to buy some souvenirs however we spent most of our time within the resort, as there was no need to leave! We got a taxi organised by the hotel to Antalya on Saturday morning for the market which I would definitely recommend, we got lots of bargains! This taxi cost us 120 lira and dropped us straight to the market and back to the hotel.

I would definitely recommend this hotel to anyone who is looking for a holiday in Turkey.

  • Stayed June 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank lauraw2277
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kervansaray H, Guest Relations Director at Kervansaray Hotel Kundu, responded to this review, November 18, 2013
Dear our valued guest,

Many thanks for your positive feedback and recommendation.
It's nice to see that you enjoyed your stay with us .

With the wishes of welcoming you back in the near future...

Best and warm regards from team members...
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bristol, United Kingdom
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed June 24, 2013

Just back from an Absolutely Fab holiday, weather fantastic and very hot, a lovely clean hotel and a short transfer from airport. Rooms = lovely spacious and clean with amazing sea and pool views, free mini bar with soft drinks stocked daily, free safe, hairdryer and tea and coffee making facilities, the air con very good and quiet and nothing too much trouble for the staff here. Food = well where do I start , the best AI weve stayed at so far, so much choice for all meals, aswell as snack bars around the pool areas, breakfasts, with lots of fresh breads, cheeses, etc, omelettes with choice of fillings, toasted sarnies, eggs, fried, poached, scrambled and boiled, yoghurts, hot food inside and buns, pastries, croissants and cakes, fruit, cereals, lunch and evening meals was always lots of fresh fish and meats barbequed every night, kebabs jacket potatoes chips wedges onion rings pasta pizzas plenty of fresh salads cheeses breads fruit cakes desserts lots of hot food inside like stews rice vegs soups lasagne shepherds pie meat in sauces etc the list goes on, we could not fault the food, plenty of bars, serving alcoholic and soft drinks, and coffee machines around the hotel even a 24 hour bar. 5 large Pools stretching from the hotel right down to the beach, we stayed at the top end which was the relax end complete with a big Jacuzzi, the pool areas spotlessy clean being cleaned and hosed down at midnight then again in the morning, you could get a sunbed whatever time you came around the pool, always plenty to go around with comfy matresses and parasols and clean beach towels provided whenever needed. The animation team never hassled you to join in anything and worked hard during the day and evening, and evening entertainment had some good shows. We met some lovely people all very friendly. We had no complaints. A please and thankyou and treating people how you like to be treated yourself goes along way. Definitely will return, hopefully going back next year.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank deb-nicholls
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kervansaray H, Guest Relations Director at Kervansaray Hotel Kundu, responded to this review, November 18, 2013
Dear Deb-Nicolls,
Primarily, we'd like to thank you so much for your positive and constructive feedback.
It's nice to see that you liked the overall quality of the hotel .

We hope to welcome you again as soon as possible

Best regards from team members...
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
norfolk
Level Contributor
94 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
Reviewed June 22, 2013

Firstly I need to agree with the last review posted, there. Is nothing wrong with this hotel and I will now tell you why....The transfer time 20mins, check in ok as long as there's not to many of you as you have to fill in some paperwork. Room, we did not have see view as we needed a third full size bed and the sea views only have a small third bed, our room was clean with a tv, tea and coffee (only powdered milk but if you get bottle you can put milk in at breakfast and put it in your fridge) mini bar with only water and coke in it, there is a hairdryers in the bathroom.
Food. Breakfast no full English but there is cereals, meats and cheese etc, pastries, toaster for toast and outside there make fresh omelettes with a choice of cheese, tomato, mixed meats, they also have cooked mushrooms and if you ask they will put them in for you. There is also fried eggs and pouched egg and egg on toast, there is range of hot items inside.

Lunch. There are four places to eat lunchtime, pool bar where they serve on alternative days chicken or lamb kebabs and jacket potatoes with different toppings. We called this the fried chicken place, it's opposite the pools,they have chicken drum sticks and wings and one day fillet with a southern fried coating which was nice and wraps and pizza and salad, there is also a menu here and you can order cheese or plain burgers. Beach bar, this just has burgers and chips. Main restaurant, a good choice in here normal salads and a choice of hot items.

Evening meals. Loved it, never found it hard to find something, soup, salads,barbecue, pizza a choice of hot items and some nice sweets, they did a couple of themed nights and there was sushi and a range of kebabs etc

Bars. Pool bar,beach bar,upper beach bar and 24hr piano bar, the upper beach and piano are the main two bars with a good choice of drinks, spirits and bar taste fine , no Malibu but they will mix coconut and white rum to get something close.

Pools, great, no problem getting sun beds although we put our towels down as there were ten of us but you don't need to , several pools including a slide pool and wave pool and non are deep.

Beach. Nice plenty of sun beds and a pier which was nice in the afternoons as there was a breeze, there are water sports but barter for good price.

Outside the hotel not much a few shops in shopping centre and that's about it, along the beach there are some great hotels, go and have look round in them.

We came back yesterday and it had been very hot 48degs and that was hot.overall great place to stay they have a good entertainments team who don't hassle you and put on some good shows.

Now to my negatives and there is only one the Thomson rep (Stacey) she should not be doing the job. Firstly from the airport there was a small welcome to turkey . We went to the welcome meeting it lasted 10minutes and she did not want to be there and we were told nothing about the hotel or the trips just given a leaflet on trips with no prices, there was no welcome pack and the worst bit was when we came she said that she would put the pick up times through our door which was done and put the pick up times in the front of the Thomson folder in the morning to enable everyone to check in case of any changes....when I look in the afternoon there was yesterday's in there which in my opinion was not good enough and if you go you will see what mean there were several people moaning about her...I must say the other Thomson reps are the airport were fantastic.


So to sum up please don't listen to the negative reviews it's a good hotel and we are normal working class family who like nice things and if you are posh and stuck up this is not the place for you.

Room Tip: Tips always take four plug extension lead on all holidays For this hotel if you can book the late c...
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  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank norfolkhero
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kervansaray H, Guest Relations Director at Kervansaray Hotel Kundu, responded to this review, November 18, 2013
Dear our valued guest,

Many thanks for sharing your positive opinions about our hotel on Tripadvisor.
We're pleased to see that you enjoyed your stay with us and the hotel services met your holiday expectations.Your opinions matter us and give us an inspiration to make the hotel and services more efficient.

Your opinions about the Rep, will definitely be shared with your travel agency.

With the wishes of welcoming you back...

Best and warm regards from team members...
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Kervansaray Hotel Kundu

Property: Kervansaray Hotel Kundu
Address: Kundu Mevkii Antalya Merkez | Lara Beach, Antalya 07230, Turkey
Location: Turkey > Turkish Mediterranean Coast > Antalya Province > Antalya
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access
Hotel Style:
#12 Top resorts Hotel in Antalya
#44 On the Beach Hotel in Antalya
#48 Spa Hotel in Antalya
#61 Luxury Hotel in Antalya
Price Range (Based on Average Rates): $
Hotel Class:4 star — Kervansaray Hotel Kundu 4*
Number of rooms: 396
Official Description (provided by the hotel):
Only a short drive taking only 14 km from Antalya city centre, facing Lara Beach, this beach-front hotel impresses with its unique pool landscape, large garden and numerous facilities.Spend a family, a couple or friends holiday to remember at Kervansaray Kundu Hotel. While you treat yourself to a professional massage at the wellness centre, your children can have fun in the kids pool, which features a large water slide. Younger guests will also appreciate the all-day animation program and mini-disco.Guests looking for a more active stay at Kervansaray can try out various watersports, including canoeing, diving and parasailing. Work out in the fitness room or enjoy a swim in the indoor pool. Tennis enthusiasts can make use of the on-site court.You can also treat yourself with private pavilion service situated on the unique jetty area.Every summer, Kervansaray Kundu is home to a number of dance groups, magicians and other artists. Listen to live music while sipping a drink in the piano bar, open 24 hours per day. All-inclusive offers also include drinks at the pool bar, beach bar and disco bar.Each of the guest rooms includes a balcony, some of which overlook the water. Enjoy a rest in the comfort of your modern and spacious room and enjoy your meal with the glamorous variety of the open buffet or in a thematic A la carte restaurant, so make your night more special... ... more   less 
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Also Known As:
Kundu Kervansaray Hotel

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