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“don't listen to the whingers.........”

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Kervansaray Hotel Kundu
Ranked #107 of 229 Hotels in Antalya
Northampton, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“don't listen to the whingers.........”
Reviewed August 17, 2012

Just spent two weeks at the Khundu, there are many negative reports on trip advisor and i just can't believe these people stayed in the same hotel.
Yes on arrival the hotel does not look as grand as many of the others along the beach however we have all seen the pictures and reviewed the hotels to death before booking so we know that the other MORE EXPENSIVE hotels on the beach will be slightly grander.
If you want to stay in the Delphin Palace then pay twice the price and go for it!
The Khundu has many qualities, the food is excellent, great choice of food to cater for all tastes, yes there are some abscure dishes but remember folks this isn't Blackpool!! There are many nationalities staying at the hotel. Its clean and cool.
The rooms are ok, not top notch but then again look at the price you pay, the pool area is great, no rush for sunbeds in the morning, lots of space and the kids love the slides and wave pool, my 10 year old was in the pools all day mixing with all the kids from all countries and loved it.
the mini-club looked good too, lots of kids joining and the staff treated them like gods..
The snack bars around the pool were excellent, fresh food all day and friendly staff.
Animation team were very friendly, never in your face - the evening entertainment was a mix of very good and some poor stuff but on the whole ok. The waiters and reception very friendly, English isn't their first language folks but they try their best and we never had a problem, in fact they go out of their way to please you.
Drinks flow all day for those who want it (the crowd from Leeds certainly got their money worth!!), lovely lady making pancakes by the pool all day deserves a medal.
The hotel has a gala night which was great, plus a weekly market by the pool.
Outside dining was great too - Italian well worth a bash.
The beach is long and busy and right on the hotel, the sea was like a warm bath - lovely!
The resort is quiet and the heat in August was a little uncomfortable but please do not be put off by the whingers......... Khundu is great vaue for money and i would defo return.

Room Tip: we stayed in 8216... great view of the hotel and sea
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  • Stayed August 2012, traveled with family
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Helpful?
3 Thank andy w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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English first
London, United Kingdom
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed August 16, 2012

This has been our second holiday to Kervansaray Kundu with our children and extended family. We stayed here for two weeks and the children thouroghly had a great time. Things we did enjoy were the fact that it had 5 pools and so you didnt have to wake too early in the norning to lay down your towels and same went for the beach too. we loved the fact you could walk from the beach to the pool at any point and Lara beach itself is beautiful. The food was great with a varied variety to suit everyone, particularly if you like meat then you'd have know complaints. we liked the fact we had the option of choosing where to eat during lunch rimes as we did not always want to go into the food hall and would visit the snack bar for a quick lunch.
The staff are friendly and always wiling to help, the animation team were very friendly and would always invite us to join their games whether it be bowls, darts, water polo etc...

The mini disco although repetitive my children joined in many times and found it fun. The evening entertainment i would say is the standard like most hotels, we had the usual audience games, comedty nights to Turkish night, acrobats and so on.
the Piano bar often gets busy once entertainement is finished for the evening where you can get a drink but the queues are often long with a bit of a wait.

The location is good, though if you would like a trip into Antalya, the town centre it will take roughly 45 mins by a dolmus, ( bus) this is much cheaper then a taxi, just under a £1 per person.
I would say whilst having a walk out of the hotel, there are more grand hotels compared to kervansaray kundu. I think the hotel needs updating in all areas inside and outside, i.e, the rooms could do with a new decor, including a new bathroom and the carpets are totaly worn out too.
Besides everything else, we did have a good time and the children really enjoyed themselves.

  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
2 Thank Sun077
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed August 15, 2012

We,ve just arrived back after spending a week at Kervansaray kundu Aug 2012. Rooms kept clean. Pool was lovely but the wave pool could do with being on more than half an hour a day. Food was lovely had lots of choice. Hotel overall very good enjoyed our stay.

Room Tip: Rooms on the south side are quieter.
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  • Stayed August 2012, traveled with family
    • Value
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Helpful?
2 Thank Paulah123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Round Rock, Texas, United States
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed August 3, 2012

we booked this hotel since my girlfriend stayed here 3 years ago, and had a good experience....but things have changed a lot, for the WORSE! it seems the management has decided to go cheap on everything....we stayed in other 5 star hotels in Antalya before and this is the worst experience!
1) food was terrible! there's a lot of food, mostly strange food that everyone just looks at but no one takes....and the ones we tried, tasted worse than McDonalds...soup is so bad taste like dish water.....and they served strange soup, like wedding soup or some weird lentil soup, not normal soup like Mushroom, chicken soup, etc....
the salads are all the same, and bad...very sour and no normal salads, just cucumbers and tomatoes...i don't understand why they have the same dishes repeated over and over on both sides...there's dishes of the same things, tomatoes, cucumbers, or tomatoes and cucumbers, or tomatoes cut up smaller and cucumbers.....where's lettuce, and other varieties?
the main dishes are the worst!! its like it's designed for kids, got lots of fries, potatoes, hamburgers, sausages, but no good meat and vegetables....and very bad tastes....i could only find one or two things each meal to eat.....sometimes i just eat cheese and bread as they are better than the main dishes...
outside they have the fresh foods cooked, but not enough cooks for the guests....we wait long time to omelets each morning, and evening for chicken or some BBQ meats....
my girlfriend wanted fish, but they had no fish for 4 days, until the very last day when we were leaving...
2) room was clean, but the bed sheet was terrible! like a cheap blanket instead of real bed sheets....the hotel went way too cheap on the room refurbishment...AC works fine, contrary to some other reviews...but it gets a little cold so we had to turn it down, then it got hot and we had to turn it up again....but it works...
3) security - none to speak of....they took our luggage without giving us any receipt, and the luggage room was wide open and anyone can go in.....the in-room safe was not working....
4) beach - best part of hotel, but this beach is very very dirty......no one cleans it and lots of garbage.....the sea water has a lot of trash and debris too....
one thing pissed us off is someone stole our towels and our benches.....and there's not enough benches on the beach for everyone....also no security as many local Turkish people
5) staff is friendly and speaks English well enough (unlike some other guests who complained). it's true if you speak russian you can communicate better....
the guest relations is the worst!!! i tried to order flowers before I arrive to surprise my girlfriend, but they would not do it....saying i must do it in person as i need to pay cash...all the other hotels in Antalya would do it for me, but not them...and when I arrived, the person is nowhere to be found.....i never see her on her desk during my stay.... they might as well not have such person.....

overall value - not good enough! for the amount we paid, it should be much much better.quality and service!!!!.... it should be no more than 3 star hotel that cost less than $100 per night....management should be ashamed for ruing the quality of hotel from what was a great hotel 3 years ago to this sorry excuse of luxury....!!! We will never come here again!!!

  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
5 Thank Samuel C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guest Relations M, Guest Relations Director of Kervansaray Hotels at Kervansaray Hotel Kundu, responded to this review, August 6, 2012
Dear Mr. Samuel,

First of all, we'd like to thank you for choosing Kervansaray Kundu among endless choices.
We are sorry to see your dissatisfaction with our hotel. We wish you consulted us first, and so we could have the opportunity to offer you different sorts of solutions about your complaint centers.
We'd like to inform you and (hereby you ) our other guests about our food variety principle:
Unlike most of coastal hotels in Antalya, our group hotels have an open buffet menu prepared for 2 weeks, by this way we get a food variety enough for providing all types of demands.

On the other hand,Kervansaray Hotels' main principle and target is to procure a complete guest satisfaction. That's why we take our bussiness to heart and attach particular importance to special requests of each guest. If we knew your dissatisfaction about the foods on your staying dates, we could afford you and your girlfriend a la carte bookings and the chance of eating in different ambiances and menus such as Italian,Turkish and Fish according to your taste and preference.

Additionally, as you can appreciate, each hotel has different concepts. Our hotel have not any outlet in the form of flower shop. So, we haven't got a flower service unfortunately. But upon request, you can order some flowers by consulting Guest Relations desk, choosing one of the choices from a brochure belonging to a company independent from Hotel and Hotel Management. The guest have to pay it cash and in advance, because the company receiving our orders bases on this type of payment procedure and it never accept any payment made by credit card. And we informed you about this procedure before your arrival date.

We hope , these lines would help you and any other hotel visiters and holiday planners.

We'd like to specify our sorrow again not to make you happy and to cause your misunderstanding involuntarily.

With the wishes of welcoming you again creating better memories at our resort.

Kind regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oxford
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed August 2, 2012

We have just arrived back from Keravansaray Kundu, and we enjoyed our stay.
we were allocated our rooms on arrival which were wrong. Reception agreed to change them and we were moved to more suitable rooms for our party, the next day. Their were 5 of us. 2 adults, 2 - 17 year old boys and 14 year old girl. The 2 boys shared and we were given a family room with a separate area within the room for our daughter which was acceptable.
Rooms were not massive but functional.
air conditioning worked and could be controlled in the room. room cleaned every day and beds re-made.
Room had a mini bar but it was only stocked with 1 coke, 1 fruit juice, 1 big bottle of still water, and 1 small bottle of fizzy water. it was re-stocked every day but no beer! it would be nice to have one on return tom the room. could do a bit better on the mini bar.
The hotel has a slightly unusual layout with a long straight pool leading down to the beach.
We never had any problems getting sun beds or umbrellas at 9.00am and this is the first week of English School holidays.
Food was as you would expect at an all inclusive hotel, good variety and all our party found something to eat at the main restaurant, or pool bar one's which served Fried Chicken and burgers, chips etc.
The staff at the hotel were OK a bit distant but not a lot of them spoke English,but it did seem to make a difference if you made the effort to speak to them.
The hotel does not have a cash point, so if you need money you have to walk out about 600 metres to the larger of the shopping Malls across the main road.
More fussy people should maybe think carefully about this Hotel.
There should be a few more staff cleaning the hotel, and around the communal areas, it is not the cleanest.
Staff levels during the day could be more, if the Hotel has more ambitions the waiting staff could be more attentive to the guests.
The animation team was friendly and the kids all got on well with them and the activities.
The Hotel is 4 star just I would say.
Overall we had a good time, but as I said earlier if you are fussy pay more and go elsewhere

  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank tom o
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed July 27, 2012

We stayed at the Kurvansaray Kundu for 1 week in July 2012.

This hotel is not as opulent as some of its neighbours although it shares the same stretch of beach, a short drive from Antalya and the airport. However, this is reflected in the price we paid, as the nearby hotels were more expensive. The pool is huge although in July you need to be down by 8.00 am to get a good spot for the sunbeds (I have seen far worse in other hotels, so this is a plus). The restaurants have a good choice of food, and the a la carte restaurants left us very pleasantly surprised. However the bars were often understaffed, resulting in queues. The staff are very friendly, particularly Sanir in Reception and the animation team which seems to be the life and soul of the party !

If you wish a very extravagant break on Lara beach, this hotel might not be for you, as it is functional but not luxurious. But if you look for sun, beach, extensive swimming pools (with accompanying slides), then this hotel is a solid fairly priced alternative.

We all had a good time, and would consider going back.

Room Tip: If you want to avoid an overheated room, choose the family rooms at the back of the hotel, as they d...
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  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank usurper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jeddah
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed July 23, 2012

The reception enployees doesn t speak english are other language except turkich and ther are very rude.
At the restaurant the waiters doesn t serve the Arabs and are very rude with kids
the food is good and not repetetif
They have good night activities
Their spa is horrible I paid a lot of money and I found brooses in my body the massagist was very harsh in here work.
You pay for fresh orange juice and for the Wifi
For me it is too much to call it 5 star hotel

Room Tip: Rooms in front of the beach are better You have to pay the room service so they clean properly
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  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank souya s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guest Relations M, Guest Relations Director of Kervansaray Hotels at Kervansaray Hotel Kundu, responded to this review, September 6, 2012
Dear Souya,

First of all we 'd like to thank you for choosing the Kervansaray Kundu Hotel.
We just wanted to mention and improve your impressions about our hotel.
Our reception staff knows overall 4 languages and if there is anything to do; they always try to help our guests in any way.
Our waiters in the restaurant or the bars could not have the chance of distiungushing the different nationatilities or religions at all. They know well that they are serving for tourism sector requiring an equal service standard to every kinds of guests. Soi this is a very hard accusation and we cannot stand this like that.

Additionally,it is nice to hear that you liked the food and our entertainment.
On the other way you should also know that in most of all the hotels in Turkey you have to pay for wifi acces and our prices are quite fair if you compare them to the other hotels. Every hotel concepts are different; for example: in most of the hotels you have to pay for the minibar or the safe but in our hotel this services are free of charge.

Further Spa Center doesn’t belong to the hotel management but there are only professionel masseurs working for there who had particular educations. There are very different massage types; some are soft and some are a little bit harder and problems like bruises are absolutely improbable for us.

Lastly , we want to mention that the cleaning in our rooms is always at the same standard and follow the same prosedure every day.

In spite of your some negative prejudices, we hope to welcome you again in our hotel and make your holiday good.
Kindest Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Kervansaray Hotel Kundu

Property: Kervansaray Hotel Kundu
Address: Kundu Mevkii Antalya Merkez | Lara Beach, Antalya 07230, Turkey
Location: Turkey > Turkish Mediterranean Coast > Antalya Province > Antalya
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access
Hotel Style:
#12 Top resorts Hotel in Antalya
#44 On the Beach Hotel in Antalya
#48 Spa Hotel in Antalya
#61 Luxury Hotel in Antalya
Price Range (Based on Average Rates): $
Hotel Class:4 star — Kervansaray Hotel Kundu 4*
Number of rooms: 396
Official Description (provided by the hotel):
Only a short drive taking only 14 km from Antalya city centre, facing Lara Beach, this beach-front hotel impresses with its unique pool landscape, large garden and numerous facilities.Spend a family, a couple or friends holiday to remember at Kervansaray Kundu Hotel. While you treat yourself to a professional massage at the wellness centre, your children can have fun in the kids pool, which features a large water slide. Younger guests will also appreciate the all-day animation program and mini-disco.Guests looking for a more active stay at Kervansaray can try out various watersports, including canoeing, diving and parasailing. Work out in the fitness room or enjoy a swim in the indoor pool. Tennis enthusiasts can make use of the on-site court.You can also treat yourself with private pavilion service situated on the unique jetty area.Every summer, Kervansaray Kundu is home to a number of dance groups, magicians and other artists. Listen to live music while sipping a drink in the piano bar, open 24 hours per day. All-inclusive offers also include drinks at the pool bar, beach bar and disco bar.Each of the guest rooms includes a balcony, some of which overlook the water. Enjoy a rest in the comfort of your modern and spacious room and enjoy your meal with the glamorous variety of the open buffet or in a thematic A la carte restaurant, so make your night more special... ... more   less 
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Also Known As:
Kundu Kervansaray Hotel

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