My husband, daughter, son in law and 5 year old grandaughter have just returned from a 2 weeks holiday at the Delphin Palace and we didn't want to leave. We had not booked this hotel however but were informed by the First Choice rep when pulling up to the hotel, that the hotel we had booked was full and we had to stop in the Delphin Palace overnight until something could be sorted in the morning. It was almost midnight and we were all tired especially my little grandaughter, we were extremely angry that we had not been notified previously as we had spoken with 3 different reps at the airport but we had no choice but to book in. The rep told us she had only found out 5 minutes before we arrived at the hotel but we doubted this very much when the reception staff welcomed us and had our rooms all ready and waiting for us. We were told by the rep that had been on the coach, that we had to speak with the First Choice rep in the hotel the next day before 10.00am, and she left. We were so angry and upset to discover that the hotel we had carefully researched before booking was not the hotel we had been dumped in. We knew nothing about the Delphin Palace and I must admit that when we first entered the hotel it looked dark, old fashioned and unwelcoming. We were too late to get anything to eat and were not told that there was a free room service available from midnight until 6.00am. Neither did we know that there was a 24hour bar which also had cakes and snacks available. I feel the rep should have informed us as the reception staff’s English was not that good.
We went to our rooms and discovered that we were at the front overlooking the busy main road and right above the outside seated smoking area. We were completely deflated after having so looked forward to our holiday together. My daughter tucked the little one in bed and the rest of us went off to explore the hotel so we could tell here what we thought and we would at least know something about it before seeing the rep the next morning. Of course we couldn't unpack because we didn't know if we were staying there. We looked around inside and outside as best we could but it was very dark of course and there wasn't much we could see outside. It didn't look that bad though to be honest at first glance.
We saw the rep the next day and she said we should have been told at the airport about the change but I won't go into the long list of untruths we were told by the First Choice rep. She still did not confirm that we would be staying in the Delphin Palace but said she needed to speak with her supervisor and then it was the office in the UK but as they were 2 hours behind it wasn't open blah, blah, blah. It was one untruth after another and we still hadn't unpacked. She said to come back later that evening. Note, it was always us having to go to her she never attempted to come to us or leave a note under the door or ring the room. When we went back in the evening she said there was another hotel further down the strip called the Bairut Lara which we could go to but she said it wasn't as nice as the Delphin Palace - (go figure). We decided it was better the devil you know (at least knew a little) but would prefer rooms away from the main road. The reception staff gave us the keys to 2 other rooms so we could go and look at them but they were much smaller and were right next to the Fame hotel which had thump, thump disco music going non stop so we just stayed put. At least we finally got to unpack and our holiday could start.
Despite its situation (double glazing would solve the noise problem) the room was lovely, spacious, immaculately clean and well equipped. There was a double bed, single bed and a sofa bed, flat screen tv, tea and coffee making facilities, basket of fruit (regularly refreshed), fridge topped up daily with peanuts, chocolate bar, pepsi, fanta, still water, fizzy water, beer, free room safe, plenty of pillows, towels and usual toiletries etc. Water was always hot but it was a bit of a stretch to get into the bath however they had thought about this and there was a notice in the bathroom stating that bath steps were available from reception if needed.
There were 7 speciality restaurants, Chinese, Mexican, Italian, Japanese, French, Seafood and Turkish, 1 main restaurant which was split into 2 with a central outside cooking and sitting area. The speciality restaurants were for dinner only but there was never a problem in booking places which could be done via your phone, a touch screen display next to reception or at the guest relations office near the indoor swimming pool. Outside there was a huge choice. The snack bar (which also doubled as the Turkish restaurant) was available from 12.30 for lunches, the snack bar next to the amphitheatre offered, freshly made pizza, waffles, croissants, chicken wings, cakes etc, etc, etc. Mobile carts offered donner kebabs, jacket potatoes, hot dogs, milk shakes, rice, and added to this staff constantly came around the pool area offering freshly peeled and sliced apple, cucumber or carrots. Drinks were also brought to your sunbed by the staff that pushed their beautifully decorated barrows around displaying iced everything from water to whiskey. Another member of staff dressed in elaborate Turkish costume came around iced tea. From the main pool side bar you could get ice cream, toasties, slush drinks, iced coffee with ice-cream as well as the usual spirits, beer and soft drinks. Next to the snack bar a Turkish lady made Turkish bread all different flavours some savoury with spicy mince filling and some that tasted of apple and cinnamon. Cushions are on the floor to sit and enjoy the beautiful bread and baskets full of fresh fruits are also there for you to enjoy.
Bars: Main bar in the lobby area 24hrs serves imported drinks as part of package eg Johnny Walker whiskey, Malibu, Bacardi and much more. This also is the patisserie 24hrs. One of the waiters, George, has exceptional English and was always so pleasant. He told us his mother lives in London. There is also a Games room bar and disco bar, bars in both parts of main restaurant. Pool bar serves imported drinks after 8.00pm. Bar in both snack bars and soft drinks and beer bar (self service) in children’s play area. Soft drinks, coffee, tea, water etc at gates to left of beach entrance.
All activities except boccia and volleyball took place in or around the pool area. The animation team work very hard to keep everyone happy. Particularly Keray and Berol. Each morning, except Sunday, at 10.00am the cockerel crows and the song Good Morning, Good Morning it’s great to stay up late Good Morning Good Morning to you is played and all the team walk around the pool greeting the guests with a smile and hello. There is a display board showing all the activities available and the times. The team do not push you to take part they just casually go around saying what is happening or the announcement is made over the speakers. I read an earlier review where the writer stated their children were bored, I find that unbelievable. There is a mini club which offers different activities every single day, a water park with slides for adults and older children and a complete area named Children’s Paradise with slides and pools (numerous), together with a park complete with climbing wall, roundabout, swings, slide, trampoline etc. There is table tennis and full court tennis available and of course free of charge, even the tennis racquets etc. Every evening the funfair (Luna Park) is available with Ferris Wheel, Dodgems, Swing Boat, Flying Chairs, Train. They also offer candy floss and popcorn and everything is free. There is also a cinema showing children’s films, a games room with free pool and snooker, an indoor pool with separate little pool with slides for the tinies. One day the animation team had a huge area around the pool sectioned off for inflatable, bouncy castles, bucking bronco, and various other games so perhaps you can see how I am surprised to read their children were bored. Zia from the animation team was really lovely with the children.All pool towels are also free ie no deposit required.
I haven’t even mentioned the beach which has a beautiful wooden pier leading to a seated and sunbathing area and bar stretched out into the sea. The sand is a little rough on the feet and the sea does have a significant sudden drop so beware for young children and grandmothers in shorts but all in all it is beautiful. There are ample sun beds and the staff do their best to keep the rubbish at bay constantly patrolling to pick up the odd plastic cup etc.
It rained very heavily a couple of times when we were there and everyone rushes into the indoor pool area which also has a bar but which is usually closed but opens instantly when it rains and everything that would be available to you outside is wheeled into this area. Ice cream, Toasties, hotdogs, kebabs, cakes etc, etc, etc. and as soon as it stops everything is taken back out again. And what must be noted is everything is done with a smile and with such efficiency. The pool man (men) are putting the mattresses back on the beds, drying off the tables and plastics arms of the beds and other staff are going around with large brush squeegees to get rid of the rain water. The pool man, Selami Yuksel, I must mention because he was so helpful. My husband broke his sunglasses and Selami took them away and brought them back fixed. He used to come around cleaning everyone’s sunglasses and whenever anyone was celebrating a birthday he decorated their parasol with balloons and streamers.
The Relax pool is for adults only and is a lovely retreat and is open until 7.00pm bottled beers including Fosters are available here together with huge choice of drinks and various eats. In the evening it is the relaxation area where you can lounge on a bean bag and smoke the Turkish pipe. The hotel has a spa. The hotel grounds are absolutely immaculate and full of beautiful colour. All the plants are named. I could write forever about this beautiful hotel and I am sure I wouldn’t cover everything. However despite all the amenities the one thing that makes this hotel stand out way above the crowd is the staff. They really are outstanding; always smiling nothing is too much trouble. I haven’t been this impressed for a long, long time and will I go back you betcha!!
- Official Description (provided by the hotel):
- Delphin Palace Hotel - AntalyaWith a harmonious ambience, Delphin Palace Hotel provides an excellent vacation with its 8 floors, 2 king suite, 489 standart rooms, 38 family rooms, 6 handicaapped rooms and 24 exclusive rooms along with all the hotel activities.At Delphin Palace Hotel; Lobby Bar, open 24 hours, welcomes you at the first floor with some relaxing areas to spend your time while listening live music.At Delphin Palace Hotel in Antalya, you may enjoy delicious Turkish and World Cuisine. Delphino Restaurant and other 7 A’la Carte Restaurants are perfect choices for celebrations of anniversaries in the Hotel in Antalya. Furthermore, different bars and discos at the hotel are ready to entertain you and amuse you. 3 main courses are served at Delphin Palace Hotel free of charge including all the bevarages and drinks. In your free time at Delphin Palace Hotel you can play bowling or computergames in the game room of the Delphin Palace Hotel. In the daylight you can swim at Palace Pools and slide over the waterslides into the pool. Other hotel activites include animation programms organized specifically for you at night or during the day. Furthermore you may watch movies at the hotel cinema or refresh and relax at the Hotel's Spa Center.Delphin Palace Hotel rooms have FREE WiFi, air conditioning, minibar and private balcony. Some rooms have panoramic views of the Mediterranean Sea. Guests throughout the day may enjoy water sports & games, sports activities, live music performances and other entertainments.Delphin Palace Hotel, situated in the middle of Palm Trees and colorful gardens, offer rooms with ALL INCLUSIVE concept, FREE Wi-Fi and satellite television. Green Garden and Plants surrounding the outdoor swimming pools create a spectacular atmosphere within the hotel and a great view from the room. Main restaurant, buffet breakfast, lunch and dinner are served at the Delphin Palace Hotel. The wide variety of à la carte restaurants serves traditional Turkish food and cuisine of world cuisine. Free private parking is available onsite within the hotel. ... more less
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- Also Known As:
- Delphin Palace Turkey
- Delphin Palace Resort
- Delphin Palace Antalya
- Antalya Delphin Palace Hotel