We arrived in this hotel in September with our friends. We booked this hotel with Aplharooms and seeing amazing reviews about this place.
Lets get some real message to people who are coming to this place. I agree with the lady commented on here earlier. Really bad maintenance of the room we had and bad customer service from the receptionist who ment to welcome us on the arrival day.
We arrived in the morning and we get friendly welcome from the receptionist Sarcan Topkay. We were wrong!. When we came back and finally get in our room in the afteroon , he just took us to the room and left us outside to discover it on our own. Standard room we booked in was tiny, double bed, small bathroom with not attached sink and shower which we discoved later leak all around ( not mentioning it needed a proper clean).We wanted to find a space for our clothes but with one wardrobe full of dovet and bedlinen you would hardly get anything in.No table in the room and not even a fridge to use for any cold drink. ANd yes trust me , you would need one after finding out you havent got an air con. Unless you pay for it which alpharooms dont mention it , when you book a room via them!. Being disappointed with our sub standard room and not finding air condition , we finally managed to contact our friends who stayed in another room finding out what a horrible room they got as well with tiny window (better be in jail if you feel like).We went to the same receptionist and told him about the issues we had and about the air con.He responded we have to pay 7Euros/day if we want this on. Aplharooms did not have any charges on our booking!. In terms of us telling him about the rooms we had and how sub standard they were,, he just replayed what do we expect of what we paid for!. NOthing to do with what we paid for 6 months ago,,, it does matter if you get bad service and the rooms werent standard rooms though. OUr friends have mentioned their room too and not having any fire evacuation point with tiny room on the 2nd floor.What do we do in case of fire? The receptionist wasn't interested and said he has got nothing to do with it. ANd if we don't like it, we can go! We had horrible start of the day, Hot night with no air and above all we ended up facing to the main road which every staff, visitors and cars used ,with main electric box behind the door which made such a noise every 10-20 sec, you couldn't sleep all night .We have spoken to the manager and told him about the bad customer service and the rooms we had. There was no help either from him or the receptionist. Antalya is lovely place and has got loads to offer but would definitelly not come back to this hotel , This boutique hotel is only on outside but the inside (rooms ) are not and it is sold out for package holidays.Not good for people who wants some rest , friendly welcome .
- Official Description (provided by the hotel):
- Oscar Boutique Otel is a small privately owned boutique hotel in Antalya Kaleiçi. It has recently been re-furbished to a high standard and has 26 double/twin rooms,Superior Rooms 8 and Deluxe Rooms 8 all with bathroom and air-conditioning. Full breakfast buffet is served every day. Wireless internet available. Open all year round. ... more less
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- Also Known As:
- Oscar Hotel Antalya