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“Tired”

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Concorde De Luxe Resort
Ranked #27 of 230 Hotels in Antalya
Certificate of Excellence
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Tired”
3 of 5 bubbles Reviewed October 8, 2013

This was our third visit to Concorde & the two year gap had seen significant change in this hotel. Given the very mixed reviews we had read prior to this visit, we went with a fairly open mind!
When we booked the holiday we knew about about the change to the Al la carte process & we planned for this. In total we visited the various Al la carte restaurants on six occasions. I have to be honest the standard of food has significantly dropped, menu's are tired, with the one positive of the staff doing their utmost to make you feel comfortable & servicing your needs. However, the significant difference compared to our previous visit, was the lack of people in the restaurants, the company appear to have made an error either with pricing or lack of availability of the restaurants. There was only two open at any one time, with people clearly preferring the BUN FIGHT, sorry, Buffet!!!!!!!
In previous reviews we had read with some concern about staffs attitudes etc. from our experience the staff on the whole were excellent, very polite & friendly. Considering what we witnessed with the very ignorant & acerbic Russians, I think they would test anyone's patience
In respect if the title, it is clear with the new hotels in the area that Concorde requires a new lease of life or if this isn't the case, they need to change to a 3/3.5 star resort, it is not 5 star.
Last but not least there appears to have been changes in terms of structure, guest relations now appear to be on a shift rotation rather than the previous 9-5. However, the lack of action taken when my wife fortunately identified the large piece of plastic in her salad before swallowing it,is somewhat staggering. As was the farcical situation when we attempted to book a late check out room, we were told no rooms were available, as the hotel was overbooked that day!!!!
Sadly we will not be returning & our previous glowing praise to friends & family has dramatically changed.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank LAUGHINBOY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,698 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (320)
Date | Rating
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  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
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English first
1 review
5 of 5 bubbles Reviewed October 7, 2013

Tomorrow we go home.we liked concorde de luxe resort. It was wonderful holiday with friends and family. Stuff very friendly and smile. Especially we liked guest service. They are was very helpful. We want sayed thanks to guest relation evgenia. She was good.also maid was good. Room was every time cleaned.

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank leeaz77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordeDeLuxeResort, Manager at Concorde De Luxe Resort, responded to this review, October 8, 2013
Dear Guest,

Thank you very much for taking time to write this review and for all your kind comments.

We are very happy to read that our level of services and offerings was up to your expectations.

Thank you once again for all your comments and we look forward to welcoming you back in the near future.

Yours sincerely

Concorde De Luxe Resort
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
7 reviews
4 hotel reviews
5 of 5 bubbles Reviewed October 4, 2013

Concorde de Luxe Resort is a fantastic hotel. Beautiful location and fantastic facilities, ample sunbeds (and mattresses) both around the pools or on the beach or jetty. Very friendly and helpful staff. Superb choice of food and a la Carte restaurants, all very high quality. The Lobby Bar is wonderful place to relax before or after dinner, sipping cocktails, watching the sun slowly sink. The maid service was second to none. The Spa facilities are marvelous. I required medical assistance at one point (NOT caused by hotel). I consulted the in house medical team initially, the service far exceeds anything we can get in this country.

A couple of minor points, yes, as others have mentioned, tables were not always cleared as quickly as they could have been in Le Buffet restaurant and the WiFi connection was patchy at times. The only slight (and I do mean slight) disappointment was that no late checkout was available on our departure day; we had a very late return flight. Frustrating but understandable as the hotel was almost full as they were hosting a footware trade show. None of these undermined or spoilt our fantastic holiday.

For total relaxation it would be hard to find a better experience than than sunbathing mid afternoon on the jetty, the gentle sound of the waves, gentle refreshing breeze, beer in hand, accompanied by the chilled out music mix....Supersonic Luxury

I would thoroughly recommend this hotel to eveyone, couple or families, young or old. Do not worry about any of the slightly negative comments made by some, this hotel deserves to be #1 rated hotel in Antalya on Tripadvisor

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jmcg174
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordeDeLuxeResort, Manager at Concorde De Luxe Resort, responded to this review, October 8, 2013
Dear Guest,

Thank you very much indeed for staying with us and for your constructive review.

We took very seriously your comment and share it with our team, we will handle it with care to make the best use of your valuable remarks.

Our aim is to deliver the best experience to every guest.

We look forward to welcoming you back in the near future.

Yours sincerely,

Concorde De Luxe Resort
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newcastle upon Tyne, United Kingdom
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 bubbles Reviewed September 25, 2013

We stayed at the Concorde in June 17th for 10 nights. We picked the hotel again to Celebrate our 25th Anniversary . Positives were the Food, Al a cartes are still of a very high standard .. The staff work very hard and are very pleasant . The negatives, I Emailed the Hotel several times to ask to book Al Carte on the night of our Anneversary , No reply ??? We have stopped at this hotel 6 times now and as i dont expect any special treatment , I think a reply is the least they could do !!!! . I never thought of trying another hotel in Lara but really concidering it .

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Paul S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stockport
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed September 23, 2013

Stayed here for 2 weeks in ssptember. Great place to stay for couples and families. Food and entertainment excellent. Pool and beach perfect. Definatly recommend the alacarte resturants. Staff very friendly and helpful. Would stay again.

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank hornersusi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordeDeLuxeResort, Manager at Concorde De Luxe Resort, responded to this review, September 25, 2013
Dear Guest,

Thank you very much for taking time to write this review and for all your kind comments.

We are very happy to read that our level of services and offerings was up to your expectations.

Thank you once again for all your comments and we look forward to welcoming you back in the near future.

Yours sincerely

Concorde De Luxe Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed September 22, 2013

Hotel wonderful.we was 17 days and today we leave this hotel.it was beautiful holiday. Food amazing. Garden wonderful. Nice holiday for family with children. Room very big and comfortable. Just right side of hotel room's more quite.we liked hire and next year will came again.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank dmitrymoiseev
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordeDeLuxeResort, Yönetici at Concorde De Luxe Resort, responded to this review, September 23, 2013
Dear Guest,

Thank you very much for taking time to write this review and for all your kind comments.

We are very happy to read that our level of services and offerings was up to your expectations.

Thank you once again for all your comments and we look forward to welcoming you back in the near future.

Yours sincerely

Concorde De Luxe Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Greenock
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed September 21, 2013

Our first time in Turkey and we are pleasantly surprised. This hotel is excellent with pleasant and attentive staff. Food is plentiful and varied for all needs. Rooms on western side are the best with good views over the gardens, pools and the sea.

Room Tip: Rooms on western side are better, rooms on 2nd to 5th floor are best.
See more room tips
  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank RobertGreenock
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordeDeLuxeResort, Yönetici at Concorde De Luxe Resort, responded to this review, September 21, 2013
Dear Guest,

Thank you very much for taking time to write this review and for all your kind comments.

We are very happy to read that our level of services and offerings was up to your expectations.

Thank you once again for all your comments and we look forward to welcoming you back in the near future.

Yours sincerely

Concorde De Luxe Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Concorde De Luxe Resort

Property: Concorde De Luxe Resort
Address: Kemeragzi Site Mh, Tesisler Cad, No:358/1 | Aksu, Antalya 07980, Turkey
Location: Turkey > Turkish Mediterranean Coast > Antalya Province > Antalya
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Top resorts Hotel in Antalya
#15 Business Hotel in Antalya
#19 On the Beach Hotel in Antalya
#21 Spa Hotel in Antalya
#27 Luxury Hotel in Antalya
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Concorde De Luxe Resort 5*
Number of rooms: 401
Official Description (provided by the hotel):
Supersonic Quality ... more   less 
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Also Known As:
Concorde Hotel Antalya
Concorde Hotel Turkey
Hotel Concorde Turkey
Concorde Turkey
Concorde Resort Turkey
Concorde Spa
Concorde Resort And Spa
Spa Turkey

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