This was our third visit to Concorde & the two year gap had seen significant change in this hotel. Given the very mixed reviews we had read prior to this visit, we went with a fairly open mind!
When we booked the holiday we knew about about the change to the Al la carte process & we planned for this. In total we visited the various Al la carte restaurants on six occasions. I have to be honest the standard of food has significantly dropped, menu's are tired, with the one positive of the staff doing their utmost to make you feel comfortable & servicing your needs. However, the significant difference compared to our previous visit, was the lack of people in the restaurants, the company appear to have made an error either with pricing or lack of availability of the restaurants. There was only two open at any one time, with people clearly preferring the BUN FIGHT, sorry, Buffet!!!!!!!
In previous reviews we had read with some concern about staffs attitudes etc. from our experience the staff on the whole were excellent, very polite & friendly. Considering what we witnessed with the very ignorant & acerbic Russians, I think they would test anyone's patience
In respect if the title, it is clear with the new hotels in the area that Concorde requires a new lease of life or if this isn't the case, they need to change to a 3/3.5 star resort, it is not 5 star.
Last but not least there appears to have been changes in terms of structure, guest relations now appear to be on a shift rotation rather than the previous 9-5. However, the lack of action taken when my wife fortunately identified the large piece of plastic in her salad before swallowing it,is somewhat staggering. As was the farcical situation when we attempted to book a late check out room, we were told no rooms were available, as the hotel was overbooked that day!!!!
Sadly we will not be returning & our previous glowing praise to friends & family has dramatically changed.
- Official Description (provided by the hotel):
- Supersonic Quality ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Hotwire, Travelocity, Hotels.com, Orbitz, TripOnline SA, Priceline, getaroom.com and HotelQuickly so you can book your Concorde De Luxe Resort reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Concorde Hotel Antalya
- Concorde Hotel Turkey
- Hotel Concorde Turkey
- Concorde Turkey
- Concorde Resort Turkey
- Concorde Spa
- Concorde Resort And Spa
- Spa Turkey