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“Slightly disappointing”

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Concorde De Luxe Resort
Ranked #22 of 232 Hotels in Antalya
Certificate of Excellence
Manchester, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Slightly disappointing”
Reviewed May 16, 2013

Reading some of the brilliant reviews for this hotel, I'm not sure if I was staying somewhere different as my experience was not fantastic, just average.
The rooms are definitely not that great and need bringing up to standard as they are tired and dated.
reception and guest relations very diasappointing, no element of five star treatment at all. Any special requests are not entertained at all, very cold and clinical in that respect.
On the plus side you cannot fault the hotel for being clean and the food is plentiful and in huge variety. The restaurant staff were brilliant and gave great service. Entertainment was also really good, particularly the evening shows.
Not a terrible experience but was expecting more.

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank SAba H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Traveler tips help you choose the right room.   Room tips (326)
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Ashby de la Zouch, United Kingdom
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed May 15, 2013

We recently stayed at this hotel and were very dissapointed with the interior and esecially the rooms. We went on a package holiday with Thomas Cook. As soon as we saw the hotel from our coach, it looked tired and un-loved...

On entrance to the room, we were so up-set...it was tired and frankly, small, for a junior suit...very small. The air conditioning did not work and we are all asthmatics so this presented great problems for our family....

The fridge was not ventilated propery, our baby milk was not able to be cooled, the decor was tired and damaged, the shower had mould growing, we felt we could not stay in this room, so agreed to change at pour expense.

The bedding was sad, ill fitting, worn out and frankly, I did not want to get in, you could really tell that it needed replacing....3 years prior!!!

The brochure is beautiful, but please, do not expect anything like this in the room. The resteraunts are fine, the food is fine, the out side is fine, but when you have a young child, and you pay for a junior suite as you will be spending more time in the room than with older children, it was a BIG dissapointment...there are far nicer hotels in this resort, so please be warned. It is far from 5 star...more like 3 star.

Thankyou.

Kelly

Room Tip: go to a different hotel!!!
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  • Stayed April 2013, traveled with family
    • Value
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Helpful?
5 Thank kelly l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
England
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed May 13, 2013

We visited this hotel 5th to 12th May 2013. The transfer time from the airport was only 30 minutes. Our check in was professional and fast. The bell boy took our cases to the room and our holiday began. We were not disappointed. The complex is huge. After 6 days there we were still finding places within the hotel we did not know. The food was good. You can dine inside at the main restaurant or within the many specialist restaurants. You can even dine outside. The staff were very helpful and the rooms were clean and cleaned daily. The free mini bar in the room was re-stocked daily. The air con worked well and was well needed. You also had a free safe in the room. We travelled as a couple celebrating my 50th birthday. The staff made us feel very welcome. The animation team were friendly and we took part in many of the daily entertainments. If sport is not for you, relaxing by the many pools is the option. There is also a outside chacuzzi where you can just relax in the hot sun eating fresh strawberries and drinking champagne. The evening entertainment was very professional. Following the show you can head down to the beach and party at the outside disco. Cleanliness is paramount at this hotel. We witnessed the management checking the swimming pools regularly. Reception and the concierge were extremely friendly. We went into Antalyia twice in the evenings. Rather than catch the bus or telephone for a taxi the reception bought a private car around to reception and took us and collected us (additional charge). We would recommend this hotel to anyone. We had a great time.
Thank you to all at The Concorde Hotel.

Room Tip: Rooms with a pool view facing the swimming pool is well recommended.
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  • Stayed May 2013, traveled as a couple
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    • Service
Helpful?
4 Thank MrsAlist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level 3 Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed May 11, 2013 via mobile

The hotel is like an office building, the staff are rude and only like Russians or Georgians. You have to tip or they don't serve you. The hotel is on a busy road and the rooms are noisy. No AC, it is controlled centrally and kept hot. The only plus was the A la carte restaurants which were very. Good but of course you have to pay for.

Stayed May 2013, traveled with friends
Helpful?
5 Thank Bombyface
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Birmingham, United Kingdom
1 review
Reviewed May 10, 2013

Air condition controlled by reception,very poor wifi even if you pay for it,we had problem with air con,it took 3 hours to get it sorted.Never again.location is good and beach area great.customer relations not very helpfull.

Room Tip: In summer always check wether the air con is remote controlled by customer or management. If you ra...
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  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pjsingh62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bratislava, Slovakia
Level 3 Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed May 7, 2013

We just arrived from our one-week holiday in Concorde. It was really great and this is my experience to share.

We travelled to relax after quite busy tax season at work with 1.5 year old baby-boy. My selection criteria for this resort were following: i) close to the airport because of tired baby, ii) baby-friendly resort with kids pool, playground, baby food, iii) large green areas for exercising and walking with sleeping baby in a stroller iiv) ultra all inclusive. Concorde meets all the criteria

It took us just 20 minutes to get to the resort from the airport. Lara is a nice area with all 5-stars resorts. Concorde Resort is beautiful, smiling receptionist was professional and was quick (even we arrived after midnight). Baby cot was prepared in the room. We had a see-view room on the 2nd floor. Room was standard, big enough, clean and air conditioned (worked quietly). There were available safe and a fridge (with daily refilled minibar). Cleaning service during the week was good. Food was excellent - so much, so good. Really, whatever we like was there. There are many a la carte restaurants available. There was a separate corner for kid’s food served for lunch and dinner. Kid’s high chairs, plates and plastic cutlery were common. Waiters were helpful, smiling, and nice to all babies. During one dinner we couldn't find a table, even all kitchen staff worked hard and waiters were busy to clean up. There is quite big playground with 6 swings, 4 slides, 3 monkey bars, 1 duo see-saw, 1 other fun-bar, 2 baby outdoor houses, couple of picnic tables with benches, baby-tables with baby-chairs, really big sand-pit with a roof and tower with plastic balls. Playground is in one area with a kids pool (40 cm), kids club (more for older kids, but we played there as well) and kids toilets. Area is large enough. There is a soccer field where my husband practiced tai-chi every morning and park area and guest forest where I could walk with my sleeping baby in a stroller. Water Park has 2 slides for adults and 2 slides for kids. Good fun. Main pool was nice as well as area around. Gardens were well maintained. Pool/beach towels were available daily for a change. Animation was during all the day, but we did not participate on the evening and night program because of the baby. There are available also: water sports on the beach, tennis courts, and spa with the indoor pool, doctor, mini golf, car rental, and couple of shops. Because of ultra all inclusive, there were unlimited drinks, food, sweets, fruits, ice creams etc. during all day and night. Hotel has an environmental program that we appreciated (collection of lids, used batteries, separated waste).

The only bad experience was Wi-Fi. The hotel informs it's free, but connection is more than slow (sending emails took me 2 hours instead of normal 10 minutes). So if I needed to do something, I used internet in the Internet Room on the main floor. We couldn't work - that was good for us at the end :)

I'm curious person so I wanted to know how good surrounded resorts in comparison with Concorde are. I have visited Sherwood Resort, Royal Wings and Dolphin Diva. Royal Wings and Dolphin Diva are nice resorts and have Luna park in addition to Concorde. However, Concorde has most green areas among visited resorts. This is more important as Luna Park now when my baby is so small. Maybe in couple of years we will go to Royal Wings or to Doplhin Diva.

We enjoyed our stay in Concorde and - because I assured myself by visiting other resorts - we plan to return in September this year.

Room Tip: See-view rooms are better than garden view, also less noisy because of evening animation program. If...
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  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Julia30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edinburgh, United Kingdom
Level 3 Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed May 6, 2013

Travelled as a couple for my 40th Birthday, the hotel is in a great location with only a 20 min transfer from Antalya airport. Check-in was quick and painless and we were upgraded to a sea view room (as were all guests that arrived at same time...). Interior of hotel tasteful and spotlessly clean. Our room was spotless, only criticism being the air conditioning is not fantastic, I would have struggled if the temperature had been any higher. The food was excellent and plentiful although as the hotel became busier through the week it appeared the restaurant staff were struggling to keep up with resetting tables and clearing away plates as on more than one occasion we had to find a member of staff to get us cutlery and glassware and at times the staff seemed a little harassed. On screens outside the main buffet restaurant it asks guests to wear long trousers and dress for dinner which we did, sadly many other guests ignored this and it began to resemble a canteen, this said though the food was outstanding, the kitchen staff work very hard and are always smiling.

The Wi-Fi is really bad, even if you pay extra its no good. We bought a Vodafone simcard from a shop over the road linked to turkcell and the man kindly set it up for us. The rep wasn't very helpful even suggesting we use a "bar up the street" for Wi-Fi! The hotel is advertised as having Wi-Fi in the brochure she should have done more to rectify this. Was disappointed as it was very important we had access to the net.

Apart from the issues with Wi-Fi we had a fab holiday very relaxing, great location, fantastic food, spotlessly clean and the BBQ and Fish A La Cartes are well worth the 10 euro charge. We would go back again.

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Suzi20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Concorde De Luxe Resort

Property: Concorde De Luxe Resort
Address: Kemeragzi Site Mh, Tesisler Cad, No:358/1 | Aksu, Antalya 07980, Turkey
Location: Turkey > Turkish Mediterranean Coast > Antalya Province > Antalya
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Top resorts Hotel in Antalya
#15 Business Hotel in Antalya
#16 On the Beach Hotel in Antalya
#17 Spa Hotel in Antalya
#22 Luxury Hotel in Antalya
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Concorde De Luxe Resort 5*
Number of rooms: 401
Official Description (provided by the hotel):
Supersonic Quality ... more   less 
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Also Known As:
Concorde Hotel Antalya
Concorde Hotel Turkey
Hotel Concorde Turkey
Concorde Turkey
Concorde Resort Turkey
Concorde Spa
Concorde Resort And Spa
Spa Turkey

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