Returned on 25.06.13 from a weeks holiday at this hotel. Hotel is lovely if starting to look a little tired in places (understand it is due a refurb Oct/Nov time). Restaurant and food quality wonderful. Cleanliness of rooms, toilets, etc excellent. Layout perfect, hotel, pools, beach, even a quite pool for adults only. Majority of staff absolutely fantastic, pier staff - particularly Mustafa who was incredibly helpful and polite, entertainment staff were respectful and genuinely wanted you to enjoy yourself also the Health and Beauty Spa team were fabulous (do not leave without having their Turkish Bath it is very relaxing). Customer Relations were also helpful. My only disappointment concerns the Reception staff regarding the following points:
1. Needed a chemist on Sunday evening to be informed by Reception that they were all closed, went to Drs Receptionist who informed me Getins Pharmacy was open until 8 pm.
2. Booked extended room stay on final day, went back post lunch to find code had been changed. Went to Reception, had to wait as booking in new arrivals to have code realigned - no apology received.
3. Very difficult to get Internet connection in room, despite numerous trips to Reception to sort problem. Nothing they have control over I know but it would have been helpful if they had explained access was difficult in this region and to avoid peak time or access in the Foyer area which we later found to be the case.
4. Only 2 mugs supplied in our room, rang Reception and requested a third as we are a family of three but never received during the week.
These are fairly minor points but things which you expect the Reception staff of a 5 star hotel to be on top of.
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- Also Known As:
- Lara Hotel Turkey
- Hotel Lara Beach
- Lara Beach Hotel Turkey
- Lara Beach Antalya
- Lara Beach Hotel Antalya
- Lara Beach Turkey
- Antalya Lara Beach