I had read many reviews on this page before I visited the Hotel Lara Beach this summer and had already had major discussions with our tour operator who sold us a room based on the photographs on their website which differed from the hotels room photographs and descriptions then when our confirmation came through it was completely different. When I rang up to try and get things sorted they didn't care and said we had three choices, you keep what you have and we give you another room (non adjoining), we move you to a different hotel or we refund your money.
As we take my stepson and have to give his mum details in advance of our holiday our only option was to keep what we had but not take the second room as this was not adjoining and I couldn't believe they were suggesting we let our 10 year old sleep in a room on his own! However we were told that the room we had was a family room and more than adequate for what we needed.
On arrival in the early hours after a three hour delay we were given our room keys and when we went in it was a double room with an extra bed put in. The next day when we went to our reps meeting we showed our rep the emails back and form between the tour operator and ourselves and that the room we were given was clearly a double room not a family room. He then got the hotel to show us other rooms but they were all the same. Our option then was to stay in this hotel in the room we had or they could move us to a different hotel 6 days later (!!) but we would have two non adjoining rooms there.
The hotel during this process were extremely accommodating showing us room after room, we then found out that the British Tour Operators were selling double rooms as family rooms against the hotels advice to maximise sales.
We know this because we met a member of staff from the tour operators who was at the hotel on holiday with family and who had (not surprisingly) booked the holiday direct with the hotel as they wouldn't do it through the company they worked for as they knew how they operated and didn't want their family cramped into a room! That spoke volumes!!
Given all the above and the hassle we had with the tour operator we are going back to the hotel next year as it is one of the best hotels we have stayed in and the staff are what make this hotel outstanding - from the Restaurant Team who make every meal an occassion, the Housekeeping Team who tirelessly ensure that not only your room is spotless but the areas around the complex are immaculate and who could forget the Entertainments Team who engage with all guests to ensure that whatever you want to do on holiday you enjoy every moment.
Yes there are bigger more impressive, sparkly buildings along the coast with their fun fairs and gimmicks but after speaking with guests at the hotel next door (who climbed through the fence to come and see what the fuss was about at our hotel) they wished they hadn't been sucked in by the glitz and got what we had got, staff who understand that if your lucky you get one holiday a year and they do everything they can to make it memorable in the best possible way.
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- Also Known As:
- Lara Hotel Turkey
- Hotel Lara Beach
- Lara Beach Hotel Turkey
- Lara Beach Antalya
- Lara Beach Hotel Antalya
- Lara Beach Turkey
- Antalya Lara Beach