The hotel itself is nice with great garden. The best experience in the hotel is great staff. Everybody is kind and willing to help.
The problem is the management of the hotel which turns nice hotel into 3* hotel.
First shock is when you enter the bathroom. Something that you would not even think possible in a 5* hotel. You are asked to throw used toilet paper into waste basket and not into the toilet.
Then you go to lunch. There are cats on the ground. In other hotels where they have cats, they take care of them. In this hotel the wild cats are fighting with each other and most of them are injured. It is not a nice sight and I would not want my children to see it.
The hotel has 4 tennis courts they are not made of artificial grass as usual but of uneven hard rubber/plastic so when it rains the water stays on the courts at least 1 whole day. There are no waste baskets on the courts. If you intend to play tennis on your vacation I do not recommend this hotel.
For my wife and me the food is very important on holidays. In this hotel some days the food is fabulous but on other days you have very little to choose from. The fresh baked mini-pizzas are very good, but all pasta and most of the vegetables are overcooked.
The drink in the hotel is OK and you can get International drinks. The lobby bar with it's staff is great. In the room when you arrive the minibar is full but it is not refilled every day as advertised.
In conclusion we had a nice vacation but it was not on 5* level as we expected. Because of it's magnificent grounds and wonderful staff the hotel could be a fantastic 5* resort if some small but vital changes would be made.
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- Also Known As:
- Ic Green Palace Hotel Antalya
- Ic Green Palace Antalya