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“Great staff but not 5* hotel”

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IC Hotels Green Palace
Ranked #13 of 230 Hotels in Antalya
Reviewed December 1, 2013

The hotel itself is nice with great garden. The best experience in the hotel is great staff. Everybody is kind and willing to help.

The problem is the management of the hotel which turns nice hotel into 3* hotel.

First shock is when you enter the bathroom. Something that you would not even think possible in a 5* hotel. You are asked to throw used toilet paper into waste basket and not into the toilet.

Then you go to lunch. There are cats on the ground. In other hotels where they have cats, they take care of them. In this hotel the wild cats are fighting with each other and most of them are injured. It is not a nice sight and I would not want my children to see it.

The hotel has 4 tennis courts they are not made of artificial grass as usual but of uneven hard rubber/plastic so when it rains the water stays on the courts at least 1 whole day. There are no waste baskets on the courts. If you intend to play tennis on your vacation I do not recommend this hotel.

For my wife and me the food is very important on holidays. In this hotel some days the food is fabulous but on other days you have very little to choose from. The fresh baked mini-pizzas are very good, but all pasta and most of the vegetables are overcooked.

The drink in the hotel is OK and you can get International drinks. The lobby bar with it's staff is great. In the room when you arrive the minibar is full but it is not refilled every day as advertised.

In conclusion we had a nice vacation but it was not on 5* level as we expected. Because of it's magnificent grounds and wonderful staff the hotel could be a fantastic 5* resort if some small but vital changes would be made.

  • Stayed: November 2013, traveled as a couple
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4  Thank UniverseExplorer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ICGR, Konuk İlişkileri Müdürü at IC Hotels Green Palace, responded to this reviewResponded December 2, 2013

Dear UniverseE,

We are very thankfull that you took the time to write a review about our hotel.
We would like to inform you that all our guests' opinions are very important for us, because we always want to improve our services. We hereby inform you that your feedback has been forwarded to our Hotel Management and necessary actions will be taken.
If you decide to visit IC Hotels Green Palace again next time, please do not hesitate to contact us at the Guest Relations prior or during your stay, we are here for your assistance!

With kind regards,
Elif Dağden SUNAY

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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650 - 656 of 2,069 reviews

Reviewed November 24, 2013

great food plenty of choice very good comfy bed great staff lots to do private beach with bar and water sports only 5 min walk only bad thing about 30min from town of Antalya
but a cheap bus trip 1 euro had a great time thanks danny & anne

Room Tip: ask for double bed and large balcony
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  • Stayed: November 2013, traveled as a couple
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3  Thank Danny M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ICGR, Konuk İlişkileri Müdürü at IC Hotels Green Palace, responded to this reviewResponded November 26, 2013

Dear Danny and Anne,

We are glad to hear that you've had such a good time in our hotel, and we appreciate the time you took to write about us.
We hope that you'll always look back on this holiday with a smile, and we will be honored to welcome you here once again!

With kind regards,
Elif Dağden SUNAY

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 19, 2013

just returned from this hotel.the hotel itself is fine, probably a bit tired, but very clean.the food was excellent, there isnt anything you could want...even had porridge!(althought one morning it tasted more like rice pudding!).the quality of food was great, hot,tasty and plenty of it.the staff in the restaurant were excellent, very efficient,helpful and always smiling.the room was clean and the bed was very comfortable.the only downside was the size of the balcony (as others have said).i asked for more hangers and extra pillows, which were given within 5 minutes of asking.at this time of year, there is not much entertainment on in the hotel, so if you want lots of nightlife then this hotel is not for you (nov-mar).but great for relaxing.there is a sauna,turkish bath and indoor pool which is very clean and free to use,but closes at 8pm.you can get a bus from outside the hotel into antalya, costs 1 euro and takes 30mins.taxi is about 15 euros.overall this hotel is good value but what really makes it is the service from all of the staff reception/cleaning/restaurant/bar/porters/security all lovely.hope you find this useful.

Room Tip: ask for a room on top floor with large balcony overlooking pool area
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  • Stayed: November 2013, traveled as a couple
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3  Thank anne873
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ICGR, Guest Relations Manager at IC Hotels Green Palace, responded to this reviewResponded November 20, 2013

Dear Guest (anne873),

We would like to thank you for taking the time to write a detailed review about our hotel.
We are glad to hear that you have had such a good time here, and we will look forward to welcome you again soon!

Best Regards,
Elif Dağden SUNAY

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 15, 2013

We (my husband, myself & 4 kids) stayed at the IC Green Palace in October for a week & had a brilliant time. Our room was perfect for our family, 2 bedrooms & a living room with a couch that folded into a double bed.
We had stayed at one of the Delphin hotels in the summer & were delighted with that but wanted to try somewhere different. The IC Green Palace might not look as grand as all the hotels you pass en route but it certainly lived up to my expectations.
The hotel is set amongst beautiful lush gardens & the short walk to the beach is a pleasure as the surroundings are stunning.
The food was excellent with lots of choice, there are plenty of bars & the IC Cafe is a lovely place to relax inside or out.
There was a show every night & live music in the lobby.
The slides were good fun & the pools are all set out beautifully.
We found the staff to be very friendly & they all spoke great English.
There is also another part to the hotel with villas which is called the IC Residence, we were given a show round & it is very luxurious.
The hotel is only 5 minutes away from loads of shops & malls, a good chance to haggle!!
We have booked our flights for next July for Antalya & looking at various hotels but our kids are desperate to return to IC Green Palace & so are we!!
I would thoroughly recommend this hotel.

  • Stayed: October 2013, traveled with family
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Thank Mummymerce
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ICGR, Guest Relations Manager at IC Hotels Green Palace, responded to this reviewResponded November 18, 2013

Dear Guest (Mummymerce),

Thank you for recommending us. We are happy that you had enjoy your time in IC hotels Green Palace. It will be our pleasure to serve you again.

Best Regards,
Elif Dağden SUNAY

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Reviewed October 28, 2013

This hotel is an AI (all inklusive). Has got really plenty of everything and this is the reason to be 5*. But the quality of everything is medium, may-be even not 4*. Whisky, vodka or gin - same taste. The stuff not very kind, in all steps there are problems.... But I wrote - it is havenig plenty of potential. May-be it was the end of the seasson...

Room Tip: double room with AI and a third floor
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  • Stayed: October 2013, traveled as a couple
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2  Thank Petr-EU
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ICGR, Guest Relations Manager at IC Hotels Green Palace, responded to this reviewResponded October 30, 2013

Dear Guest (Petr-EU),

Thank you for taking your valuable time to inform us about your experiences in IC Hotels Green Palace. Your comment had notticed with the details and the relevant departmants had informed to check.

We hope to serve you again in IC Hotels Green Palace.

Best Regards,
Elif Dağden SUNAY

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 24, 2013

Like all the other reviews say lovely gardens and swimming pools and right on the beach.But its the staff who make this hotel, particularly the man in the Mexician ala carte Resterant Sebastian he was so attentative but so busy and the food was wonderful.The snack bar at dinner time was great as well relaxing and peaceful.
The hotel is busy but you can find a quiet place to chill
We wont be booking with Thomas Cook again ,flight delayed and no room instructions passed on.Thanks to reception staff for sorting out a sea view
No bedbug bites

Room Tip: Don,t go with Thomas cook
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  • Stayed: October 2013, traveled as a couple
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2  Thank CLEANY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ICGR, Guest Relations Manager at IC Hotels Green Palace, responded to this reviewResponded October 30, 2013

Dear Guest (CLEANY),

Thank you for your lovely review. It was our pleasure to serve you.

We look forward to see you again in IC Hotels Green Palace, please do not hesitate to contact us in advance.

Best Regards,
Elif Dağden SUNAY

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Reviewed October 22, 2013

Spend 10 days with family (kids 3 and 7) at IC green palace. Overall, the experience was one to remember. The hotel has very large and extremely green territory, given the many guests staying at the hotel at any given time, it still offered serenity and you could always find an area to relax. Stayed in standard double, overlooking the villas, has everything you need inside - nice and quiet, except it was quite a walk along the long corridors. A few friends staying before and after 15 August, told the food variety (not the quality) went down in numbers, I had no good explanation for this. The mini-club activities was a little redundant to the taste of my kids (who enjoyed the kids pool for the most part), a lot of the same things every day, but evening shows were spectacular. Overall, the hotel is worth spending your holiday and I would definitely recommend it, and would probably come again.

Room Tip: Standard rooms overlooking the villas are ideal for families with children, although I was told fami...
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  • Stayed: August 2013, traveled with family
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2  Thank AbossAka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ICGR, Guest Relations Manager at IC Hotels Green Palace, responded to this reviewResponded October 23, 2013

Dear Guest (AbossAka),

Thank you for recommending IC Hotels Green Palace. The Guest satisfaction is our firs aim.
We look forward to serve you again and please do not hesitate to contact us in advance.

Best Regards,
Elif Dağden SUNAY

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about IC Hotels Green Palace

Address: Ozlu Koyu, Kocacam Mevkii, Antalya 07110, Turkey
Phone Number:
Location: Turkey > Turkish Mediterranean Coast > Antalya Province > Antalya
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access
Hotel Style:
#7 Family Hotel in Antalya
#8 Spa Hotel in Antalya
#13 Luxury Hotel in Antalya
#14 Romantic Hotel in Antalya
#23 Business Hotel in Antalya
Price Range: $104 - $438 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — IC Hotels Green Palace 5*
Number of rooms: 429
Reservation Options:
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Also Known As:
Ic Green Palace Hotel Antalya
Ic Green Palace Antalya

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