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“Brilliant holiday”

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IC Hotels Green Palace
Ranked #14 of 229 Hotels in Antalya
Norwich, United Kingdom
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Brilliant holiday”
Reviewed September 28, 2012

We have just returned from the Green Palace and the main problem was that we only stayed for one week and not two. i agree with all the other reviews we would return in a heartbeat infact we are already thinking when we can return next year,
Well done to all the staff and a big thank you for making our holiday so enjoyable

Room Tip: I emailed before our visit and requested a double room we were in 3094 and it was ideal thank you
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  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank pub151
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ICGR, Guest Relations Manager at IC Hotels Green Palace, responded to this review, September 29, 2012
Dear Guest (pub151),

Thank you for your excellent describe about our hotel. It was our pleasure to serve you and please do not hesitate to contact us again before your next visit. We look forward to serve you again.

Best Regards,

Elif DAĞDEN
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,903 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
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  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (290)
Date | Rating
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Hungarian first
  • Italian first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Slovak first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Manchester, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 28, 2012

marge a
what a joke to call this a 5 star* hotel. this hotel is russian owned and it is designed for russian appetites, although the cold buffet was all right.
the dining room was chaotic, with just one sitting, not enough staff, some not knowing the difference between red or white wine, most of the waiters could not speak english and we later found out it was a training hotel for waiters and bar staff. the rooms were smaller than the usual 5*but they were clean the grounds and pool areas were lovely. although we did not go to the al a carte restaurants, some guests advised against it they had been and refused to pay the $10.
if this had been our first time in turkey i really don't think we would be going back. be warned.

most of the waiters could not speak english

Room Tip: no comment but we suppose other types of room are available
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  • Stayed September 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank fredaxon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ICGR, Guest Relations Manager at IC Hotels Green Palace, responded to this review, September 29, 2012
Dear fredaxon,

Thank you for choosing IC Hotels Green Palace for your vacation. We are very sorry that your expectations had not met with our service quality. However please make sure, all details of your comments notticed and will be taking care of by the responsible departments.
I would like to inform trip advisor followers, there are 63% European Guests, 27% Russian Guests, 10% Turkish Guests in the hotel. The standart rooms are 26 square metres.
Thanks again for taking your time to infom us about your comments.

Kind Regards,

Elif DAĞDEN
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
harlow , essex
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed September 27, 2012

Just returned from green palace really didnt want to come home . All the staff were fantastic from the cleaners to the guest relations . Lets start with the food breakfast was not quite as good as the lunch and evening meals but it had a lot to live up to as the food was really nice and so much choice . The grounds were beautiful and so well kept the gardners worked really hard and the staff were always walking around cleaning . Toilets were very clean as were the rooms . the bar staff also were very friendly especially Hasan at the pool bar really helped make our holiday special .
Guest relations were very helpful as we asked about keeping our room as we had a late pick up and betwwen them and the chief receptionist were very helpful . The pools were great and clean never to busy . We would very much like to go back next year if we can as we had such a wonderful time and met some nice people .

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank hobbsieHarlow_Essex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ICGR, Guest Relations Manager at IC Hotels Green Palace, responded to this review, October 3, 2012
Dear Guest (hobbsieHarlow_Essex),

We would like to thank you from the cleaners to the guest relations. I had passed all your kind comments to all staff and the management. It will be our pleasure to serve you next year, please do not hesitate to contact us before your arrival.

Best Regards,

Elif DAĞDEN
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sunbury On Thames UK
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed September 24, 2012

Have just returned from a wonderful holiday to the IC Green Palace,it was my second visit to the hotel. We where a party of 5 ,3 of which was their first visit and they it enjoyed very much. Everyone at the hotel is polite and friendly nothing is too much trouble for them. The food is lovely there is something for everyone,and a large variety. The pools and gardens are amazing as is the beach .The entertainment during the day and evening is very good. The rooms are spacious and cleaned daily if needed with a free mini bar that is topped up daily .Everywhere is spotlessly clean at all times. We will all definitely be returning to this lovely hotel the year after next. Fabulous Holiday.

  • Stayed September 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank TraceyBartlett
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ICGR, Guest Relations Manager at IC Hotels Green Palace, responded to this review, September 25, 2012
Dear TraceyBartlett,

Thank you for taking your time to inform us about your kind comments. It was our pleasure to entertain you for second time in IC Hotels Green Palace.
We look forward to serve you again, please do not hesitate to contact us before your arrivals.
Best Regards,

Elif DAĞDEN
GR Mng.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newcastle upon Tyne, United Kingdom
Level Contributor
21 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed September 21, 2012

We travelled with friends and booked a 5star all inclusive deal. The grounds and pools are good. The rooms and service are adequate, no more. DO NOT book the so called Al a Carte resturants these really are a joke at $10 a go. You can eat the same if not better in the main buffet.

Room Tip: Go some where else
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  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank malcolm c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ICGR, Guest Relations Manager at IC Hotels Green Palace, responded to this review, September 21, 2012
Dear Malcolm C,

Thank you for choosing IC Hotels Green Palace for your vacation. We are sorry that your expectations did not met with our service quality. I wish you would inform us during your stay, we would do our very best for you in order your satisfaction.
We hope to serve you again.

Kind Regards,

Elif DAĞDEN
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Blackpool, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed September 20, 2012

the first time we have been to this hotel.it was amazing and so beautiful ,the food was amazing really good choice of food ,i couldnt believe the grounds that it was set in ,all the staff were very friendly and made u feel welcome and very helpfull ,the bedrooms were very clean and tidy great views from balcany ,all the swimming pools were kept very clean ,the day and nite entertainment was excelent.i will definetly be staying here again next year .thankyou for a very enjoyable hoilday it was like paridise didnt want to come home .

  • Stayed September 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank mchelle b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ICGR, Guest Relations Manager at IC Hotels Green Palace, responded to this review, September 21, 2012
Dear mchelle b,

Thank you for your excellent comments. We are very happy that you had very enjoyeble holiday in IC Hotels Green Palace. We hope to serve you again next year. Please do not hesitate to contact us before your arrival, it will be our pleasure to arrange your special occasions.
Best Regards,

Elif DAĞDEN
elifdagden@ichotels.com.tr
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Southend-on-Sea, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed September 17, 2012

Arrived late (9th Sept) as you do when flying from Gatwick so very tired, (just the two of us were dropped of by the coach). I came with mum who is 72 years young, The staff at the desk were polite and we were given our room quickly, when we got to the room they had given us a double bed..... Mum was left standing in the lobby while I explained that we needed twin room as we are mother and daughter and we had ordered this when we booked the holiday. Finally we got to our room the air con was nil really and the fridge wasnt working. The following morning I asked for the fridge to be looked at again, and the following day finally I had a word with the rep about the frdige and the air con and when we got back to our room later that day all fixed. I know it doesnt sound like the end of the world but it should have been sorted straight away..
The hotel itself is clean and the rooms are nice but the gardens however are fab, the food is good plenty of choice, no-one could go hungry theres something for everyone.. even chips...
The staff at the bar near the pool are unhelpful and you can order the same drink everytime and it is different... They are slow to serve and even make you wait while they go off to do something... There were only about 100 English in the whole hotel, mostly Russians who are rude and I had to watch that they didn't knock mum over while they were pushing pass. We spend the whole week down on the beach because the pool sun loungers and brollies were taken. On the way back from the beach mum and I got a drink and mum fell at the pool and hurt herself its very slippery as the tiles are shiney not mat ( so be careful) The pool walls are dirty inside where the water flows backwards and forwards especially where you hold on to the sides. The English that we did speak to did say that there were towels on the beds all day and weren't used until the late afternoon.. The entertainment was as usual hit and miss, but the worst thing was in the lobby bar at 11.30pm the staff turned some of the lights off and there was people sitting talking NOW in the dark.. so rude.. The last day mum and I used the spa shower.. omg... the shower was leaking, dirty and so hot ...no air con at all.... Over all the IC Green Palace has good and bad points. It was a good break and I know its sounds harsh but I won't be going again I've been to hotels in Side and the staff were much more friendly.

  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank tink59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ICGR, Guest Relations Manager at IC Hotels Green Palace, responded to this review, September 21, 2012
Dear Guest (tink59),

First of all, we would to thank you for choosing IC HOTELS Green Palace for your vacation and for taking your time to inform us about your comments. We do appreciate hearing from our guests, as their comments are vital for us to continue improving our ccommodations.

All your comments have been brought to the attention of our responsible departments with the details. While the lack of service you experienced is unusual and not the Standard of our Hotel, there is no excuse for an unexpected service.
Thanks again for your comments. We hope that you will give us another chance to serve you.

Best Regards,

Elif DAĞDEN
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about IC Hotels Green Palace

Property: IC Hotels Green Palace
Address: Ozlu Koyu, Kocacam Mevkii, Antalya 07110, Turkey
Phone Number:
Location: Turkey > Turkish Mediterranean Coast > Antalya Province > Antalya
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access
Hotel Style:
#7 Family Hotel in Antalya
#10 Spa Hotel in Antalya
#14 Luxury Hotel in Antalya
#14 Romantic Hotel in Antalya
#23 Business Hotel in Antalya
Price Range (Based on Average Rates): $$
Hotel Class:5 star — IC Hotels Green Palace 5*
Number of rooms: 429
Reservation Options:
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Also Known As:
Ic Green Palace Hotel Antalya
Ic Green Palace Antalya

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