I`m sitting in our room at Hillside Su. However some parts of this review have been added after returning home.
There has been a thunderstorm overhead for the last hour. It has given me time to think about this place. We had had a surprise invitation to a wedding in Istanbul and decided to add a week to the original weekend. After some discussion my regular travel agent put together a reasonable deal but advised us to check the web site to determine if we could tolerate the white/red mirrored theme of the place. Its general location was near some archaeological sites which interest me and the weather forecast was fairly good.
The white gloss hits you as you walk in; walls, ceiling and floor all joined by curves. The all white clad staff add to the effect of being in some alien outpost of human endeavour in the far reaches of the galaxy. The upper bedroom floors are covered in very fine quality black carpet in contrast to the white walls made pink by the red fluorescent lighting. Our deluxe sea view room was immaculate in its white gloss floor and white ceiling and walls. The three enormous mirrors were a bit unnerving. I`ll be on a diet when we get home. The terrace was about 12ft square with a large double bed sized couch covered in white toweling as were the stools upon one of which I`m writing this at a white desk. The terrace door had to be closed for the air con system to work and the design of the door made something simple into a learning task. The bed was king size; the duvet was queen size...nuff said. Amongst the documentation given to us was a warning that any drink or foodstuff brought in from outside would be confiscated. This was for “reasons of hygiene”. Considering the hotel`s mark up of up to 600% eg on bottled water purchases I`m not convinced although chilled tap water was freely available in the buffet at all times. The room was certainly large and well equipped enough but what I found on principle to be an example of “screw the customer when possible” policy was that wi-fi to the bedrooms is charged at €10/day but is free in the lobby. When I complained it was offered at half price; thank you but no. I instinctively take against 5* hotels which do not offer free wi- fi to bedrooms.
One evening we sat at a table at the poolside bar area and when my request for a glass of tap water elicited no action by the under employed bar person I approached him at the bar reminding him of my thirst to which he pulled a small bottle of water from a shelf. I repeated that I wanted a glass of water from the tap. He stared at me as if I wasn`t there. I then asked him if he was going to serve me or not. After a few moments he pulled a 2 litre half emptied bottle of water down from the shelf and filled a glass for me. I thought nothing of the incident until we checked out when I was asked to pay for the coffee and water served to us that particular evening at the pool bar. I requested sight of the signed till receipt. One or two other purchases had been correctly invoiced with appropriate signature. After a minute or two the clerk showed me an unsigned printed receipt for the two items; coffee and bottle of water. I must admit to being annoyed. I told her that I refused point blank to pay for a glass of tap water. “Oh, but it was filtered!”, she replied. I explained very clearly that the barman was a thief in that he had supplied a false unsigned till receipt for a coffee that was never requested and the hotel had the audacity to ask for tap water, filtered or not, to be paid for. Perhaps I wouldn`t have been so annoyed if there hadn`t been a previous sign of duplicity in the management of this so called designer establishment. On our third night we were awoken at 1.20am by loud flute music which had penetrated the heavy glass terrace door. Four times over the next hour I complained to be told that a TV was too loud and would be attended to and finally that somebody would return again to the nuisance maker to ask that the sound be lowered. The next morning I spoke to the customer relations manager who said the music was from a beach bar in front of but not owned by the hotel. She assured me that noise complaints were taken seriously and that she would remind the owner that he should co-operate with the hotel`s requests about late night noise. Three nights later there was a repeat. The music which would have been very pleasant at 8.30pm in a hotel lobby did not cease until 3.30am.
There are a few restaurants and as we were on half board I`m surprised to say that we found the self service buffet so well stocked with all manner of everything well cooked and hot when required, made to order for breakfast, washed and perfectly presented for the dozens of vegetable dishes and sweets, puddings and fruits fit for a Roman orgy that we didn`t try anywhere else. But no tea or coffee was offered at dinner. I suppose we were supposed to purchase in the grand central lobby or one of the cafes on the beach. When a marketing person asked our opinions a day after arrival I mentioned this. Two cups of real leafed mint and green tea arrived after we had eaten with the compliments of the management. And so has been the case every evening.
This place reminds me of the story of the king with no clothes. It is populated by employees in white T shirts and trousers. Its décor of red and white with mirrors everywhere might to some seem boutiquish; I consider that all the travel writers who have lauded this place having probably had an expense free trip have certainly not needed their rose tinted glasses to be gushing in their praise. The hotel is spotless, the food is superb and the pool is Olympic size with a surplus of mattresses but there praise ends for me. Many of the fittings are cheap and remind me of Ikea but when painted white gloss it all takes on another dynamic. The major dislike I can only blame on myself. I hadn`t realised how far from Antalya it was situated. Apart from the bars within ten minutes walk there was nothing nearby and so the hotel has to be a considered a “resort” where you accept its internal ridiculously high prices. It is a modern expensive holiday camp. For that reason I will not be returning but if that`s your kind of place I suppose it does it quite well.
- Official Description (provided by the hotel):
- Set in an immaculate white building on Konyaalti Beach, Hotel SU offers modern minimalist design and an extensive spa. It features indoor and outdoor pools and 6 dining outlets.All rooms and suites at Hotel SU feature trendy interiors and mood lighting. Each has a private balcony with a sofa and a refrigerator with 100 products to choose from.Guests have access to the outdoor pool surrounded with ample sun beds and parasols. Sports-minded guests can make use of the well-appointed gym, or the tennis and squash courts.For relaxation, there is a full spa with a Turkish bath, sauna and massage rooms. Hotel SU also features an on-site hairdresser and shopping arcade.Dining choices range from Mediterranean to Japanese and international cuisine. Guests can also enjoy snacks and drinks at the pool restaurant and the beach bar.SU Hotel is located 1.5 km from the city centre and a 15-minute drive from Antalya International Airport. ... more less
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- Also Known As:
- Hotel Hillside Su
- Hillside Su Hotel
- Hillside Su Antalya