We picked this hotel, despite the reviews about the staff due to its very good location in the middle of the Old City. We weighed up the bad service reports against not actually being in the hotel that much and decided to give it a try.
Hmmm, We arrived mid afternoon and were greeted well and our bags taken up promptly to the room, which I have to admit was a bit of a trek. This hotel could be under no circumstances be considered "disabled" friendly. The first time you are taken to your room , it seems a myriad of small passages and stairs, and you are convinced you will never find your room again. Duly settled we were left completely to our own devices to find out when dinner was served or even where. We tried to get information from staff we could find but found that they could not get rid of us quick enough. Here we go we thought.. the bad service. However we could not have been more wrong. We found dinner and after helping ourselves to the buffet came across service that you would be hard pushed to find in a hotel in UK. Plates cleared promptly, with a smile and very pleasant manners, drinks (very very expensive) brought promptly, chairs held for customers etc. Puzzled at this complete change in the staff, it took us 2 days to work out the problem. The Hotel guests are mainly German and Turk, and as a result the staff have very little English. The "rudeness" of the staff was actually nothing of the sort, there was simply a communication problem and they are so aware that they do not understand a word you say apart from very basics and pre-rehearsed sentences, that anything beyond that and they cannot get away from you quick enough. The purchase of a Turkish phrase book, and a little German we knew and suddenly it was a different place. We only found 1 member of staff to be actually rude after that and as mentioned by others he is the unhelpful night porter
A stunning historically renovated building that used to be an Ottoman mansion. You cannot rebuild a historical building true to its original hundreds of years old state and expect it to confirm to modern access standards. This is one of the most beautiful hotels I have ever stayed at, a candle lit eating area with a (very small) pool provides a wonderful central meeting point, a separate candle lit central courtyard provides a quieter social area, complete with free WIFI. There are genuine roman artefacts dotted around and overall it is a very pleasant place to set your eyes on . The rooms are clean, possibly a little basic for 4 star, but have a hard double bed, a good bathroom, cupboard space, and a little desk and chair. I am not sure of anything else I would need in a room on a weeks holiday. There are steps and corridors everywhere, and it can be a bit unsteady underfoot late at night as it can be dark and not all Turkish steps are the same height so you can get a surprise. Just walk slow and steady and there are no problems.
The location of the hotel is a plus and a minus. You find yourself in the middle of Antalya old city. These streets are nothing more than a cars width and it is a maze of tiny streets. I took the precaution of working out on google maps EXACTLY where the hotel was and programmed it into the sat nav on my mobile, this was a god send when trying to find it the first time. However... you are set in the midst of a fantastic old town, with mini bazaars, restaurants, Mosque's, just a few hundred yards from the harbour itself. If you are renting a car, the Alp Pasa has very limited car parking and it can be a mission to actually find your way down the streets from the entrances to the old town. Each of the entrances has a barrier and you need to take a ticket to get through, it took us 3 days to work out if we were being charged for this as its 50TL to take your car in for a few hours. What actually happens is the hotel takes your number and the security are informed so that they just raise the barrier on your exit and do not charge you. Take your Sat Nav and follow the signs to the exits as the Sat Nav will try and take you down one way streets the wrong way. It may be best to walk it the first time.
The fact we had the evening meal included was a bonus as we expected to eat out. This was lucky as the buffet can be limited with only 2 hot choices and they are not exactly steak and chips :). I am very fussy with my food (my fault not the hotels) and I actually found 1 night there was not one thing I would eat, my partner however, who will eat anything, said it was of very good quality and loved it. It is however cheaper to get a meal out of the Old City with a few drinks, than eat free at the hotel but have to pay the incredibly inflated bar prices. 7TL for a beer that was not even a full glass, possibly just 33cl. As an added to that, if you have a weak heart do not even open the minibar door.
In brief. Its a fantastic hotel with excellent service. If you want the staff to speak perfect english forget it, take a Turkish Phrase book, if you struggle to get about, get a different hotel, if your fussy with your food or want egg and chips then take a Pot Noodle in your bag cos your going to get hungry, if you don't like a bit of an adventure don't get a car, if you want to sleep in there is a Mosque a few hundred yards away and the the call for prayer is at 5:30am, and if you want a room that looks like the Ritz ... err stay at the Ritz. If however you want to get a taste of the real Turkey, don't mind trying new things, find the idea of a 5:30am prayer call a romantic soothing way to be woken, like to stay in somewhere that was built hundreds of years ago and is steeped in history and don't mind trying to discuss in Turkish how to get your rental car past a man with a donkey in a narrow street then I cannot recommend the Alp Pasa enough.
Oh and one more thing. Make sure that you get prices for food and drink before you sit down at any of the nearby restaurants. More over, unless the waiter specifically states that any extras are a gift from the house, accept nothing that you did not order as you will be charged.
- Official Description (provided by the hotel):
- Would you like to spend a historic, authentic, romantic and charming holiday in Antalya? In the middle of Antalya's historical centre, Alp Pasa is an exclusive boutique hotel with superior rooms. With beautiful terraces, gardens, housing includes swimming pool, hammam and a museum where historical artifacts are on exibition. We offer the top-notch services of an exclusive boutique hotel in an old mansion in the very heart of the Old City Antalya. ... more less
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- Also Known As:
- Boutique Hotel Alp Pasa