We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“this is a none english hotel they are rude and unfriendly”
Review of Club Hotel Sera

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Club Hotel Sera
Ranked #55 of 229 Hotels in Antalya
Mansfield, England, United Kingdom
Level Contributor
28 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“this is a none english hotel they are rude and unfriendly”
Reviewed October 28, 2013

the hotel it self was clean, the food was always cold, they like the Russians, Germans, and Turks. this is a none English hotel we went on October 19th for one week the hotel closed section down as it was end of season, bare in mind this a all year round hotel. there was no entertainment we was bored out of our minds. this hotel Is far from anything cost a fortune in taxi. the spa needs updating it was dirty, indoor pool closed, out door pool freezing out door disco closed and bars, but still had to eat our main meal outside were it dropped cold. but all the meals was cold every meal .

PLEASE CHOOSE ANOTHER HOTEL, YOU HAVE BEEN WORNED !

Room Tip: rooms on the south side are quieter
See more room tips
  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Deborah F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClubHotelSera, Leiter Gästebetreuung at Club Hotel Sera, responded to this review, October 31, 2013
Thank you for taking the time to comment regarding your stay. We strive to create a great guest experience and are always disappointed when a guest leaves unhappy. We read all of our reviews so that we can identify areas of concern to the hotel. Please know that it is for us a pleasure to welcome every nationality and we love our english guests. Like in every hotel there a differences between the winter and summer season, some parts of the outside area are closed but the hotel also decreases the prices. Please accept my apologies that your stay did not meet expectations.

Kindly Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

895 reviews from our community

Traveler rating
    324
    247
    150
    95
    79
See reviews for
273
323
26
58
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (132)
Date | Rating
  • Arabic first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Hebrew first
  • Hungarian first
  • Italian first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Glasgow
Level Contributor
72 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed October 28, 2013

First impressions a very grand lobby reminded me of a Vegas casino,arrived about 1am greeted warmly at reception told we had been upgraded to larger room with two extra bedrooms which as we are a couple didn't need never the less lovely room no balcony or view asked for change but said there would be a charge ,staff were friendly enough our Glasgow accents were very strange to them so were always askin where are you from,they all were very young and probably over worked as most hotel staff,one wee boy was asking for money soon put him straight as I like to tip but shouldn't be asked,now then positives beautiful yet quirky hotel with mirrors everywhere music piped everywhere from hip hop to opera,lovely sun bathing areas lovely settings ,negatives food never warm can't understand this with buffets been in worse hotels and at least got hot grub salad etc good deserts were too,had to eat outside which is very dimly lit ok when weathers warm,head to pool bar for freshly made omeletes(hot)for breaky there were other on site restaurants the only one open was Italian costing an extra 8euro pp didn't bother,drinks were fine some barstaff better at making cocktails than others fees beer on tap which is good,pole dancing club a bit unusual for a family hotel lovely spa,Also a bowling alley a bit pricey,big jewelry store also,small shops quite expensive compared to outside but seemed willing to barter,we were here in October week so were starting to wind down for season loads of Russian and German guests but fine by us ,located in quiet spot between Antalya and Lara beach harbor at Antalya worth a visit bus terminus 200yds from hotel very cheap,market good for those designer goods wanted to rate sera more but cold food was a big issue for us and being all inclusive it should be for hotel too,all said good value for money thanks

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gerry G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClubHotelSera, Leiter Gästebetreuung at Club Hotel Sera, responded to this review, October 31, 2013
Thank you for taking the time to comment regarding your stay. I am glad that you enjoyed your visit to the Club Hotel Sera. We are constantly seeking ways in which we can improve, using your comments about the food as a tool to help guide these improvements. Please know that we are committed to making the necessary improvements to enhance the guest experience and increase guest satisfaction.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
Level Contributor
21 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed October 22, 2013

We stayed at Hotel Club Sera for a week 12-19 October 2013 – party of six adults. We all thought this hotel was fabulous. We were so surprised at some of the previous comments that had been made on Trip Advisor regarding this hotel as we found it to be excellent.
I must say that the photographs on Trip Advisor do not do the hotel justice as I was expecting it to be a little run down and grubby, but it was far from that. The rooms are little over the top with all the mirrors but not offensive. The lobby, bars and surrounding areas and gardens are all kept very clean. There was a terrible storm on the Thursday where the sea was crashing over the walls and destroying many items of furniture and covering everything with sand and water. It was devastating the following morning to see the mess but the staff worked tirelessly to get the beach bar and everything back up and running we were very impressed.
We all thought the food was very good. Breakfast in the Royal which is in the main building was good with plenty of choice and all good quality produce. Lunch was also served in this restaurant with a wide selection and you could also have lunch at the pool bar (although the choice there was very limited but okay for a snack) They also serve a late breakfast from 9.00 a.m. at the pool bar where they make omelettes which were very nice. Evening meal was served in the outdoor restaurant. I love sitting outside to eat when I am on holiday and luckily the evenings were warm, however, I don`t think it would be so good if the evenings were chilly. Again the selection of food was very good although rice chips and pasta were on every lunchtime and evening there was always something different to go with them. The best thing was the cakes – there were some delicious cakes especially the cherry ones. Also the drinks were of very good quality also, no flat beer or soft drinks and their version of Baileys is to die for.
There are three pools – one very quiet one, a large pool where the snack bar is where the music is bearable and another pool which is the disco pool – if you like loud music (and I mean LOUD music) you will love this pool as they play dance music very loudly all day long.
There is also an open air nightclub that is open between 11.00 pm. to 1.00 am which my husband and I really enjoyed.
We only saw 4 other British people during our stay. There were a lot of rude Russians who have yet to learn the art of queuing but as long as you do as they do, which is walk straight to the bar and shout very loudly, you will be fine.
All in all excellent hotel, very good value for money. We would definitely go here again.

  • Stayed October 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jobjetsetter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClubHotelSera, Leiter Gästebetreuung at Club Hotel Sera, responded to this review, October 23, 2013
Thank you for taking the time to regarding your stay. We are delighted to hear that you had such a nice time in our hotel. We forwarded your compliments to all departments and we are love to know that we exceeded your expactations. Your compliments about our staff and the appreciation of our efforts made us very proud. Please feel allways welcome again.

Kindest regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
East Grinstead, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed October 19, 2013

Just got back from a two week stay in this Hotel. Hotel very plush and over the top, ok if you like lots of mirrors and lights and green/pink and gold bedrooms. Found the hotel staff mostly unfriendly/unhelpful and didn't even want to make eye contact with you. When we arrived late in the evening we were given our room number, we asked if there was someone to show us to our room. A porter came along pointed right and said down escalator. Took us a while to find the escalator and then after asking a few people eventually found our room. Next day we looked round the complex. Plenty of space to sit without feeling overcrowded and it was clean. Signs for lifeguards but never saw one all the time we were there. Then it was time for the evening meal which was outside with a strong wind blowing. By the time you had got your food and sat down the food was cold. No cutlery on the table so asked a waiter who just pointed. We had two nights of eating outside and then two nights inside and then the rest outside, luckily we had both taken warmer clothes in case it was cold. Food was mostly the same. If you like meatballs they were presented as round, long or square or even chicken meatballs. Found most of the staff didn't want to speak as we were English and were not helpful at all. Drinks were awful soft drinks were mostly flat. This hotel seems to cater mainly for Russian and German people who don't even want to speak either, even when you look and smile at them they ignore you. The chamber maid was very nice and always spoke every day. The guest relations in the lobby were also very helpful when I needed to phone up to confirm our transfer back to the airport which is more than can be said for the lady on reception when I asked her. Thank goodness the weather was fantastic. We wouldn't go back there at all. We had a better holiday last year at a Hotel on Lara Beech where the staff were friendly and made sure all guests what ever there nationality were looked after.

Room Tip: Don't go in the annex unless you like green/pink/gold and mirrors everywhere.
See more room tips
  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Jay340
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClubHotelSera, Leiter Gästebetreuung at Club Hotel Sera, responded to this review, October 23, 2013
Thank you for taking the time to comment regarding your stay. Guest service is the highest priority in any guest interaction and I apologize that you did not receive the expected level of service. We constantly seek for ways in which we can improve. We will use your comments as a tool to help guide these improvements. Please know that all of our team members are committed to making the necessary changes that will enhance the guest experience and increase guest satisfaction. Thank you for your compliments about our Guest Relations and your chamber maid. Please accept my apologies that your stay did not meet expectations.

Kindest Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Antalya hotels

4.5 of 5 bubbles
Show Prices
4.5 of 5 bubbles
Show Prices
4 of 5 bubbles
Show Prices
Heathfield, United Kingdom
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed October 11, 2013

The sera is a very elaborate hotel but not for us.
We stayed in the annex above a small lobby/bar which was nice. The room was clean and the cleaning lady was very polite. The beach and beach bar restaurant was good.
Dinner was held in the outside restaurant at night which we found to be very cold,so you needed to wear a coat to stay warm (dinner was also cold).
We were disappointed with having to find our own room and the restaurant on arrival and felt that reception and restaurant staff could have been more helpful.
We will go to a smaller hotel next time as we prefer the friendly and personal touch.

  • Stayed October 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Nicholas B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClubHotelSera, Leiter Gästebetreuung at Club Hotel Sera, responded to this review, October 13, 2013
Dear Guests,

Thank you for taking the time to comment regarding your stay. We strive to create a great guest experience and are always disappointed when a guest leaves unhappy. We read all of our reviews so that we can identify areas of concern to the hotel. Please know that we are committed to making the necessary changes to ensure guest satisfaction. Please accept my apologies that your stay did not meet expectations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Southampton, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed October 11, 2013

Don't bother with this hotel .... Guest relations very rude and arrogant ... Reception staff very rude especially the Russian ones and they smoke when it's non smoking ..... Who and what are the animation .... The hotel is never cleaned ... Our room wasn't cleaned for 3 days and the staff steal your property and this is the elegance part of the hotel ... Never seen pool or beach area cleaned , never clean pools .... Drinks are watery and not cold and the food is poor choice and never hot ... Some bright spark thought it was a good idea to serve evening meals outside prob nice in summer but now is too cold and one day it was raining so even worse .... The best thing is check out time of 12 o clock .... Great if u got an early flight but else u have to wait around in reception for 7 hours as there is no security for belongings ... Off course if u pay 10 euro per hour u can stay in room .????? All inclusive hotel ... Do they understand this concept

Room Tip: Stay in another hotel ... Lock you possession in the safe or your case with a key ... If u want to b...
See more room tips
  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Tia M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClubHotelSera, Leiter Öffentlichkeitsarbeit at Club Hotel Sera, responded to this review, October 15, 2013
Dear Guests,

Thank you for taking the time to regard our hotel. Our check out time is like in allmost all international hotel at 12 o’clock in the morning. That is an international standard and has nothing to do with our all inclusice concept. We hope for your understanding that if a guest begin to scream in the lobby or to berate the staff we have to calm the situation down, that don’t means that our personal is arrogant or unfriendly, there are also standards how guests have to behave in a hotel. Our Animation team is working 6 days the week with a huge daily program and shows or parties in the evening, we are sorry if you missed it. Housekeeping is cleaning every day the full outside area and the rooms, we are sad that they couldn’t enter your room to clean. You can be sure that the hotel personal is not stealing for that we have a good camera and security system. Also that the hotel personal is smoking in the hotel area is impossible. We are sorry that you didn’t like your holiday, but all our efforts were in vain.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed October 3, 2013 via mobile

Stayed here for one week with family.

Reception staff were average. The reception hall is huge, and nice to sit in, in the evenings as it was quite buzzing. There is a grand piano in the corner and some nights there was a live pianist which was a nice touch.

Our room was in the annex overlooking one of the pools. Room decorations were funky ottoman style greens and pinks. The bed was nice, big, and comfy. The room and the hotel in general were clean.

The hotel grounds are absolutely massive, so lots to explore and see.

The buffet restaurant food was nice, nothing spectacular, but lots of choice for everyone. Some nights they served freshly cooked BBQ food outside and that was really great. Food by the poolside was fine, if a bit limited in choice. All local alcoholic drinks were free, and non-alcoholic drinks were nice.



It was OK, but nothing more, nothing less. Just above average hence my 3/5 rating.

Stayed November 2012, traveled with family
Helpful?
2 Thank monkspeed
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClubHotelSera, Leiter Gästebetreuung at Club Hotel Sera, responded to this review, October 10, 2013
Thank you for taking the time to comment regarding your stay. I am glad that you enjoyed your visit to the Club Hotel Sera. We are constantly seeking ways in which we can improve, using your comments as a tool to help guide these improvements. Please know that we are committed to making the necessary improvements to enhance the guest experience and increase guest satisfaction.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Antalya hotels
5.8 mi away
Ramada Plaza Antalya
Ramada Plaza Antalya
#26 of 229 in Antalya
4.0 of 5 bubbles 1,266 reviews
4.1 mi away
Limak Lara De Luxe Hotel&Resort
3.7 mi away
Delphin Imperial Hotel Lara
Show Prices
Show Prices
Show Prices
5.0 mi away
Aska Lara Resort & SPA
Aska Lara Resort & SPA
#12 of 229 in Antalya
4.5 of 5 bubbles 2,037 reviews
3.8 mi away
The Marmara Antalya
The Marmara Antalya
#35 of 229 in Antalya
4.0 of 5 bubbles 823 reviews
4.6 mi away
Kervansaray Lara Hotel
Kervansaray Lara Hotel
#149 of 229 in Antalya
3.5 of 5 bubbles 1,354 reviews
Show Prices
Show Prices
Show Prices

Been to Club Hotel Sera? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Club Hotel Sera

Property: Club Hotel Sera
Address: | Guzeloba Mh., Lara Cd, Antalya 07230, Turkey
Location: Turkey > Turkish Mediterranean Coast > Antalya Province > Antalya
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#21 Business Hotel in Antalya
#34 Spa Hotel in Antalya
#34 On the Beach Hotel in Antalya
#49 Luxury Hotel in Antalya
Price Range (Based on Average Rates): $
Hotel Class:5 star — Club Hotel Sera 5*
Number of rooms: 550
Official Description (provided by the hotel):
Club hotel Sera is a very luxurious hotel just seconds away from Lara Beach. The hotel has a wonderful ottoman design . It contains a lot of fine art touches in every place in the hotel. A big fantastic garden area invite to relax.All rooms at the 5-star Club Hotel Sera are well-equipped with air conditioning and satellite TV, Minibar and a lot of luxury.Club Hotel Sera offers body and face treatments at the full service spa and the Turkish bath. The fitness centre offers high-tech equipment and personal trainers. Children can have fun in the summer at the Mini Club, which provides a supervised environment with animation and games throughout the day.Guests can enjoy a variety of international and turkish cuisine in Club Hotel Sera’s restaurants, while admiring the panoramic views of the Turkish Riviera. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Travelocity, Expedia, Orbitz, Hotels.com, Hotwire, Booking.com, Cheap Tickets, Priceline, Hotel.de and HotelQuickly so you can book your Club Hotel Sera reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Sera Hotel Antalya
Club Hotel Sera Antalya

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing