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“nice”
Review of Club Hotel Sera

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Club Hotel Sera
Ranked #53 of 232 Hotels in Antalya
Leicester, United Kingdom
Level 6 Contributor
283 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
“nice”
Reviewed June 1, 2013

We came here with our two young children and our first impression as you walk into the lobby was WOW! It was very spacious and royal looking. The rooms are just as good. The spa is great, they have a Turkish bath, steam room and sauna. The only little disappointment of that is the hotel is filled with I think Turkish business men or just men! So when you walk into a sauna room filled with 40 men it can feel quite intimidating and me and my husband had to go separately because of the children. But we still visited the spa everyday after we had spent the day at the beach which is right outside the hotel. Food was great and a good variety but again a little downside was that we went in October and it got quite chilly in the evening and the buffet was laid out for outside dining only. Another downside which may not be to all if you like cats but I don't so there were cats roaming around your legs around the dining tables and I had to sit with my feet up which did get a bit uncomfortable. Also we didn't have to have much dealings with the staff other than organise one of the tours but we had so many problems with communication as it only seemed to cater for Russian speaking tourists. The staff speak very little English. I know I have put a few negative things but please even so it was a great stay here and I would definitely still recommend it as it is lovely hotel. Rooms are clean and spacious.

  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank PDKJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClubHotelSera, Guest Relations Manager at Club Hotel Sera, responded to this review, June 15, 2013
Thank you for taking the time to comment regarding your stay. I am glad that you enjoyed your visit to the Club Hotel Sera. We are constantly seeking ways in which we can improve, using your comments as a tool to help guide these improvements. Please know that we are committed to making the necessary improvements to enhance the guest experience and increase guest satisfaction.

Kindest Regards
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930 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (132)
Date | Rating
  • Arabic first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Hebrew first
  • Hungarian first
  • Italian first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
London, United Kingdom
Level 4 Contributor
31 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
Reviewed May 7, 2013 via mobile

The hotel lay out is very good and it is decorated to a 5 star standard. But... Waiters are so rude and arrogant. One of them actually said oi! To me when he wanted to call me. The food and desserts were below average. They only have shampoo in the rooms. No cotton pads, not even hair conditioner or shower
gel. I think you can find more in any bed and breakfast nowadays. So pack your bags with all your needs except for shampoo.
Such a shame because this hotel was one of the best 15 years ago. They renewed the hotel and added a new building to it but they simply lost the quality and hospitality.

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank RhN-LdN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClubHotelSera, Guest Relations Manager at Club Hotel Sera, responded to this review, June 15, 2013
Thank you for taking the time to comment regarding your stay. Guest service is the highest priority in any guest interaction and I apologize that you did not receive the expected level of service. We constantly seek for ways in which we can improve. We will use your comments as a tool to help guide these improvements. Please know that all of our team members are committed to making the necessary changes that will enhance the guest experience and increase guest satisfaction.
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Travelers are raving about these Antalya hotels

porstsmouth united kingdom
1 review
Reviewed May 7, 2013

on arrival found reception staff very unhelpful regarding lunch we had been traveling since early morning and was told we were to late for lunch this was at 2 15 PM and was told to FIND the pool bar O,K we did and guess wot dry rolls hotel itself was very good staff friendly and helpful and fore the next ten days we had a great holiday FOOD SOUP DESSERTS DELICIOUS BUT THE MAIN HOT COURSES WERE MEDIOCRE WE WOULD NOT CONSIDER RETURNING

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 898joana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClubHotelSera, Guest Relations Manager at Club Hotel Sera, responded to this review, June 15, 2013
Dear Joana,
Thank you taking the time to share your feedback from your recent stay with us. We understand how important first impressions are and how they can set the tone for the rest of your stay. I'm sorry to hear that our service level at the beginning were not up to par and can assure you we're using all of our guests' feedback to make improvements. Staying one step ahead of our guests and anticipating your needs are also very important in order for us to provide you with the best experience. We are delighted to hear that you liked our staff and had a great time at our hotel.

Kindest Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
liverpool
Level 3 Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed April 30, 2013 via mobile

I am writing this review sitting in the hotel lobby waiting for transfer to take us back to the airport.

A Group Of 14 of us arrived on 23rd April and from the moment we arrived we where amazed by the size and look on the hotel lobby, we got out of the minibus and did not have to touch our bags they where taken to our rooms after we had a very easy and fast check in, we then went for our first meal in the massive luxury restaurant after that we spent our evening in the lobby being weighted on our every move, from start to finish of this hotel we where treated like royalty , we stayed the week before the summer season started so some of the pools and a few other facilites where not open,

Please note if you don't like the colour green or mirrors then don't book this hotels and rooms are all green and full of mirrored walls.

Entertainment - the animation crew are a lovely couple but on the winter season they only work of a day time and there is no evening entertainment this does change on the first week in may , as there was 14 of us we made out own entertainment.

We would all defo return to this hotel and recommend it to people but if you want a party then it's not for you, if you wanted to be treated like royalty for a low price then this is for you

Outside Hotel

Own private Beach
Antalya Centre - outside hotel no 8, 9, 10 bus - 1.75 lira 70p
Lara Centre shopping - bus walk to top of hill and get bus or get taxi for £10 to big row of shops
Boat Trips - Go to Anyalya by bus walk down to marina and barter for boat trip (we paid £10 each) tour ops charge £30
Market - Friday Lara market , Sat Antalya Market, - 8, 9, 10 bus outside of hotel



  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank cajhw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClubHotelSera, Guest Relations Manager at Club Hotel Sera, responded to this review, June 15, 2013
Thank you very much for your fantastic review! We are delighted to hear that you had such a great time at Club Hotel Sera. We hope to host you as our guest again soon!

Kindest Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
stoke on trent
Level 3 Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed April 22, 2013

We have just spent another 11 nights at the hotel club Sera and it was as superb as the last time we stayed.
The staff are so attentive that you barely have 2 minutes with an empty glass, My partner was on crutches which gave us a chance to see what it was like for the disabled, and in all fairness to them there are ramps everywhere, a wheel chair was offered as well as a disabled friendly room.
Food wise I cant comment on breakfast as we don't eat it, however lunch was lovely and evening meals with plenty of choice, soups, salads, and puddings to die for..
About a dozen or so Brits there this time, everyone else of other nationalities but very friendly.
There are no tea/coffee making facilities in your room but the lobby bar is open to serve tea/coffee as and when required..
Not everything was open this time however it seems that the hotel was not overly busy so they didn't open all bars (slight disappointment the middle hotel bar not being open during daytime, but if that all one can complain about then its pretty good going).
Room was comfortable and clean and fridge replenished daily for juice and water.
As far as some of the reviews that say the staff do not speak good English, we found on both visits to the hotel that to people that say please and thank you they do speak English ;)..
The hotel itself won coastal resort of the year 2012 as well as spa of the year 2012 and trip advisor awards. If visiting the spa all though you are given a price list, if you are having a couple of treatment haggle on the price..
All in all 12/10 and we cannot wait for our 3rd visit next year.
If you are looking for an all action holiday this is not for you, if you are looking to relax you will love it..

Room Tip: If you want a room with a sea view in the main hotel, these rooms have even numbers and ample balcon...
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  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank kelvynStokeOnTrent
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fethiye
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed April 8, 2013

Hotel was easy to locate, spacious,clean rooms. Hotel has plenty of room and activities outside weather permitting. Sauna and steam room great although indoor pool used minimally. Staff friendly and helpful, food was ok repetitive dishes but plenty of choice.
I would definitely go there again and would recommend to friends

  • Stayed February 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Carol H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Uckfield, England, United Kingdom
Level 2 Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed March 30, 2013

Very nice hotel and lovely setting in the grounds food and drink was good plenty of choice throughout the day and evening.Entertainment wasn't great kids soon got bored as when we went last October the pools were out of service due to a storm.if i was family id travel and book little further along lara beach to designer style hotels such as Concorde titanic ect defo more family friendly and i have to agree with last review about evening ladies of pleasure looks like the hotel allow prostitution lots of blonde Russians searching overweight middle east business men.which if you have 17-18 year olds in your group we watched one perv hassle a couple girls so be carful but apart from that if your group of friends or couple its a nice place to stay

Room Tip: ask to be in main block lot nice than annexe
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  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mandy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Club Hotel Sera

Property: Club Hotel Sera
Address: | Guzeloba Mh., Lara Cd, Antalya 07230, Turkey
Location: Turkey > Turkish Mediterranean Coast > Antalya Province > Antalya
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#21 Business Hotel in Antalya
#33 Spa Hotel in Antalya
#33 On the Beach Hotel in Antalya
#47 Luxury Hotel in Antalya
Price Range (Based on Average Rates): $
Hotel Class:5 star — Club Hotel Sera 5*
Number of rooms: 550
Official Description (provided by the hotel):
Club hotel Sera is a very luxurious hotel just seconds away from Lara Beach. The hotel has a wonderful ottoman design . It contains a lot of fine art touches in every place in the hotel. A big fantastic garden area invite to relax.All rooms at the 5-star Club Hotel Sera are well-equipped with air conditioning and satellite TV, Minibar and a lot of luxury.Club Hotel Sera offers body and face treatments at the full service spa and the Turkish bath. The fitness centre offers high-tech equipment and personal trainers. Children can have fun in the summer at the Mini Club, which provides a supervised environment with animation and games throughout the day.Guests can enjoy a variety of international and turkish cuisine in Club Hotel Sera’s restaurants, while admiring the panoramic views of the Turkish Riviera. ... more   less 
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Also Known As:
Sera Hotel Antalya
Club Hotel Sera Antalya

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