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“A 5 stars hotel "Theoretically"”

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Rixos Downtown Antalya
Ranked #15 of 231 Hotels in Antalya
Certificate of Excellence
Reviewed September 16, 2012

English language is not widely spoken in Turkey, but you can manage to communicate at the end, but if this is happening in a 5 stars hotel, that's quite weird, Rixos hotel is a 5 stars hotel or supposed to be, but the staff's English is so bad to the extent that the laundry girl who came to pick-up my shirt for pressing wasn't speaking English at all, something that resulted in getting my shirt pressed in one and half hours instead of an express 10 minutes service, regardless of this I'll state the pros and cons and you can judge the hotel yourself
Pros:
-The hotel location is excellent, very close to the city centre and the historical part of it, you can walk for 15 minutes or take a 4 minutes taxi to be there
-Rooms are spacious and adequately equipped but don't expect any luxury here.
-Sleeping quality was good and the bed is a comfy one.
-Wi-Fi internet connection is free, and the speed is good.
-Breakfast selections at the restaurant were various, however they lacked distinctiveness.
-The food at the dinner buffet was delicious and tasty.
-The hotel spa and Turkish hammam is a great one, you should try it if you have time
Cons:
-Despite the fact that we arrived at 5pm the room was not ready, the same happened with many people in my group
-The hotel's private beach is not attached to the hotel.
-room service is a misery, you can dial like 15 times to ask for something and still the line will be busy or no one will answer you.
-If you are lucky and someone picked up the phone and you succeeded to order you still have a chance of not getting anything that happened with me for 4 times in a 5 days stay.
-A five star hotel with no iron or ironing board, NO COMMENT.
-After making-up the room, the staff didn't replace the cups or the coffee !!
-Waiters at the hotel's restaurant are always unhappy with what they are doing, they serve you with no smile, and they are always in a hurry.
-I ordered a beef-burger one night and it was exceptionally good and the only polite guy in this hotel took no time to take my order over the phone and deliver it after 10 mintes, but unfortunately it came with some re-heated, stinky and oily french fries.
-95% of the TV channels at the room are Turkish, even Fox and CNN, and 2 arabic channels that no body watch.


To sum-up, this hotel is okay, don't except pleasant surprises here or extra luxurious details "I'm staying in Dubai and there's no comparison between this hotel and the ones there", I was staying at the hotel in a business meeting and the company was paying so I can't judge its rates, but I think its okay
Finally, if the decision is mine, I'd rate this hotel a 4 stars rating not 5.

  • Stayed: September 2012, traveled on business
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1  Thank kareem-shalaby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed September 15, 2012 via mobile

Great pool for adults and kids. Several bars and cafes on site for a drink or a snack. Many amenities. Shuttle bus to the beach or a 15 minute walk with many stairs. Plan on using a taxi to visit the old city center, restaurants and other attractions.

  • Stayed: September 2012
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Thank Eric98275
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 14, 2012

We spent 5 days at this hotel. Loved the cleanliiness, and view. Good food, delicious baklava. Happy that some of employees speak and understood English. Will definitely go there again and 100% recommend it. Thank you staff for a time well spent.

  • Stayed: August 2012, traveled with family
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Thank GitaNour
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 14, 2012

Was visiting on business and was recommended to stay here due to proximity.


Check in was ok but the only down side is that they did not find my online reservation but the gentleman at the desk was very nice to find me a room with a room with a magnificent view from the balcony.

A true 5 star hotel staff were very helpful and extremely courteous. The gym was very good with up to date equipment, the pool was very nice and enjoyed every minute of it.

The room are spacious, clean and maintained and even had a rainfall shower.

Breakfast had a very wide selection of Turkish and western buffet including fresh omelets etc.


Would like to visit again for a vacation but only for a few days.


Highly recommended for families with children.


Facilities look well maintained but would need a renovation within the next few years

  • Stayed: September 2012, traveled on business
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Thank lost_dogg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 2, 2012

This Rixos hotel is ideally located and provides 1st class facilities in every area. The buffet b/fast was exceptional with an all encompassing variety. Thepools were great, although you did need the shuttle to get. To the beach - not axactly walking distance!

Room Tip: Get a sea front room may be a dollar or two dearer, but well worth the investment! Room 637 has the...
  • Stayed: August 2012, traveled as a couple
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2  Thank gilesgolf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 28, 2012

We stayed at this hotel for 4 days with my wife after booking a sea-view room with breakfast buffet through email. Sales personnel were extremely quick and polite in answering emails till i sent the mail order form with my credit card number. Unfortunately, they did not answer any request after they received the order. Our stay has started fine, room view was fantastic though it was not a high floor. Hotel location is very convenient for those who want to have a city tour. You may take a taxi or use public transportations easily. Location of the hotel is a big plus if you consider a business trip or will mostly go and enjoy the city rather than sun&sea at the hotel. However, there were some poor points to bear in mind. Housekeeping staff was fine, but i can not say the cleaning was 5-star. Our bed sheet, purse etc. were not changed during our 4-day stay. A/C in the room was working cool, but the room was extremely loud in the evening due to the bars outside. Breakfast buffet was good in terms of range but food quality again was not 5-star with most of products from mainstream FMCG brands. We also had one dinner at the hotel and that was the same. There were a few premium touches like Godiva chocolates, but overall quality was not that good. It was also very weird to pay for water in a dinner buffet, while water is free in the hotel rooms. Overall, our stay has been average. Services/offers like city tour, car rental and any upgrade could be value-added, but I am afraid there was nobody interested in maximizing customer satisfaction.

  • Stayed: August 2012, traveled as a couple
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2  Thank serhat k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 25, 2012

Me, My wife and my 2years old son, we truly enjoyed our stay very much:) This hotel is just elegant, luxurious, with modern day amenities and everything you could ask for in a 5 Star Hotel.
The location is perfect, Overlooking the Mediterranean sea and the landscaped immeasurable green areas (as you can see in the photos), the seafront Cornice promenade is just step away, It is nearby to all activities.
The staff were very friendly and helpful, the breakfast was great with a wide range and tasty.
wonderful outdoor swimming pool, nice gym, Perfect bed, each room has free Wi-Fi internet, laptop safe, a mini-bar and satellite LCD TV, and most importantly Very secure.
The hotel lounge had a piano bar and awesome afternoon tea, and for complete relaxation, guests can treat themselves to a spa and Turkish bath treatment :)
I would definitely stay in RIXOS Downtown again.

Camille T. Elias

Room Tip: Go for the upper floors, sea-view rooms (our room # 749 was just perfect)
  • Stayed: August 2012, traveled with family
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2  Thank Camille_Elias
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Rixos Downtown Antalya

Address: Sakip Sabanci Bulvari | Konyaalti Sahili, Antalya 07050, Turkey
Location: Turkey > Turkish Mediterranean Coast > Antalya Province > Antalya
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Antalya
#10 Spa Hotel in Antalya
#10 On the Beach Hotel in Antalya
#13 Romantic Hotel in Antalya
#15 Luxury Hotel in Antalya
#15 Family Hotel in Antalya
Price Range: $66 - $279 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Rixos Downtown Antalya 5*
Number of rooms: 360
Official Description (provided by the hotel):
Set in exotic gardens in Ataturk Culture Park, this 5-star hotel near Konyaalti Beach overlooks sea and Taurus Mountains. It offers 4 dining outlets, a lagoon-style pool and a free shuttle to the beach. Konyaalti Beach is 300 metres away. For those who like to work out, the luxurious Rixos Downtown provides a modern gym and 2 tennis courts. There is also a spa where guests can unwind in the Turkish bath, or with a relaxing massage treatment. The Rixos Lounge features a panoramic terrace and serves upscale international cuisine in chic surroundings, while the Beach Bar & Restaurant is located on Konyaalti Beach and offers an a la carte menu. The hotel also features a range of bars serving exotic cocktails and light snacks. The bright guest rooms are decorated with rich fabrics and offer a private balcony with views of Antalya or the Mediterranean Sea. They also have a flat-screen TV with satellite channels and a seating area with a couch. Rixos Downtown’s tour desk offers advice about local trips and excursions. Antalya Museum is 10 minutes by walk, and Konyaalti Beach is a 14-minute walking distance. If traveling further, a car rental service is provided. THE LAND OF LEGENDS OFFER Valid for the stays from 20 April 2017 until 31 October 2017. Free transportation; Departure time 10 am - Return time 5.30 pm. Free transportation is not available on the day of arrival. This offer is not valid on the day of check out. Guests must be check-in to Rixos Downtown Antalya. Operation days of theme park may be changed or cancelled depending on weather conditions. This offer is not applicable to Meeting, Incentive, Congress & Events guests. The Land of Legends Theme Park is located in Belek. ... more   less 
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Also Known As:
Rixos Downtown Antalya Hotel Antalya
Sheraton Antalya
Antalya Sheraton

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