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Reviews (1,891)
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Reviewed October 16, 2013

Our last holiday was in Delphin Imperial in september 2013. it was th 4th time we chose a Delphin hotel.

The hotel is really spectacular. Everything in hotel is made at a high level of quality. We were pleased with the room, the beach, restaurants and bars.

Unfortunately the staff is not at the same level. There were a lot of employees, but the main concern of them is not tourist's comfort. They were talking one with another rather to serve the tourists.

We were used to have best services in Diva Premiere (june 2013 ) and we thought we’ll find the same in Imperial. But we found not.

We found not the smile on the face of the staff as in Diva Premiere, they were not so friendly as in Diva Premiere ans so on.

We considered the holiday as nice because we love Turkey, Antalya beach and we were with friends. But we expected much more from the staff because it is a Delphin hotel, the newest hotel of this company. There is a difference between the standard of the hotel and the level of services and staff. They have to improve the quality of all services in hotel in order to keep interest of the tourists otherwise the tourists will choose other hotel for their next holiday.

  • Stayed: September 2013, traveled as a couple
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Thank stefConstantza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 13, 2013

Just returned from 8 nights at this top hotel, party of 8 with 4 kids both 9 and 5. Service, cleanliness, food, drink and entertainment all top notch, pools were a little cold but small drawback, overall if you've got young kids think you would find it hard to find a better hotel. Will defo be coming back!!

  • Stayed: October 2013
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4  Thank Psmith99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 12, 2013 via mobile

Just has the wow factor!! Beautiful hotel the service is amazing the food is spectacular the rooms are clean, spacious and very beautiful. Cannot recommend this place more will be returning next year!

  • Stayed: September 2013
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2  Thank Nichola1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 9, 2013

We enjoyed a week beginning of October and were lucky with the 30°C+ temperatures. The hotel is very new and sparkly, we found the service to be excellent with a good sense of humour and our room was a good size. We usually stay in 5* hotels but it was our first all inclusive package. We were impressed by the range of brand drinks and cocktails available, mini bar refilled daily, quality of the buffet and the possibility to eat 24/7 if you really wanted to. There was never a problem finding good sunloungers, the waitresses on rollerblades around the pools made us very lazy and it was always immaculately clean. The night club was ok once it got going a bit, shame you have to pay extra for the games room although there is other entertainment every evening in some form or other. We tried the free part of the spa (hammam, sauna, steamroom) which we had all to ourselves. We did manage to eat in a few of the à la carte restaurants although I agree with some of the other reviews that at times it was a hassle to book them; the Turkish one near the beach was, however, really good.

It's worth taking the free shuttle bus to Antalya (you just have to book one day in advance at reception); we loved discovering the old town, bazaars, the museum is worth a visit if you like old roman sculptures etc, learning to haggle prices and generally getting to see something outside the 'hotel bubble'.

We had no trouble being understood in English, although we were always approached first in German, even in Antalya, probably because the majority of tourists in this area are German (or Russian). It's possible to pay in Euros everywhere, even in town (except the musuem in Antalya where the entrance is payable in Lira).

Having said all that, we personally found the hotel too big and although it was nearing the low season it wasn't always easy to find a free table at mealtimes (we ended up wandering around a bit aimlessly for a while) and it wasn't easy to get some peace and quiet (away from background music from the entertainment day or night, or generally from children), except in the hotel lounge. But then, that's probably more to do with our personal preferences wanting a quiet hotel than the hotel itself. It's no doubt ideal for families with children looking to be entertained.

  • Stayed: October 2013, traveled as a couple
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3  Thank 67traveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 9, 2013

Just returned after a 10 day stay and would highly recommend this hotel. The staff are brilliant and could not do enough for you. The hotel is modern and very clean. Our room 3094 overlooked the pool with a sea view, it was lovely and very spacious. The Mini bar was topped up daily. The staff around the pool area worked very hard providing drinks and snacks and you could not fault their attention to detail. Booking the la carte restaurant was a bit tedious as people tended to queue from about 8.30 for a 9am check in on the lobby computers. Well worth it though, the la carte restaurants were excellent. Food in the buffet was good but as with all buffets could sometimes be a little on the cool side. This however was rectified following a conversation with a member staff who was doing a survey on 'how could they improve things'. We booked this holiday through Thomas Cook, our rep was also excellent. This was a brilliant holiday and one of the best hotels we have stayed in.

  • Stayed: October 2013, traveled as a couple
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3  Thank Peaky186361
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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