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“Superb Hotel”

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Delphin Imperial Hotel Lara
Ranked #21 of 235 Hotels in Antalya
Reviewed October 5, 2013

My wife and I have recently returned from a really relaxing holiday to this superb hotel. The room (we had a side sea view), service, staff, food and hotel facilities were all excellent and of the highest quality. Two years ago we stayed at the Delphin Palace and that hotel was of an excellent standard too, although our preference would be the Imperial. I believe that the Palace is to be renovated soon and we would be more than happy to stay there again in the furture. There were a few small issues that we encountered at the Imperial during our stay: you could only book for the a la carte restaurants from 9.00 a.m. the day before you wished to have your meal. In reality you needed to be at the lobby computers, the only way to make a reservation, by 8.00 a.m. to be sure of any chance at all. I did this on two occasions! Matters were made worse because the a la carte restaurants were closed on the Friday and Saturday and unavailable to guests. The menus at these restaurants could have been clearer, we found them slightly confusing. Surprisingly, there were empty tables even though people were being told that there was no availability. Perhaps this is an issue that needs to be looked at to avoid so much disappointment.

Every evening there was a sign outside the main restaurant showing pictures of the expected dress code. It didn't matter what language you spoke, the sign was clear! This was completely ignored by a great number of guests and was not questionned by staff. Why put the sign there in the first place?

In the beautiful entrance was a lovely white piano - we did not hear it being played at all during our week at the hotel - what a shame!

We were told that, if available, we could keep our room until 4.00 p.m. on our day of departure. (Our pick -up time was 7.50 p.m.). I asked if we could stay in our room but was told that the hotel was too busy and that there was a wedding party also using the hotel, but it was possible to use the spa facilities! These turned out to be totally inadequate for the number of people using them. My wife has had surgery and needs privacy when showering and changing. There was one communal room, with one dimly lit shower cubicle, being used by many women and a child.

I don't want to seem negative about this hotel because its good points far outweigh the bad, but for a hotel as grand as this you would expect these issues not to be occuring. The hotel is fantastic and I would recommend it to anyone, as I already have done. If the above issues were addressed it would be perfect!

Room Tip: We had a side sea view on the third floor. It was lovely!
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  • Stayed: September 2013, traveled as a couple
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2  Thank dragon070
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed October 4, 2013

We stayed for 10 nights from 12th sept-22 and can honestly say the hotel was faultless!!!!
It was our honeymoon but we had our 3 yr old son with us too... And for him it was fantastic!
The rooms are huge and cleaned daily until they are spotless! The mini bar refilled daily.
There are numerous childrens (English) channels which are great when you want to get ready for the evening!! As keep little ones entertained!
The pools are so clean and the childrens area is fantastic our son loved it, there are also play areas inside and out all in the shade so they are always safe.
We did not use the kids club but the children that did seemed to love it.
The rollerblading waitresses are amazing and work so hard bringing you lovely ice coffee or cocktails all day. We tipped staff regularly as they really did go the extra mile and deserved it!
Now the food.....omg!!! Amazing! So much choice day and night it's fantastic!
We were able to use most of the al a carte restaurants with no problems! And the violet coffee cake bar in the lobby is to die for!!!!
Finally the entertainment was great a good mix for adults and children.. We saw a circus, dance acts and a fantastic firework display!
Really can't praise this hotel enough! Thankyou delphin for our fabulous honeymoon! We will def be back xxxxxxxxxx

Room Tip: Room 4080 lovely!
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  • Stayed: September 2013, traveled with family
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2  Thank Lovelyloula
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 3, 2013

We would not return, everything in the hotel is kept a secret. We were there 2 days before we found how to book a la carte restaurants, then we were told they were all full. On the Friday and Saturday they closed all a la carte's as they were holding other functions. The next Friday they were all closed again because of a Turkish night.
The hotel is full of screaming kids, even in the a la carte restaurants.
There were no notice boards up in the hotel reminding guests of where things were, the toilets were not even marked up. We had to search for them. The bed and the pillows were hard. The staff are underpaid and overworked, More chiefs than indians. Not so good Thomas Cook, we didnt even receive a letter about our return or a survey to complete. The 2 surveys in the room were in German and French. Very expensive holiday for what we would class as 3* service.

Room Tip: Dont be fobbed off with a poor room, they say they are full but they are not. This hotel is poor va...
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  • Stayed: October 2013, traveled as a couple
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2  Thank PaulineLincolnshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 2, 2013

We have just returned from Delphin Imperial, this has been the best hotel we have ever stayed in.
We stayed in room 5031. The staff can never do enough for you and nothing is too much trouble, the food was excellent, lots of choice and so much food throughout the day.
We did not travel with children as ours are all grown up, but this would be ideal for children and Adults lots of space and things for them to do.
Hotel room was spacious and clean, towels changed everyday. We had bathrobes slippers plenty of shower gel, shampoo and conditioner supplied no need to bring any.
On an evening spend lots of time sat out on the Beach pier where you can get drinks til late.
Evening entertainment were really good suit everyone.
From 3pm-5pm everyday you also able to use the facilities in the Delphin Palace and Delphin Diva hotels next door.
Safe was free and also a safe was allocated after check out if not being picked-up til after midday.
Lower Duden waterfalls/Park is well worth a visit, recommend you do this on the way to visiting Antalya by catching the KL07 bus to fire station, this on the left hand side, walk down the side of the Fire station and follow to the sea.

A big thank you to all the staff for making this a wonderful holiday to remember.

Room Tip: Upper floors has a great view, pool side looks an ideal place to be.
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  • Stayed: September 2013, traveled as a couple
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3  Thank holirus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 2, 2013

Having had two marvellous holidays at the Delphin Diva in Lara beach, the last one being in June this year, we decided to try the new Delphin Imperial. We had been to look round this hotel when staying at the Diva in June and had great expectations.

The hotel building and grounds are luxurious and stunning. It is only about two years old and must have cost millions to build. It is a great pity then that they cannot match the quality of the building etc. with the same quality of service. No complaints about service around the pools and the beach in the day time that was excellent. However, the main restaurant is massive and at night is a total bun fight with people wandering around in a daze trying to find a clean table with no assistance from the staff, while waiters and managers rush around getting nowhere.

So ok the place is big. let's try the a la carte restaurants. Unless you are prepared to be in reception on the dot of 9am to join the queue for the electronic booking screens for these restaurants you have no chance. We did manage to book 3 in total over the whole holiday but only because we complained bitterly to the customer relations people, and even they messed up by booking one for us on the wrong night. So what are a la carte restaurants like? The French one served what they termed as entrecote steak. We in England know it as a lump of stewing meat so not much "a la carte" there. The Italian wasn't much better with luke warm soup and crab cake which was still frozen in the middle. I can report that the Mexican was really tasty and somewhat made up for the other two.

Finally the bar service. This in the main was very good but all the bars have fancy machines to make any coffee you wish, latte, cappuccino etc. The problem? We didn't get one hot cup of coffee all week. Regardless of which bar we tried the coffee varied from luke warm to cold.

So is this a lovely 5* hotel? In looks yes, in service and management no. As we say in Yorkshire "all fur coat and no knickers".

  • Stayed: September 2013, traveled as a couple
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6  Thank Richard H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 1, 2013

We visited the hotel in the 2nd and 3 week of August.
We were reliably informed that the hotel was at full capacity at 2400 occupancy. As it seems normal for Europe considering Turkey is in that sense judging from the size of it was scaled up in size compared to a Mexican hotel we went to which was scaled out.
I will start with the good stuff as the bad points will stick out nonetheless.
A family of four that’s us includes 2 children of the age of 6 and 3 years of age.
The food was excellent if you are non-vegetarian. No issues it was always on the tap. The quality was superb. No queues at all in the dining room.
They say dress smart in the dining room but wait a moment everyone wore slippers and shorts!
The areas round the pool were well kept and always clean.
It had a small fair ground for children, cinema and games room where you need to pay. Quite expensive tokens for the games so beware.
The baby pool and the children’s areas were excellent. However, the lack of hotel control at the children’s pool was a major cause of concern for as quite a lot of the hotel residents went for it.
The rooms were functional, we stayed on the land side and it was quite fun for us to people watch.
The hotel has 9 floors and huge dining area for dinner.
Now for the things that tickled us not funny.
We were told that we could not have a spare room key as they were busy and it costs them. After complaining about it to the guest services manager we got one.
The restaurant booking system was totally dismal, one had to queue from 8 am to get a chance of booking before it filled up. Then you might get lucky and the system doesn’t work so more fun ;-)
Beware that when they say you get a fourth bed in the room it is a sofa bed and even though you might have paid full price for that bed.
We only found staff counting on one hand that genuinely had a welcoming smile. I believe any building is just concrete it’s the people who make the holiday.
My opinion is still out on whether I enjoyed it or not. A comment about me wearing sandals on the last day encapsulated the typical attitude that when busy it’s just a factory. I feel they really need to up their game on making everyone welcome with or without tips! Considering we do pay a considerable amount for the holiday.
For the time of the year, budget and make up of our family this was very cost effective plus the flight of four hours was perfect.
I have a few tips about visiting there if anyone wants to know then drop me a note. Found a great barber across the road.

Room Tip: Land end rooms are nice for people watching
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  • Stayed: August 2013, traveled with family
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4  Thank sidj6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CRMDelphinhotels, Manager at Delphin Imperial Hotel Lara, responded to this reviewResponded December 15, 2013

Dear Sidj6;

We thank you for your recent post on the tripadvisor.

We apologize for not meeting some of your expectations , all your comments have been taken into consideration for immediate rectifying and permanent resolve.

Guests Satisfaction is our aim and we will ensure the points you mentioned are addressed.

We hope that such incidents do not deter you from visiting us in the future and we will be very glad to hos you in Delphin Imperial again.

Best Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 30, 2013

Entrance to the Delphin Imperial is very grand, a lovely reception/lobby area decorated to a high standard with large chandeliers, beautiful furniture all surrounded by gold & glass lifts. Bright, luxurious and airy. Unfortunately the experience at the reception desk really lets this down. Short of staff and chaotic, after waiting patiently for your turn to be seen it would seem that no one other than the duty reception manager is empowered to make decisions as all the staff have to ask him so once again you have to wait until he's free for them to speak to.

It's very difficult when the hotel is busy to get a booking at any of the a la carte restaurants. The system is that you have to book via a computer in reception at 9:00 am the day before your required reservation date. There are always large queues by 8:45 so basically if you're not down early and prepared to stand in line for half an hour your screwed. With 2 babies we were basically screwed every day! We did however complain to guest relations who made a reservation for us in the Italian restaurant which was very nice indeed. Great decor again, lovely waiting staff and delicious well presented food.

The main buffet restaurant is good, there are always lots of attentive waiting staff with smiles on there faces ready to look after you. Many of them fab with children. There is a vast array of food on offer, something to suit all tastes but it does get a little repetitive when you have to eat there on 6 consecutive days.

No room service menus are available so you have no idea whats on offer and if you do call for room service your made to feel like you're a hassle!

Rooms are nicely decorated and clean, a negative is that there are very few rooms with baths so with young/small children you may struggle in the shower. A very minor point, for a five star hotel the towels are thin and bare.

Pools are nice, we stayed around the children's pool that is looked after buy a lovely guy who'll help you set up your sun beds in a morning, clean your sunglasses and empty your bin when it gets full. Girls serving beverages on roller skates are great, constantly about to get you a beer or piña colada.

Biggest disappointment of the holiday was a dispute with reception management about the hire of a barley house (big bed by the beach costing 25€ a day to hire). Having paid to hire on of these, upon check out we were told we hadn't paid and so owed 25€. We knew we had paid at booking but reception said they had no record of this so we must pay again. I mean come on, when you spend thousands of pounds to stay in a 5star hotel your hardly going to try and rip them off for 25bloody euros!

So, overall a bit of a mixed review good and bad points but for a 5 star they really need to act on the bad points.

  • Stayed: September 2013, traveled with family
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4  Thank Broughton C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CRMDelphinhotels, Manager at Delphin Imperial Hotel Lara, responded to this reviewResponded December 15, 2013

We appreciate your for your recent feedback about your stay in Delphin Imkperial.

We apologize for not meeting some of your expectations , all your comments have been taken into consideration for immediate rectifying and permanent resolve.

Guests Satisfaction is our aim and we will ensure the points you mentioned are addressed.

We hope that such incidents do not deter you from visiting us in the future, and additionally we would be very glad to host you in our resort again.

Best Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Delphin Imperial Hotel Lara

Address: | Kemeragzi Mevkii, Lara Beach, Antalya 07110, Turkey
Phone Number:
Location: Turkey > Turkish Mediterranean Coast > Antalya Province > Antalya
Amenities:
Bar / Lounge Beach Beverage Selection Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #21 of 235 Hotels in Antalya
Price Range: $120 - $411 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Delphin Imperial Hotel Lara 5*
Number of rooms: 750
Official Description (provided by the hotel):
Delphin Imperial Hotel Lara - Antalya Staying at Delphin Imperial Hotel Lara Imperial actually makes you feel that you are at home just by the magnificent shore of the Mediterranean Sea, Lara Beach.From our facility which is far about 15 kms from Antalya , 10 kms from the airport, the transportation for the shopping centers and going sightseeing is pretty much easy. ... more   less 
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