After spending 10 fantastic days in the Delphin Diva last year, we decided to try the Delphin Imperial this year! The hotel itself is absolutely stunning, the entrance foyer with its huge chandelier is so impressive. But our overall feeling about the holiday was there was something missing. The food was impressive (not as good as last year in the Diva), the choice was massive, but the service was very hit and miss. You had to fight for a table, and then (as always with the Turkish people) the Germans wander in and sit at their special table!! It is so annoying having to fight/wait for a table when it is meant to be a luxury holiday - if felt more like a Butlins cafe half the time. It was the finishing touches that were missing - there were 3 of us, but when we got to our room we only had 2 towels, and on 3 more occasions we had to ask for a 3rd towel so we could all get showered. We were given 2 towel cards instead of 3 - then when we asked for 3 towels as there were 3 of us, you would have think we were asking for the world - it was just not a smooth operation at all. The customer relations office were so off hand, as were a few other managers. We got to speak to a senior manager (through his interpreter) and we explained our concerns. It did seem slightly better later in the holiday but I think that may have been more staff were arriving as the season got into full swing. The hotel is huge and is trying to meet everyone's needs - couples (all ages), families, newlyweds, active, relaxing, etc. I am really sorry to say that the hotel comes across as a Jack of all trades - but master of none. I hope as time goes on it improves as I think there will be a few very disgruntled visitors if it doesn't.
- Official Description (provided by the hotel):
- Delphin Imperial Hotel Lara - Antalya Staying at Delphin Imperial Hotel Lara Imperial actually makes you feel that you are at home just by the magnificent shore of the Mediterranean Sea, Lara Beach.From our facility which is far about 15 kms from Antalya , 10 kms from the airport, the transportation for the shopping centers and going sightseeing is pretty much easy. ... more less
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