The main positive of this hotel is the great location in the old town at the heart of Antalya. The hotel overlooks the city's beautiful harbour and is well placed for restaurants and shopping in the markets and bazaar.
Initially all went well. We were staying for 3 nights at the start of a 2 week holiday in Turkey. The room was clean and well presented if a bit on the small side. When we arrived in mid October the temperature was approximately 33 degrees centigrade. On the the 2nd day the air conditioning stopped working in our room. After calling reception, we were told that they were looking into it. After no result, we called again and someone looked at the air con in our room and told us it would be fixed. We asked several further times and were fobbed off with dishonest responses before the staff ultimately admitted that the air con was not working. This meant either sleeping in a hot stuffy room, or opening the windows and getting a lot of noise which stopped us from sleeping properly.
I accept that technical problems do happen, but what was most disappointing was that the staff were not honest or helpful in their handling of the problem. If they had told us initially what the problem was and tried to do something to alleviate the discomfort caused - for example offering a different room, a fan, cool water or a reduction in the cost of the room, I would have felt that they were taking our complaint seriously. Instead they fobbed us off with a variety of excuses, some of which were blatantly untrue.
We decided to take the risk of spending the final night of our holiday in this hotel before flying home, assuming that the air con would be fixed after a week and a half. When we arrived the air conditioning was not working in our room. When I raised the issue with the hotel staff, they went through exactly the same set of lies and excuses about the air conditioning. I cannot see any reasonable excuse for not repairing the air conditioning. And once again, we got the same dismissive attitude from the hotel staff. It was apparent that they did not care about us or our experience of their hotel.
The hotel has a tagline 'Beyond expectations.' This became a sad irony, because my basic expectations; functioning air conditioning and decent, honest customer service, were not met.
The breakfasts were generally very pleasant, a wide selection in a tasty buffet. However there was a very mixed attitude from the staff serving breakfast. Some were friendly, others were surly and fairly hostile. While the hotel does get some things right - cleanliness, comfortable bedding etc, the lack of service really affected our experience of this hotel.
I would not return to this hotel and I would not recommend it due to the poor service.
- Official Description (provided by the hotel):
- Chic and central, Puding Marina Residences is situated in the heart of Antalya old town. Featuring 5 historical mansions categorised as Special Class – Boutique Hotel, the Puding Marina boasts a meeting room, an outdoor pool, a gym, sauna & spa, a Turkish bath, a restaurant and a pool bar.Hotel’s location offers a unique panorama of mountains and the Mediterranean laying under the 30 meter high cliffs. The legendary atmosphere thus leads you to a dream-like holiday experience. Famous Mermerli Beach,very closed to Hotel(not belong to Hotel) and the old harbour is just a minute walk to the hotel. ... more less
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