Booked this hotel for a group of 15 friends. As this was my first holiday with my girlfriend I emailed the hotel to request a room with a nice view and importantly a double bed NOT two single beds joined together. As I was organising a holiday for 15 people I thought that this would not be a problem and I would get a nice view of the (as advertised) Mediterranean sea. What I got was TWO SINGLE BEDS JOINED TOGETHER TO MAKE A DOUBLE and a view of a BUILDING SITE and throughout my holiday a BULLDOZER AT WORK ALL DAY.
On the site it said that the rooms were recently refurbished, I hate to think what they looked like before as they were of POOR QUALITY, DARK, AND GLOOMY. When I went for a shower the SHOWER HEAD FELL OFFas soon as I turned the water on and luckily just missed my head. This took forever to fix and I therefore had the inconvenience of having to shower in another room. When opening the door to go to the swimming pool the DOOR HANDLE FELL OFF and staff tried to charge 50 euros for this, saying the whole door needed to be replaced! We managed to negotiate this to 25 euros. BEWARE OF STAFF TRYING TO FLEECE YOU!!
Although close to the coastline it was not, as advertised, walking distance to the beach and there was no free shuttle to Lara Beach. Although also advertised, there was no 24-hour room service, and no bikes to rent.
A few people in a party had booked Half Board and WHAT A MISTAKE this proved to be as
Breakfast/Dinner was CRAP. It was limited. There was NO VARIETY every day the same bread, cheese, salami, Boiled eggs, tomato, cucumber, and olives. It would have been nice to at least have some fresh fruit and milk.
When I complained to the Hotel manager on the second day he was extremely RUDE and I was told "your free to go stay somewhere else". His constant response was "what do you want me to do about it". I said that I expected to be compensated for this poor experience to which he replied that "we don't do refunds", "there is nothing I can do".
The only positive was the nice swimming pool that was clean, nice and relaxing. The internet was free but terribly slow.
This hotel is miles away from its description. It appears to have purely just changed their name as they were previosuly known as "Guney Brabant Hotel" (http://www.tripadvisor.co.uk/Hotel_Review-g297962-d662351-Reviews-Guney_Brabant_Hotel-Antalya_Turkish_Mediterranean_Coast.html) and now have called themselves "Seven Stars Exclusive Hotel" - well I can definetly confirm that it is NOT SEVEN STARS & EXCLUSIVELY CRAP!! Booked this via bookings.com (with whom i have stopped making bookings with as this is not the first time I have had a problem with an accomadation booked via their site). They obviously do not bother verifying the accommodation that they offer to their customers. = to me that shows that they do no value their customers.
- Official Description (provided by the hotel):
- Offering a free shuttle to Lara Beach, Seven Stars has an impressive tower-style facade overlooking the outdoor pool. Its restaurant serves Turkish and international delicacies.The rooms of Seven Stars Exclusive Hotel combine free Wi-Fi, flat-screen TVs and classic decor. Each air conditioned room has a private balcony, and some offer views of the Mediterranean Sea.24-hour room service is available at Design Hotel Seven Stars. Refreshing drinks can be enjoyed at the bar or in the hotel’s landscaped grounds.Guests can rent a bike, and the tour desk can recommend attractions in the Antalya Region. Foreign currency can conveniently be changed on site.Seven Stars is a 15-minute drive from Antalya and 6 miles from the Antalya Expo Center. The hotel offers a car rental service and free parking facilities on site. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Booking.com, Expedia, Travelocity, Orbitz, Hotwire, Priceline, TripOnline SA, Cancelon and HotelQuickly so you can book your Seven Stars Exclusive Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.