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“Fine but not 5-star”

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Crowne Plaza Hotel Antalya
Ranked #8 of 230 Hotels in Antalya
Certificate of Excellence
London, United Kingdom
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Fine but not 5-star”
Reviewed November 2, 2011

I stayed here with friends in September 2011. We had a good, spacious room and the staff were friendly and willing to book taxis for us to the old town. In general it is a good hotel but it is not 5-star by western European standards for the following reasons.

At breakfast there is plenty of choice but the coffee is from a Nescafé machine, not fresh, and there is no juice, just squash. Breakfast was understaffed so we never sat down at a fully made table and occasionally had to ask for a table to be cleared. We had lunch once at the pool bar (pizza, pasta and salad) which was fine but overpriced. Four of us stayed in a corner suite which had two bathrooms, but unfortunately one of the showers didn't run hot, and when we told a man at reception he laughed and no-one came to look at it. We had two camp beds in the room, one of which was so hard and uncomfortable that my friend spent the week sleeping on the sofa instead. The cleaners were not particularly thorough – we had a lot of stuff, toiletries etc. but they didn't bother to clean any surface that had something on it.

Other disappointing aspects of the hotel:

At the pool bar and on the beach area where there are sun beds provided by the hotel they play loud dance/pop music which was very annoying. We thought they did it to drown out the noise of the road, but at the beach in particular we wanted to relax and hear the sea rather than this music so on one occasion asked for them to turn it off, and they did. We witnessed another guest get angry at the bar manager when the music playing at the pool was an unedited version of an English song full of expletives, to which the staff were oblivious. Reception staff were happy to give us directions to a supermarket but then argued when we brought back our own water. The hotel shop downstairs is expensive (45TL for sun cream). The location is not very picturesque – apart from views of the mountains on one side, all around the hotel is undeveloped land and right in front is a busy main road. there are restaurants within walking distance but one side of the road doesn't have a pavement which doesn't make for a very nice/safe walk. The other side has does have a pavement and there is a tunnel underneath the road to get from pool to beach.

Overall a nice hotel but don't expect 5-star treatment.

  • Stayed September 2011, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank 14LW_1_4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Traveler tips help you choose the right room.   Room tips (181)
Date | Rating
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English first
Russia, Sakhalin
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 24, 2011

Crowne Plaza is a perfect place to stay.. All was just perfect! Very polite guys on reception, nice girls & lads in the bar & restaurant, all personel was polite & smiling.. I'd like to draw a special attention to the russian girl Alyona who is on duty with Guest Relations & Information there. She is really very nice, polite & helpful; always able to help with ANYTHING guest may need. BIG SPECIAL THANK to her! We really enjoyed our stay.
I'd recommend Crowne Plaza & will defo stay there again if i go to Antalya :) Best wishes to CPH in future. V :)

  • Stayed October 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank Victoria D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
Level 6 Contributor
1,819 reviews
252 hotel reviews
common_n_hotel_reviews_1bd8 928 helpful votes
Reviewed October 21, 2011

Spent three nights here on a Grand European Tour. Had a king room on the side, so had partial sea view.

The service staff (front desk, housekeeping and engineering) left a lot to be desired. Had to call engineering as the reading light on one side of the bed didn't work. Took him 90 minutes to arrive and then another 30 minutes to fix it (ended up replacing it). The next day it took five telephone calls to the front desk to have housekeeping bring up two bath towels. The rooms were often not cleaned by 4pm. If you want your room cleaned by 2pm, please request it.

This hotel is a popular place for weddings, so a room at the front overlooking the pool (especially on a low floor) could be quite noisy if one is going on when you're there.

Otherwise the rooms were nicely appointed.

Dinners and breakfasts were buffets and were tasty. Lots of options for international taste buds, but not many Turkish dishes (any?) available except salads.

Room Tip: Avoid the low floors at the front if there's a wedding while you're there.
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  • Stayed September 2011, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Saranger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
manchester
2 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed October 18, 2011

We stayed in this hotel on the 15 september and returned back to the UK on the 19th .

1. Arrived at hotel nobody seems to understand English, as for multilingual forget about it!!

2. If you use housekeeping service they will deliver the wrong item, ask for 2 and you will get just get the one,

3 The spa has never been cleaned , I used the spa on the first day and the last day , same swimwear sticker stuck against wall , and a tile spacer still in sauna been here for four days now.

on the brochure it says to call the spa and book a facial , guess what they dont know what a facial is

4. and just to top the whole visit off , the general manager has his wedding and hotel facilities not in use for guest . Ive still had no reason for why this wedding was done at the hotel and at the pool side.

5. And just to top the whole thing off my wife received a electric shock in the room , still had no apology from the crown plaza. They have told me to contact the hotel direct.

6. The assistant CEO will comment on this review do not trust anything she says .

In a normal 5 star hotel you would expect the general manager or duty manager to come to your room after a electric shock , but nobody came just a guy for tech department. and when I complain to head office they say the CEO NADIRA said " a manager is always on site and was available , but then where the hell was he.

this hotel should not be a crownplaza the only person with some sense is the lady at guess relations NO REFUND OR COMPENSATION HAS BEEN GIVEN . THANKS TO LASTMINUTE.COM THEY REFUNDED ME £100. AND FOR THE CROWN PLAZA ANTALYA WONT BE OPEN FOR LONG.

  • Stayed September 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
10 Thank nadeem h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPANTALYA, Asst. CEO at Crowne Plaza Hotel Antalya, responded to this review, October 19, 2011
Thank you for choosing to stay at Crowne Plaza during your recent visit to Antalya and for sharing your impressions on this site. Concerning your complaints, all issues have been explained to you personally by oral and written conversation but I would like to bring them once again in order to clarify the situation for those who are planning to stay in our Hotel in the future.

May we remind you that Crowne Plaza Antalya belongs to the International Hotel Chain Intercontinental where guests Health and Life safety is a priority. Our Hotel is a modern building in all aspects and our guests security is very important for us. As per our camera recording when you called our Reception about the accident a technician went to your room to identify the problem. As per technician’s report your wife wanted to use a hair iron. Hotel’s electrician provided you a plug adapter and even showed how to use it. This shows that our staff responded to your request and resolved the issue immediately. I do not know the reason why you refused to go to the doctor when all staff members involved advised you to. GR advised you to visit Hotel’s nurse absolutely free. But you again refused to go.

Next day morning after the accident I met with you to explain the situation. We had a very positive conversation and you thanked F&B supervisor, Reception staff and GR for their kind attention and excellent job done.

Despite the fact that you left the Hotel with positive impressions you complained your tour operator and IHG central office and demanded full refund for electrical shock. In order to ensure that such an accident cannot happen in our property we invited the third party inspection company. Your room has been tested and results along with test’s video recording have been shared with you, tour operator and IHG brand central. Taking this opportunity I would like to remind Mr. Nadeem that you wanted to conduct an Electrical survey yourself, provide medical report and apply to the court. But it has been almost one month since we heard from you last. Still nothing has been received.

Even in the best hotels, things go wrong occasionally. Our moto is “To resolve the problem when a guest still at the Hotel”. Our staff and management did everything to resolve things immediately. Taking into account that you have encountered some lapses in F&B service we offered you to move to a Suite and offered complimentary services. After that I saw you few times in the lobby bar and SPA, you were in a good mood and thanked for superior room.

In addition, please note that the business card of our CEO exists in all guest rooms to create an opportunity to reach him any time easily.

Finally, please note that we do not rest on our laurels and we have no as you mentioned in your e-mail sacked management team and staff.

I am guessing that we will not see you back at Crowne Plaza Antalya again given your bad experience, and I therefore thank you retrospectively for your custom.

Regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Heerenveen, The Netherlands
Level 6 Contributor
113 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed October 18, 2011

Perfect hotel for a few days relax.

Yes, this is a clean hotel. Yes, the rooms are good (the bed a bit hard though). Yes, the real-sea-view-rooms happens to be smoke-rooms (but our real-sea-view-room wasn't really smelly). Yes, the non-smoking rooms have sea-view aswel, but from a corner. Yes, the room has airco. Yes, all rooms have free WiFi. Yes, bath. Yes, (rain)-shower. Yes also normal shower. Yes, right on the boulevard. Yes direct access to the beach. Yes, Crowne Plaza offers long chairs and parasols and life guard. Yes, tasty breakfast buffet (with bread, eggs, meat, sausages, juice, fresh fruit, etc, etc). Yes, friendly english speaking personel. Yes, they serve sushi at diner. Yes, most dinner food was fresh and good of quality. Yes, large assortiment of deserts. Yes, inner swimming pool calm and clean. Yes, free sauna, free steam bath, free ice-room. Yes, outer swimming pool clean (bit cold water in october). Yes, free fitness. Yes, good concierge/tourist information in the lobby.

The only two draw-backs:
1) At this side of Antalya the beaches are peddle beach; on the east-side of the centre of Antalya it is sand beach. Sea water is clean.
2) Antalya Müzesi is the start of the centre of Antalya and is already a 1 hour walk (we tried it). Luckily there is a busstop at Akdeniz Bulvari with frequent busses to the centre. At the back of the hotel at Ataturk Bulvari there are even more busses to the centre. Ask the tourist-information in the lobby for details.

Tip1: bring your plastic flip-flops to enter the sea! Peddles are not comfortable for your feet.
Tip2: there is an ATM (money) at the tank-stop; 5 minutes walk down Akdeniz Bulvari.
Tip3: there is a small supermarket on the opposite side of My House Hotel (streetname 307 sk -- 70 meter inward land of the tank-stop).
Tip4: Try the cold water bucket with pull-chain after having the hot sauna... (I liked it :-) )

Room Tip: Real-sea-side is indeed smoke-rooms (but ours wasn't smelly). We had real-sea-view room and didn...
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  • Stayed October 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Bert J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPANTALYA, Asst. CEO at Crowne Plaza Hotel Antalya, responded to this review, October 19, 2011
Thank you for positive comments towards our service and facilities. We try to do something special for all of our guests to make them feel at home. All of the rooms have amazing sea and mountain view. It is wonderful to read your comments regarding your dining experience and we are pleased that you enjoyed your room. I will pass you comments on to the relevant departments and look forward to the opportunity of welcoming you back to Crowne Plaza Antalya in the near future.

Regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level 5 Contributor
89 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed September 30, 2011

The hotel was very good on the whole with one minor blip with housekeeping; we were not given toilet rolls on a couple of occasions and had to point out that the bathroom floor had not been cleaned for a couple of days too. This was 'immediately' rectified. There was an extensive selection of foods for breakfast and dinner so there was no excuse for going hungry as there was something to suit every taste.
The staff were generally well organised and friendly depending on the number of hotel guests that were staying overnight. The A La Carte restaurant was excellent and made a nice change to the half-board selection.
We stay away a lot - every week in England and abroad and have to say that the hotel excelled in many areas so it is certainly worth a visit especially as there is plenty of sightseeing to be done when not sunbathing or swimming

Room Tip: Join the Priority Club and ask for an upgrade.
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  • Stayed September 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kamilla T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPANTALYA, Asst. CEO at Crowne Plaza Hotel Antalya, responded to this review, October 19, 2011
Thank you very much for taking your time to write this comment about our Hotel. We are pleased that you enjoyed your stay and that our staff responded to your problem immediately. I am extremely happy to see that you enjoyed A la Carte Restaurant Ambrosia located on the 10th floor open terrace with breathtaking view of sea and mountain as well as the city. I will pass you comments on to the relevant departments and look forward to the opportunity of welcoming you back to Crowne Plaza Antalya in the near future.

Regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lier, Belgium
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed September 30, 2011

Great hotel : very relax atmosphere with background music in the lobby. Especially during the evenings, it was romantic : live piano music by dinner. Great quality of food. No animation like shows in the evenings or around the pool. Perfect hotel to relax. Special thanks to the guest relations manager : I was sick and she did all the necessary for me. She is very helpfull, polite and concerned about the guests. The tunnel under the ground is perfect to go to the beach. Chairs and towels available for free. Life guard on duty. You don't need a car : busses are regularly passing by in front of the hotel (number KC05) to go to the city center. From Attaturk Bulvari (5 minutes walk) : many busses to the city center (KC06-KC08 and other smaller busses). Cheap : 1,5 TL one way, each person. Rooms very clean and well isolated : no noise of the street. Wifi sometimes not strong enough in all rooms. We'll certainly go back.

  • Stayed September 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank dirk929
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPANTALYA, Asst. CEO at Crowne Plaza Hotel Antalya, responded to this review, October 19, 2011
Thank you for your feedback, I am delighted you enjoyed your stay with us.
It is wonderful to read your positive comments following our facilities and food experience. Antalya is a very beautiful city where you can enjoy all the entertainment of a lively city and ancient architecture that intermingle with Antalya's modern buildings. Our experienced GR can help our guests to organize different tours and sport activities. Thank you once again for staying with us and for recognizing our staff for a job well done
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Hotel Antalya

Property: Crowne Plaza Hotel Antalya
Address: Gursu Mahallesi 306 Akdeniz Bulvari, Antalya 7070, Turkey
Phone Number:
Location: Turkey > Turkish Mediterranean Coast > Antalya Province > Antalya
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #8 of 230 Hotels in Antalya
Price Range (Based on Average Rates): $
Hotel Class:5 star — Crowne Plaza Hotel Antalya 5*
Number of rooms: 195
Official Description (provided by the hotel):
Crowne Plaza Antalya is a brand new upscale city hotel located right on the beach, catering to both business and leisure guests from all over the world. We offer distinctive services to our guests with the great Turkish hospitality in Antalya, Turkey. With 194 beautifully appointed rooms overlooking the Mediterrenean Sea from every room, Crowne Plaza Antalya is the perfect place for business and leisure. ... more   less 
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