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“Rude personnel, nightmare service”
1 of 5 bubbles Review of Eski Masal Hotel

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Eski Masal Hotel
Ranked #52 of 231 Hotels in Antalya
Milan, Italy
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Rude personnel, nightmare service”
Reviewed October 4, 2012

Leisurely speaking, I chose Puding Suite given its quality reputation and was very disappointed with the service. Booked for a long weekend for our wedding anniversary, everything was fine in the beginning especially when you showed money and paid their extravagant charge, but on the time to receive the promised service, we had a problem. It was very moderate and food is typical like any 2-3 star hotel.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank Giomania
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dimitri_Vasiliev, Управляющий at Eski Masal Hotel, responded to this review, June 28, 2016
Dear Giomania,
Thank you very much fort this full-length note. We have to mention that management of hotel was changed and now it is Eski Masal hotel. We marked every admonition about the service and quality of food. Administration of our hotel exerted every effort to eliminate this disadvantages. We value your satisfaction highly. İt would be a pleasure for us to see you in Eski Masal for your next trip to Antalya.
Best regards,
Eski Masal.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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199 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
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English first
Level Contributor
76 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed October 2, 2012

Love the pool, the breakfasts, location in old town, an TV which has several American stations. The bathroom is very modern, the shower is great! They have a nice gym. The Massages are pricey and in Euros.

Stayed October 2012, traveled with friends
Helpful?
Thank MaryWest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dimitri_Vasiliev, Управляющий at Eski Masal Hotel, responded to this review, June 28, 2016
Dear MaryWest,
Thank you for posting a great review of your stay very much. We are delighted you enjoyed your stay and experienced exemplary guest services as well as turkish hospitality.
Kind regards,
Administration
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
4 reviews
Reviewed September 28, 2012

The Rooms are modern, clean and spacious. Front office and client relations staff particularly friendly and welcoming, nothing too much trouble and check-in quick and friendly without filling in and dull forms with redundant information.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rob T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dimitri_Vasiliev, Управляющий at Eski Masal Hotel, responded to this review, June 28, 2016
Dear Rob T,
Thank you for taking time to get in touch with us to share your recent experience in Puding Suite (Eski Masal now). We were delighted to read that you have encountered genuine and top level service from entire team all through your stay . We are grateful for your recommendation. It will be a pleasure to welcome you again.
Best Regards,
Administration
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Lauderdale, Florida, United States
Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed September 25, 2012

unless you have a super compact car, you are not getting close to this hotel chain in Antalya. Hotel is decent service is unpredictable. My biggest issue with them was the billing. Our original stay was booked via bookit.com at 50 euro. we enjoyed it and told them we would come back in 2 days. they asked us not to use a web site to book, as they will give us the same rate. After our next stay when it came to check out to our surprise, nightly rate was different for each night and around 80 euro per night. they gave us many excuses, but not our rate and on top of it they could not even print our receipt. it is not for business travelers and do not stay with them unless you book it via a web site

Room Tip: every room is different. best view is the pool view. there is no other view.
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  • Stayed July 2012, traveled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank Tolga T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tampa, FL
Level Contributor
40 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed September 25, 2012

It's important to note that there are two Puding properties in Antalya, which is why there are inconsistencies in the reviews on TripAdvisor. I am providing feedback on the Puding Marina property (which is the newer and larger of the two).

Overall the Puding Marina property itself is gorgeous! The lobby is decorated in all white and has a very "posh" vibe. The pool area was beautiful with lots of loungers, beds and pillows. Our standard room was nicely decorated but was a bit small to navigate with luggage. Loved the tiling in the bathroom. Hotel is an excellent location, easy to walk around the "old town" amd soak in the sites.

For this hotel to be successful, one major change needs to occur: the front desk reception staff need to be trained on the art of hospitality. What lacked here are the small touches of truely making guests feel welcome and ensuring that their needs were being met. As an example, when we checked in, we were greeted with minimal hospitality and given the key to our room. No "welcome to Antalya" or information about the area / map was provided. In addition, because we booked online, we were eligible for a free dinner. No mention was made about this and we had to inquire separately. At checkout, reception staff did not ask basic questions such as "did you enjoy your stay" or "can we help with transportation back to the airport?" The reception staff just wasn't warm and helpful.

One minor thing that I also feel need to be mentioned is that the music in the common areas (including the pool) is on heavy rotation. At the end of the second day, we thought we might go mad if we heard another cheesy jazz rendition of Justin Bieber or Michael Jackson. It litterally became an annoyance when trying to relax at the pool. Would suggest that they introduce more variation into the music instead of playing the same CD over and over.

The one major pleasant surprise was dinner. We had pasta at the restaurant and it exceeded expectations! Pure delight -- authentic Italian dish. Also unlike the reception staff, the staff at the restaurant were very friendly and helpful.

Overall assesment is that the property is awesome but the reception staff lacks training on customer service. Hospitality is so important when visitors travel across the world to stay at your property. I really hope the management team takes action on this.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank AMIBeachGal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed August 28, 2012

I still don't know what International Star Rating This Little Chic Boutique Hotel Has but for us it Was 5 Star all the Way. From our Welcome To Our Departure in late August, the staff could not have been Better.
The Hotel is situated just back from the sea views for most rooms but don't let that bother you. Walk out the door & you are seconds or minutes away from the most amazing Views, with a three minute walk to the Marina. If you come out of hotel, turn right, walk to carpet shop turn right, it will take less than ten easy minutes to the main boulevard, Market & PTT (post office) Where you can change money at reasonable rates.
Back to the Hotel. The Architecture is phenomenal , Walk into the courtyard & you have just arrived into a new world, especially at night where great attention has been given to Lighting & Sound, with the bar tucked in a neat little corner easily accessible to all.
We had 16 years old son & booked two room apartment. Both rooms with double bed & flat screen T.V. No View But Apartment immaculate and well sized. The restaurant sits next door to the main hotel but can be accessed through the courtyard, this serves the most amazin breakfast and meals at night.
This place is incredible !!!!
Two Little Points.... If you hire a car from wherever to get to this hotel.. Call the staff beforehand. They will help you more than anyone else.
We were on the top floor. It's a bit of a hike up there with no lifts, But the staff would carry you up there if you asked them.
All In All... Luxury at the best price

Room Tip: Depending on what kind of party you're on. Call Hotel & ask. Diff Rooms For Diff Party's
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  • Stayed August 2012, traveled with family
    • Value
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Helpful?
1 Thank dollie62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brighton, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed August 23, 2012

My wife and I stayed here on our honeymoon. We stayed for two nights at the beginning of the stay and another night at the end before flying back from Antalya airport.
The hotel is situated in the very quaint Old Town. When we arrived there, we were greeted by a really friendly member of staff, who set the tone for our whole stay; she was genuinely warm, friendly and helpful, making us feel immediately welcome. We were both quite surprised at how empty the hotel was, meaning we practically had the whole place to ourselves! But this wasn't really a problem and we were told that people tend to visit Antalya earlier in the summer to avoid the heat. But as I said, this wasn't really a problem for us - we just felt a bit sorry for the staff for having little to do!

We found the rooms to be really spacious and quite luxurious, with large comfortable beds, big TVs, state of the art showers etc etc. We also appreciated the fact that we were able to use the facilities at the Puding Marina hotel which had a bigger pool and access to the SPA. We'd recommend the Turkish Bath& Massage that we had there too which were fairly reasonably priced and excellent quality. The Puding Marina hotel also have a Michelin Starred chef who we met and was very charming - we ate there on our last night too and have been raving about it since.

Breakfast was more than adequate, with a large choice of dishes including continental or a more Turkish style (fruit, olives, bread, pastries etc) served outside by the pool by a really friendly waitress.

All in all, a lovely little hotel whose staff are a real asset. If we go back to the area, which we hope to do one day, I would definitely return here.

Room Tip: We had a look at all the rooms and none of them are duds! Our favourite was the Sultan Suite
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  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Barry284
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dimitri_Vasiliev, Управляющий at Eski Masal Hotel, responded to this review, June 28, 2016
Dear Barry284,
We are so glad that you and your family had such an enjoyable holiday here with us, and that you were willing to share your experience here with the World. We are always waiting for your return to Eski Masal (Puding Suite).
Best Regards,
Administration
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Eski Masal Hotel

Property: Eski Masal Hotel
Address: Barbaros Mah. Mescit Sok. No. 25/1, Antalya 07100, Turkey (Formerly Puding Suit)
Location: Turkey > Turkish Mediterranean Coast > Antalya Province > Antalya
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Room Service Suites Swimming Pool Airport Transportation
Hotel Style:
#16 Business Hotel in Antalya
#16 Romantic Hotel in Antalya
#18 Family Hotel in Antalya
#49 Luxury Hotel in Antalya
Price Range (Based on Average Rates): $
Hotel Class:4 star — Eski Masal Hotel 4*
Number of rooms: 6
Official Description (provided by the hotel):
Set around a secluded courtyard with swimming pool in Antalya’s historic Kaleiçi neighborhood, Puding Suite Hotel offers suites with unique Ottoman décor and spa baths. Clock Tower Square is 200 meters away.The suites’ interior design creatively combines travertine, marble and wood. Each has plenty of seating and comes with satellite flat-screen TV, minibar and free Wi-Fi. Besides a spa bath, the lavish marble bathroom includes a hairdryer.Lunch and dinner are served at Patio Restaurant, which is located in Puding Suite Hotel, and offers a variety of Mediterranean and international food, made with organic products. It is served in the dining room with fireplace or on the charming courtyard.Hotel Puding Suite is just a 5-minute walk from Antalya’s seafront and marina. Konyaaltı Beach is 6 kms away and Antalya Airport is 20 kms (30 minutes by car). Free parking is available at the hotel.Important information : Please note that children below 11 years old can not accommodate at the hotel. ... more   less 
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Also Known As:
Puding Hotel Antalya
Puding Suite Antalya
Puding Suite Hotel Antalya

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