I arrived to the hotel at 2 PM which is the check in time as the hotel policy.
but when I made the check in with the guy called "Yusfin" he told me my room as my request with my reservation by email "Anatolian superior room" with pool facing is not ready ,so he offer to me to get lunch
from the main restaurant which including with my booking ((all meal including)) until the room ready so I accept that. after one hour I come back and try to find them for more than 20 minutes !! then when i found him he told me my room still need time to be ready !! I ask him when it be ready ?? he said I can not give you time !!! but it will be soon! I stayed for half hour with my family waiting him , then i go back to him at 4 clock to ask him , he told me the room need 40 minutes to be ready because the people who stayed the last night made late check out at 3:30 !!! i told him why you didn't told me the are people in my room and how the hotel give him late cheak out while it booking !!
So I ask him to give other room until my room is ready, he told me he can't do that !! and offer to me cabin if I want change my clothes !! at this time I ask him to bring his manger , after that she come and I explain my situation for her , she understand and with some touch with a computer she told there is other room ready for me !!
at 5 clock I made check in !! when i went to my room I think all my trouble was finch but I found the tv
wasn't working and the shower also broken!! so i called housekeeping and the send to me guy and he fix it so officially I got my room at 6:00 PM !! room after that I can say it's luxury and perfect and the
hotel also , I stayed for 3 nights from 24 Sep .
food was great in main buffet with too much choice.
Pool was great.
Staff was friendly except that guy how made to me the check in.
The night show was great and professional.
there is no too much activity for kids just the small kids club and small play ground behind the club
Cinema was closed !
finally I don't think so Mardan Palace will be my choice in future.
- Official Description (provided by the hotel):
- On the verdant, green shores of Antalya, beautifully positioned to overlook Turkey's Mediterranean coast, a palatial hotel was built in the spirit of the grand Ottoman Sultans. Crafted for the contemporary international elite, the luxurious Mardan Palace in Lara is a chic resort which redefines the standards of Turkish hospitality. Through its innovative design features, extensive facilities and unparalleled service, it's the new luxury playground for the jet set to explore. ... more less
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- Also Known As:
- Mardan Palace Hotel Antalya
- Mardan Palace Antalya