Stayed here for a week in late May in the Anatolian wing. Had a lovely spacious superior room. Very comfortable bed, well appointed with great detailing by the specifier [if it wasn't crystal, marble, upholstered or mirrored it was gold plated].
The developer has spared no expense on the design and fabric of the building and the lavishness of its appointments. The a la carte restaurants are superb, especially the sea food one which is simply stunning and well worth spending time in in the evenings , the Bospherus buffet restaurant can be a bit of a bun fight. That's not a reflection on the buffet food which is far and away the most diverse and plentiful I've ever come across, and executed with the care and flare of any a la carte restaurant, but rather the sheer volume of guests dining there and sometimes inconsistant service.
The whole estate is beautifully maintained, and strolling through the gardens to the amphitheatre for evening entertainment is exceedingly pleasant.
Although we preferred sunbathing by the enormous pool under a canopy, we were invited to take part in water activities and I'm sure younger and more active guests were well catered for by the tent bar and down on the beach.
We were a bit idle really - we could have used far more of the facilities than we did, and the club, bars, and general night time entertainment seemed to be under used by the clientelle generally. I don't know if families are generally in such evidence, but there seemed to be quite a few with young children there when we were - [no teenagers though]- not school holidays I guess.which might explain the low turnout in the evenings. We enjoyed the cosmopolitan nature of the clients, and it takes some skill to marry the requirements of such a diverse set of customers - from completely veiled ladies to girls sunbathing topless but they do try very hard.
The staff are gracious, and the reception and concierge staff speak good English as do the senior waiting staff. The less senior staff get by adequately with a little of lots of languages.
The only reason for the 41/2 not quite perfect score is because of 3 things. The first is probably beyond their contol and that's the poor view from the outward facing rooms. The second they should do something about and that's the inconsistancy of service. It didn't bother us in the least, but it was there... turndown done 3 out of the 7 nights?! Mini bar stocked irregularly?! Room number asked for three times on entry to the restaurant, but not on each occasion. drinks not always signed for [and not charged for]! No detailing of events and activities on offer [we had to ask at reception on day 3 for a print out as there was no advertising of facilities in our room or publicly] The amphitheatre evening show had a small poster by one of the Bospherous Restaurant entrances, but if you entered by any other door you missed it...
Come to think about it, if we couldn't easily discover what was on offer, maybe that's why the take up seemed so low from everyone else. Come on Mardan Palace Staff..get the details to the guest rooms daily!
We felt that a little more investment in staff recruitment and training to match the heavy investment in the fabric would be in order.
Last of all, we were staying full board, but there was no incentive to dine in one of the 8 lavish a la cate restaurants by way of an allowance against their bill, rather than dining in the Bospherous Buffet such as you get on cruise liners for example - if there had been a clearer system I'm sure both we, and others would have used them more.
- Official Description (provided by the hotel):
- On the verdant, green shores of Antalya, beautifully positioned to overlook Turkey's Mediterranean coast, a palatial hotel was built in the spirit of the grand Ottoman Sultans. Crafted for the contemporary international elite, the luxurious Mardan Palace in Lara is a chic resort which redefines the standards of Turkish hospitality. Through its innovative design features, extensive facilities and unparalleled service, it's the new luxury playground for the jet set to explore. ... more less
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- Also Known As:
- Mardan Palace Hotel Antalya
- Mardan Palace Antalya