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“Middle Eastern Opulence”
Review of Mardan Palace

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Mardan Palace
Ranked #29 of 228 Hotels in Antalya
Certificate of Excellence
Mumbai, Maharashtra, India
Level Contributor
37 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Middle Eastern Opulence”
Reviewed November 7, 2012 via mobile

On arrival was amazed to see the lobby itself n then was taken aback by the enormity of the pool n to sum up the surprise we were greeted by an Indian chef who made us some delicious Indian food.But after a while ( personal opinion) the grandeur gets to you and you feel lost.

Stayed November 2012, traveled with family
Helpful?
3 Thank sithlord666
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MardanPalaceAntalya, CRM at Mardan Palace, responded to this review, January 8, 2017
Dear sithlord666,

Thank you so much for taking the time to write a review about your recent stay at Mardan Palace.
We are glad that you enjoyed your stay and we are very happy to have earned your loyalty.
Your feedback has been a pleasure to read, the staff really does care about all guests and we are pleased that you felt this during your stay.
The feedback of our guests is vital for us so that we can see which points need more attention and where we can improve our self, so that all our guests can enjoy their holiday to the fullest.
We do hope to see you back again very soon.

With sunny regards from Antalya,
CRM Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (118)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Hebrew first
  • Hungarian first
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  • Turkish first
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English first
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed October 29, 2012 via mobile

I stayed at Mardan Palace for 4 nights with my family including my 3,5 year old daughter. From the entrance the decoration easily captures you and the atmosphere of the greatly decorated lobby makes you feel you made the right choice for your holiday! The staff are amazing, they are very helpful and polite just as much as you could expect, the rooms are superb, the wallpapers, chandeliers, bathrooms, elevators, corridors and every bit is with full of luxury!
The most important thing has been the activities scheduled for children, the team is very organized and they never let the kids get bored. I could easily leave my little girl in their safe guardiance and knew that she would enjoy every minute!! Especially I recommend this hotel for the families with young kids.
The food was perfect, nothing to complain at all. The children buffet was also adequate and offering good stuff everyday.
I will for sure book my holiday for summer2013 in Mardan again. Thanks a lot.

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Basakece
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MardanPalaceAntalya, CRM at Mardan Palace, responded to this review, January 7, 2017
Dear Basakece,

Thank you very much for such a positive and lengthy review dedicated to Mardan Palace.
We truly hope that this will be a very useful information for the guests who would like to experience our resort.
We are glad to hear that you felt yourself like a Sultan in our hotel!
We appreciate for taking the time to let us know about your experience and the wonderful service you received from our team.
We are delighted to have made this holiday a special and memorable occasion for you.
Thank you for choosing our resort and giving us the opportunity to make these special memories with you.
We are looking forward to having you with us again and ready to assist you at any time.

Kindest Regards,
CRM Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed October 25, 2012

After long searches we decided to spend our 4 days national holiday in this hotel. The design and the architectural structure is really like you are in a palace. Unfortunately, we were very dissapointed on some important facts in this famous hotel. First of all , the rooms are far away from hygeine and cleanliness. Everywhere in the room you can see lots of dust ( on furniture, shelves, table lamp, etc ) which gives an impression like in the last 3 months no one has touched them. It seems the only cleaning they make is to change the beddings. Another issue was the room service. In order to preare our baby's food, we asked a spoon from the room service. Even we called them 2 times, it took exactly half an hour to receive 1 pc of spoon! I think for such advertisements and ivestment, the service is not the way it shoul be. The management should take care of the service quality immediately!

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank Worldwidetravell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MardanPalaceAntalya, CRM at Mardan Palace, responded to this review, January 5, 2017
Dear Worldwidetravell,

The feedback of all our guests is very important for us and therefore we would like to thank you for sharing your personal experiences about your stay at Mardan Palace.
We sincerely regret to read that your expectations were not met .
We would like to inform you that we have shared your feedback with the relevant department Managers, so that they can overlook the services to detect where improvement is required.
The feedback of our guests is vital for us so that we can see which points need more attention and where we can improve our self, so that all our guests can enjoy their holiday to the fullest.
We sincerely hope that we may welcome you back to Mardan Palace Hotel.

Best Regards,
CRM Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
iran
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed October 1, 2012

It was a dream came true! It was all a luxury trip meant!
we had a one week stay at mardan palace and i really didnt want to leave. I have visited many luxury hotels worldwide but it was something else! the full board plus service was very good, we had breakfast, lunch and dinner at the main restaurant for free and non limited drinks during these times. we had a bowl of fruits and water everyday in our room and at the poolside there was water and turkish ayran (we call it doogh in persian).
the pool was fabulous! very large and relaxing.
one of the best things about this hotel was the spa, a very large, clean, excellent spa with many saunas, jacuzzi, indoor large pool, turkish bath, massage centers and hairdressing. very clean changing rooms. bathrobes and towels were available.
it was not a very crowded hotel and i liked that. may be the reason i thought that way was that the hotel was very large or may be it was the time of our trip. we went there the last week of september and the weather was great.
there are many beautiful things about the hotel and i dont want to tell you all because i want you to go there and experience it yourself.
its a must for every trip lover to go to mardan palace at least once!

Room Tip: we had a very quiet and comfortable room at the left side wing. 5th floor. and most of the rooms are...
See more room tips
  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank farinaz e
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MardanPalaceAntalya, CRM at Mardan Palace, responded to this review, January 7, 2017
Dear farinaz e,

It was indeed a pleasure reading your wonderful review and that you have enjoyed your stay with us.
Our hotel's priority is making our guests feel comfortable and same time to feel the luxury that they are seeking and hoping to see in each hotel.

Since our work makes our guests happy, it means that our purpose was achieved.
We are looking forward welcoming you back to our hotel during your next trip to Antalya.

Kindest Regards,
CRM Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
England
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed September 30, 2012

From the moment you arrive you know you have come to a luxurious and truly opulent hotel. The rooms were discreetly designed and very comfortable, with an enormous bathroom and fab power shower. The pool is enormous and beautifully designed. It was truly an experience to stay here. The staff were very professional, helpful and friendly. The main restaurant, Bosphorous where the excellent and extensive buffet Breakfast, Lunch and Dinner is served was busy, yet the waiters/Managers took time to chat and recognise guests and handle special requests. It is a little remote and may not suit those keen to use this as a base to explore the local area. The Concierge suggested a couple of trip options, but understandably they were with chauffeur driven cars to reflect the clientele. We took a bus to Antalya (about an hour away) at a ridiculously cheap fare, which was half the fun of the adventure. But there seemed little else to do and nothing in the local vicinity. But the hotel complex is such that it is great for relaxing in and, as such, a perfect place to retreat and unwind. It is so large that it is easy to still be discovering new areas in the first few days. Must do's include sundowners at the Beach Bar or on the Terrace off the lobby overlooking the pool and towards the Maiden Tower and a trip on the Gondola.... (and the open air spa looked lovely - although I did not try it). There is a light show every evening too which was quite enjoyable although a little more emphasis on the beauty of the fountains to music vs laser show might create more impact. I would certainly recommend it to those seeking a place in which to relax and still have top quality service in a truly fabulous hotel.

  • Stayed September 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Vanessa59England
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MardanPalaceAntalya, CRM at Mardan Palace, responded to this review, January 7, 2017
Dear Vanessa59England,

Thank you very much for such a positive and lengthy review dedicated to Mardan Palace.
We truly hope that this will be a very useful information for the guests who would like to experience our resort.
We appreciate for taking the time to let us know about your experience and the wonderful service you received from our team.
We are delighted to have made this holiday a special and memorable occasion for you.
Thank you for choosing our resort and giving us the opportunity to make these special memories with you.
We are looking forward to having you with us again and ready to assist you at any time.

Kindest Regards,
CRM Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi, India
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 14, 2012

With ratings blurred these days as to what a true 5 star hotel really is, stay at the Mardan Palace. This is a true 5 star hotel and the hotel & staff understand what luxury is and are used to serving guests who are used to the highest level of comfort.
From the moment the porters took our luggage at the front door we were treated like royal family. We were checked in and while they proceeded with our paperwork, we were led to a nice seating area in the lobby.

Our room was spectacular. Beautiful appointments all around. The overall room is large and has a very generous sitting area. You'll be very comfortable here.

The concierge service was the best we've experienced anywhere, everything was done efficiently and with grace. You know the staff is well trained when everything they do appears to the guests tone effortless.

City Tip - Our reservation for the town's most popular restaurant Seraser, in Antalya, was made by front desk personnel upon our request. We chose this restaurant due to great reviews on TA, and recommendations on Lonely Planet. Mindblowing food with outstanding service, amazing atmosphere, friendly and welcoming staff and fabulous decor. Can't wait to visit again...

The hardest part of our stay was leaving, that's always the sign of a great stay.

  • Stayed July 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Pch_1225
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MardanPalaceAntalya, CRM at Mardan Palace, responded to this review, January 7, 2017
Dear Pch_1225,

We would like to take this opportunity thanking you for your valued words of feedback and for recommending us to other Tripadvisor users. Furthermore it is always pleasant to get a proof that our staff, service and facilities are so highly appreciated by our guests.
This is a big honors for us to read that in your opinion Mardan palace is very luxury hotel.
Mardan Palace family is thrilled to see your detailed review and by now sending you the warmest regards.

All the best,
CRM Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
durban, south africa
Level Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed August 12, 2012

Mardan was one of the most opulent hotels iv stayed in. the food is outstanding. the buffet and variety is world class. the pool attendants r excellent. The rooms were spacious and comfortable. the entertainment every night is very good.

Room Tip: The anatolya wing is near most amenities
See more room tips
  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank southafrica_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MardanPalaceAntalya, CRM at Mardan Palace, responded to this review, January 7, 2017
Dear southafrica_11,

First of all we would like to thank you for taking your time to share your wonderful review about your perfect holiday on Tripadvisor.
We are grateful to hear that you enjoyed your stay with us and had a nice holiday.
In behalf of the entire Mardan Palace Team we would like to say thank you for your very nice comments.
Our biggest goal is to satisfy our guests and that is why feed backs are very important to improve our services and to offer a continuous quality standard.
We look forward to welcome you back at our hotel next summer, as it would be a pleasure for us to have you as our guests once again.

Best regards,
CRM Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mardan Palace

Property: Mardan Palace
Address: Kundu Koyu Oteller Mevkii, Antalya 07110, Turkey
Location: Turkey > Turkish Mediterranean Coast > Antalya Province > Antalya
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Top resorts Hotel in Antalya
#11 Business Hotel in Antalya
#17 Romantic Hotel in Antalya
#21 On the Beach Hotel in Antalya
#22 Spa Hotel in Antalya
#25 Family Hotel in Antalya
#28 Luxury Hotel in Antalya
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Mardan Palace 5*
Number of rooms: 560
Official Description (provided by the hotel):
On the verdant, green shores of Antalya, beautifully positioned to overlook Turkey's Mediterranean coast, a palatial hotel was built in the spirit of the grand Ottoman Sultans. Crafted for the contemporary international elite, the luxurious Mardan Palace in Lara is a chic resort which redefines the standards of Turkish hospitality. Through its innovative design features, extensive facilities and unparalleled service, it's the new luxury playground for the jet set to explore. ... more   less 
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Also Known As:
Mardan Palace Hotel Antalya
Mardan Palace Antalya

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