Arrived at lunch time, took a while to check in with our family, we needed 2 family rooms plus a double for my husband and myself.. We came with my son daughter in law and 3 young children also my sons friend and his wife and daughter and baby.
Reception informed us they had 2 family suites for our son and friend and we had no room until tomorrow, so we had to share my sons friend who we hardly new for the first night, very uncomfortable night spent with air conditioner dripping water on my head all night. We were moved next day.
The only other problems were food heated up or not hot enough, so 3 of us got very sick for 24 hours.
On the plus side, the staff are very helpful and hotel very clean, staff around the pool and lobby can't do enough for you.
On checkout day we asked for late check out but were refused, so had to go to customer relations and ask for their help, they tried and got us 2 more hours, as soon as that time arrived we had them knocking on our door, so we sat in reception for 4 hours!!!More
- Free Wifi
- Free Parking