With less than 24 hours to departure, we were appalled to hear from Thomas Cook that this hotel had overbooked itself and could no longer accommodate us. We were offered an "alternative" bed and breakfast hotel in the city with a 10-15 min walk to the beach which has no self catering facilities and we would not be allowed to take food and drinks to.
We should be on the plane now as I write this. After numerous calls from the customer relations team and a two hour wait in our local branch of Thomas Cook they have offered to allow us to "cancel free of charge". How generous of them. No apology has been made, nor has any compensation been offered and the money has not gone back into my account. We have had to change our currency back and have lost over £30 due to Thomas Cook's rates, our travel insurance is useless and our hotel paid for the last day to save waiting about with suitcases is also useless.
Well thank you very much Tuna Apartments because Thomas Cook say it is your error!
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- Also Known As:
- Tuna Apartments Hotel Alanya