Apart from the transfer being totally cocked up by sunsave.com and Med-Hotels leaving us stranded at the airport for 2hrs awaiting a replacement taxi (at 2.00am), the hotel had further treats in store. We were in a duplex which has an upper bedroom with a double bed. My eldest son and fiancee stayed there. 2 days in the staircase connecting to the upper room collapsed when my son came down it. He is fully grown but not overweight. The hotel eventually relocated us to a suite on the upper floor which was nice but it took 1.5 days out of our holiday WHICH WAS NOT NICE. Prior to that neither of the mini-bar fridges worked (even when key card inserted). It took 5 complaints (2 to the Hotel Director) before both fridges were replaced. The so called a la carte restaurant was another farce. We waited for ever for our main course and gave up on dessert. The waiter couldn't get the ordered bottle of wine opened (unbelievably) and we had to settle for glasses of house white.
The pictures of the resort were "airbrushed" as many of the depicted facilities were incomplete and looked as though they had been left like that for some time.
The return transfer was again a farce. The Taxi took us to the wrong terminal and with very little time to spare we had to take 2 taxis to the correct terminal to get checked in. All in all a bit of a nightmare.
For all this we haven't received any apology from either sunsave.com, Med-Hotels or the Hotel itself.
If you're still considering this for a holiday, GOOD LUCK, you're going to need it
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- Also Known As:
- Long Beach Resort Hotel And Spa
- Long Beach Hotel Alanya
- Long Beach Alanya