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“Good location, very clean, good service”

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Xperia Grand Bali Hotel
Ranked #71 of 372 Hotels in Alanya
Certificate of Excellence
Helsinki, Finland
Level 3 Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Good location, very clean, good service”
Reviewed May 8, 2013

We were at Grand Bali hotel in April 2013. Our room was on the 4th floor with large balcony facing the street and the castle. Service and food were very good and the room was clean. The hotel has been renovated lately.The street in front of hotel was quite noisy at nights and windows are not sound proof, so we didn´t sleep very good.
Location of Grand Bali is perfect if you want to go to the beach or shopping.

  • Stayed April 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Marjatta50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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116 reviews from our community

Traveler rating
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    3
See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • German first
  • Italian first
  • Norwegian first
  • Polish first
  • Russian first
  • Serbian first
  • Swedish first
  • Turkish first
  • Any
English first
Bodo, Norway
2 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed October 14, 2012

Went to alanya for the 3. time this fall. And we booked the Xperia Grand Bali hotel for two weeks in mid september. The hotel was described as a luxurious hotel with 4 stars, well it was not. The room was not only tinny but also dirty. the showers was never cleaned, the sheets were changed once in two weeks. there was lip gloss on the hair drier and on all of the hotel brochures. There was footprints on the wall after dirty feet. windows was filled with hand prints. it never got dusted or cleaned under the bed. The mini bar was not always filled and other times filled with open bottles. Some days we had to chase the cleaning lady for towels or for toalett paper. When we complaned, they sent up the person who knew now english, two see what we complaned at.. The good thing about the room was the balcony and the pillows on the bed.. internet.. sure in the bathroom, on the toilett. thin walls that made it posible to hear everything the rest of the hotel was doing. And yes i almost forgot about the cockroach that climbed up from the "kitchen bench" while I was cutting bread.. But on the positiv side, the waiters were friendly and good, and the food buffet was all good except the cockroach and there awful orange juice..Not a 4 star hotel..

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
9 Thank tinedenfine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nyon, Switzerland
Level 3 Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed September 16, 2012

This hotel is not a 4* hotel.The corridor is dark and the carpet really dirty.The room was quite clean but a lot of dirt under the bed and inside the cupboard. The hotel has a swimming pool so small. The food is ok not bad but not good. The hotel is not in front of the beach (is in the middle of appartment) but is near Cleopatra beach and near the castle (2mn by foot). There is a lot of shop store around and you can go to the port by foot too.

The best thing in the hotel is the staff. They are really friendly and helpful specially the waiters. All inclusive mean everything free, alcohol and drink also. During the night we don't hear the noise of club and bar so you can sleep well.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank 0ovavao0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cologne, Germany
Level 3 Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed September 1, 2012

very friendly and helpful staff,
luxury,spacious room with 5 star equipment,balcony
good and various food,nice service,
close to the beautiful beach and the old castle which is worth a recommendation to visit

  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank JNCello
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed July 9, 2012 via mobile

Value for money this hotel is hard to beat. Facilities are great, there is a medium sized pool with bar, and about a 8 person spa. There is great buffet food which changes daily, the drinks are free so long as its all local alcohol, which was no issue. Rooms are well sized, I stayed on the 5th floor with nice views, very clean.

Only gripe was we specifically asked for a double bed before booking and we got two singles. We had to push them together to make a double as the hotels front desk staff didn't seem to care.. Checking in also took about 20mins, too long for a hotel of this standard.

Most staff were very helpful, the bar staff, and Resturant staff are great and friendly. But there are two male staff members who were working the front desk when I stayed, who were very unpleasant to approach, they seemed to make up ridiculous prices for things and seemed disinterested to be working there.

Two days before leaving we requested to check out at 6pm, and was told that would be fine as there was no other bookings for that room. When it came to the day we went to confirm this and the same staff member was not there, and we were told that it was not possible, after pointless arguing, we were able to stay until 6pm if we agreed to write a good review on booking dot com. Very odd people working the reception, but given that issue, we still loved The Grand Bali and Alanya very much.

Please be firm with the front desk and everything else will be great.

  • Stayed June 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank DeSilva83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Helsinki, Finland
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed November 11, 2011

Everything was ok in this hotel; near beach, good food, clean room, good bathroom. Nothing special or extra. A lot of older german people. Only thing was not good, hotel personnel are using steel stairs and you can hear the noise of the footsteps from 7 in the morning if you have room in that corner.

  • Stayed November 2011, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jenna1111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Budapest, Hungary
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed September 30, 2011

We travelled with Kartago Tours from Hungary as a couple to Xperia Grand Bali. We stayed 1 week. When we arrived at 3 a.m. and checked-in, the receptionist told us (and onther couple) that the hotel is full, and there are no rooms for us. He told us to stay 2 nights in Xperia Saray Beach (3star instead of 4!) Hotel instead what we have booked. After 2nights we could move to Grand Bali. We asked for compensations for the 2 nights what we have spent in the 3star hotel (e.g. free sunbeds, massage etc.). When we were finally asking these things what they have promised to give us gratis, they were always quering them.
Although the hotel and room is very pretty and clean. Every day huge selection of food, lovely waiters/ses, but not speaking good english.
In summary the rest of the holiday made us forget about the beginning.

  • Stayed September 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank PurpleL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Xperia Grand Bali Hotel

Property: Xperia Grand Bali Hotel
Address: Saray Mahallesi Damlatas Caddesi | Kleopatra Beach, Alanya 07400, Turkey
Location: Turkey > Turkish Mediterranean Coast > Antalya Province > Alanya
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free Parking Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #71 of 372 Hotels in Alanya
Price Range (Based on Average Rates): $
Hotel Class:4 star — Xperia Grand Bali Hotel 4*
Number of rooms: 96
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