The hotel is approximately 2 hours from Antalya hotel, we travelled at night but if you are travelling to the hotel in the afternoon you should factor in about 3 hours because of traffic. I should have done my research before to know this was far and wouldn't have probably opted otherwise. It's really difficult with children under 5 and I had three. But we organised a private transfer which was a mini bus and it was extremely comfortable, definitely worth it.
The hotel is not as grande as the other hotels you pass by on the way, one particular one I'll be researching for next time is Haydar Pasa hotel.....it looked like a palace.....
So, the main entrance is beautiful, I can't fault it. Exactly the way the pictures show it. Gorgeous, luxury seats, good up lighting.....very cosy and atmospheric. The staff at reception were polite and said we could even have a late breakfast but we were knackered so didn't try it.
Our room was located on the second floor, conveniently near the stairs. The standard room is lovely, clean, modern and the mini bar is free, which was filled with water, sparkling water and a few other drinks complimentary to us which was really nice of them. You also get two fresh bottles of water left daily in your room. This is a lovely gesture. It is however very small for a family of five (2 adults...The hotel is approximately 2 hours from Antalya hotel, we travelled at night but if you are travelling to the hotel in the afternoon you should factor in about 3 hours because of traffic. I should have done my research before to know this was far and wouldn't have probably opted otherwise. It's really difficult with children under 5 and I had three. But we organised a private transfer which was a mini bus and it was extremely comfortable, definitely worth it.
The hotel is not as grande as the other hotels you pass by on the way, one particular one I'll be researching for next time is Haydar Pasa hotel.....it looked like a palace.....
So, the main entrance is beautiful, I can't fault it. Exactly the way the pictures show it. Gorgeous, luxury seats, good up lighting.....very cosy and atmospheric. The staff at reception were polite and said we could even have a late breakfast but we were knackered so didn't try it.
Our room was located on the second floor, conveniently near the stairs. The standard room is lovely, clean, modern and the mini bar is free, which was filled with water, sparkling water and a few other drinks complimentary to us which was really nice of them. You also get two fresh bottles of water left daily in your room. This is a lovely gesture. It is however very small for a family of five (2 adults and three children). I would therefore advise you to go for a family room, which they wanted another £20 euros per day......so not worth it! The rooms are regularly cleaned but the bed covers are awful! So rough and definitely need a change in terms of comfort. The beds, pillows however are so comfortable. The website doesn't do the rooms justice, the decor of the room and bathroom is very modern and clean.
You get towels and a shampoo dispenser but unlike other hotels they don't provide desperate shampoos and conditioners, soap, body wash......which is a little disappointing for a 5 star hotel. You do get beach towels which is nice, but they don't advertise this and so we ended packing our own ones.
Breakfast is okay, I've had better, but you do get freshly cooked eggs by a chef and the usual stuff, freshly cooked pancakes, watermelon, I just feel it lacked some things like hot chocolate, nice juices, better variety of fruit. Freshly squeezed orange juice costs an additional 1 euro per glass.
Lunch is split into two varieties. You have the right pool side bar which serves burgers, chips, pasta and pizza from 12-4. After 4pm you have fresh cakes and you ice cream served every other day, chocolate, vanilla, strawberry and cherry....really nice. The main restaurant serves lunch between 12-2 and is different every day, serving hot food, freshly prepared grilled fish, rice, chicken, salads, desserts and fruit.
Dinner is pretty much the same, a fairly good amount of choice, depending on some nights you'll have a doner machine etc. The only thing that disappointed me is the fact that you have to cue to get your own drink from the bar, except for water and apple juice which you can get from. Drinks dispenser.
They have a auditorium so theres entertainment every night, except Sundays as that's their day off. On a Tuesday night we had an AMAZING Ghanaian dance performance. It blew me away, the acrobats, the energy they gave off was just incredible. They really entertained the crowd.
Wednesday night was Turkish night, that was good also. Traditional dancing show, and a spread of Turkish food. We had a diner machine, freshly grilled fish, traditional women sitting in the floor making Gözleme (a flat bread pastry filled with mince meat or cheese). They then topped the evening off with a huge specially baked Alaska walked in by the top chefs. The kids loved the show, all loud with fireworks.
You have three pools. The main pool is a good size and there are plenty of beds to go round, however we ensured we woke up early to put our towels down to avoid disappointment. You then have the baby pool which has slides and splashing water, which at times can be a little too strong, and the water is cold. You then have the pool with three slides. These slides are unsupervised, but apart from the few annoying kids climbing up them, everyone is pretty safe and orderly about using them. It can get a little annoying having people swim in them with their massive floats as this isn't the pool for that! Entertainment at the pool is ok, there's really good music but entertainment is limited and that's because there's only two members of the animation team. They play pool volleyball and maybe the occasional pool gymnastics but not enough!
The beach..... is horrible. My kids were really looking forward to building sand castles but were really disappointed. It's got nothing to do with the hotel, it's just that the beach has got lots of pebbles and full of rocks. The hotel has a dedicated private section which is great and there is a bar there which is fantastic, even a hot stove where women cook hot pastries, the beach itself just sets it back. I was advised that a 20 min car journey will take you to a wonderful sandy beach where it's so big you can walk for hours. If you have time go to North Cyprus, Famagusta for the most amazing beaches. Sandy and clean all over. It's a 45 min plane journey if you wanted to do a couple of days at a different island.
Food in general is good, there's the same chips, salad, pasta, fruit and desserts everyday but there is always a different selection of food which is nice. Tables can get filled really quickly, so if you have kids and want to sit inside with air conditioning it is advised to get there 6:50 sharp. It's literally a stampede when the three different entrances open. Waiters are decent enough but they don't clean tables ready for the next guest which makes it really horrible. Cutlery isn't always placed out, it's just left in the middle of the table. And you have to get your own drinks, a five star hotel should at least have a bottle of water and glasses ready on the table for convenience.These things are just general etiquette you would expect at any restaurant let alone a five star hotel.
Mini club for kids is good but with one person looking after the whole thing, you can't really expect much. A young girl called Aya is lovely, wonderful with the kids. Mini club is open daily 10-12 and then 2:30 to 5. They can play there freely, do face paint, colouring, painting, watch cartoons and play with balls but extra t.shirt and glitter frame designing is at an additional cost of about 5 euros. Every day except Sundays mini club dancing in the evening starts at 8pm for half and hour at the auditorium before the adult entertainment starts. It's good fun performing in front of parents, singing songs with Aya.
The animation team is good but limited. The two main boys are lovely and so is the boss in charge. However, I
Overall the hotel in my eyes is a 4 star, there's areas of obvious etiquette they lack. This hotel is definitely catered for the Russians and Polish guests. Majority of the time music choices and animation language to host things in is in their languages, even when you step outside the hotel. I didn't feel like I was in Turkey but more like Poland.
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