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“Best Holiday in a long time”

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Diamond Hill Resort & Spa
Ranked #21 of 372 Hotels in Alanya
Durham, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Best Holiday in a long time”
Reviewed May 10, 2014

Just returned from the Diamond Hotel, found it much better than the previous reviews, we were on the 9th floor and did not find the lift situation a problem, yes, at busy times we had to wait a little while, but as there are 3 lifts on every floor did not find it a problem. staff were excellent anything requested was provided, rooms were cleaned to a high standard, if it was the maids day off and the items were not given, a quick call resulted in the missing items. If you did not like the local food, there was always plenty of choices available to meet our need. It is true that the journey was a pain and not handled well, but this is not the hotels fault, complaints have been made and our return journey was more comfortable. The star is the Guest Relations manager, he can sort out anything, he is Cenap Arkun and sits in the lobby.If you have a complaint see him, do not wait until you come home.

  • Stayed April 2014, traveled with family
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Helpful?
3 Thank wendys305
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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746 reviews from our community

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Traveler tips help you choose the right room.   Room tips (176)
Date | Rating
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  • Danish first
  • Dutch first
  • English first
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English first
Stockport, United Kingdom
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed May 10, 2014

Booked through Broadway Travel (stay away). Hotel rooms are excellent standard, clean, comfortable and all your needs met. The food was bland and repetitive. The bars shut at 11.30 pm and after that there is nothing to do in the hotel apart from bed. The animation team worked hard to keep children happy. There was a few bits on in the evening, quizzes and karaoke. The hotel advertises as "ultimate all inclusive". This is untrue as if you want named spirits(which we were promised at booking) you have too pay 8 euros per drink. Some of the waiters were in need of deodorant. Bar staff were excellent. The hotel had a vast amount of Russians who spoilt the atmosphere by being rude, drunk and loud. They had no manners in the dining hall and could not eat with a knife and fork opting for a spoon. Wifi was good. The hotel is in a built up housing estate next to a mosque which called for prayers 4-5times a day and this is very loud but what do you expect in a Muslim country. Did go up to the town which was only 2 lira on the bus. That was an experience be prepared to be hasseled and to haggle prices. The town catered for all. Would we go back "NO". If the hotel catered for the English maybe. But not everyone likes chips for breakfast. !! And don't book through Broadway as they rip you off on transfers and lie about premium drinks. A2B are crap and don't know where they are going!! We paid for a private transfer as this was sold to us by cutting down travel time and not stopping at various hotels. We go told there was no such transfers and got on the bus like everyone else.

Room Tip: Book above the 4th floor! 7th floor had excellent views
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  • Stayed May 2014, traveled with family
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Helpful?
3 Thank Jane B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heckmondwike, United Kingdom
1 review
Reviewed May 10, 2014

One of the best holidays we have had, the facilities were excellent and the staff friendly and helpful. Met lots of really nice guests in the resort, special mention goes to the Animation team who were all extremely friendly and helpful, and always had smiles on their faces and made every effort to entertain the guests. No complaints at all about the resort, would definitely return to the resort again if Broadway travel were to contract a professional transfer company instead of the farcical and totally unprofessional outfit going under the name of A2B, 6hrs 30 mins from airport to resort is ridiculous.

Room Tip: Ask for a room with a seaview.
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  • Stayed May 2014, traveled as a couple
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Helpful?
Thank Bobnab
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chesterfield
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed May 9, 2014

Just returned from Diamond Hill hotel. It was lovely. We had not paid top price for this hotel so for £329 all inclusive including upgrades and sea view and transfers it was excellent.
Try the beach bar for lunch, their flatbreads are to die for.
Try Albert for booking excursions he is located just before the tunnel on to the beach. He is a lovely character.

Room Tip: The higher the floor the better the view.
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  • Stayed May 2014, traveled as a couple
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Helpful?
Thank deanne1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Norwich, United Kingdom
Level Contributor
260 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 130 helpful votes
Reviewed May 8, 2014

Just returned from this hotel, which we enjoyed, but the experience could have been made so much better with a few alterations We booked all inclusive with broadway travel at a very competitive price, but be aware that the transfers are not 1 hour 40 mins as we were told at time of booking, in fact 3 hours 30 mins, these were provided by A 2 B and nearly everybody that used there services at this hotel had, had some problems. Staff work very hard and long hours , but could really do with some training in customer service, uniform cleanliness and training on how to make cocktails, which we gave up on as it was just impossible to get a good cocktail. Rooms were clean. Easy to get a bus into Alanya. Overall a good holiday.

Room Tip: A lot of the rooms have seaviews and small balconies, but rooms nearest to the mosque get woken up a...
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  • Stayed April 2014, traveled as a couple
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Helpful?
1 Thank SUZANNE T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
West Bromwich, United Kingdom
Level Contributor
40 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed May 8, 2014

Flew back on Tuesday morning after spending a week here. Check in was ok, our room was on the 7th floor with a good view of the sea and despite previous reports the wi-fi reception was good. Room cleaned everyday and towels replaced everyday.
There are 4 lifts of which 3 are used by 80% of the guests, however the fourth lift which is on the left of the hotel entrance is rarely used. Lifts are always busy during, breakfast, lunch and dinner and it does not help when guests press all the buttons on the 3 lifts in the centre of the hotel.
Breakfast, lunch and dinner does have a variety of selections, looks repetitive but who is going to eat every dish every day! Never got the need to try the late night snacks.
All the staff work very hard and imo very long hours and are a great credit to the hotel.
Alanya town centre is only 4 km away, only 2 tukish lira by bus (1 or 101), get ready to haggle if you do visit the fake designer garments/bag stores.
For those who want to go on the excursions, avoid the castle and Dim caves trip especially if you have very young children or are the elderly as you will be going up and down steep slippery steps.
Lastly we had booked A2B transfers, it took us just over 2 hours getting to the hotel but on the return journey we lost over an hour as the driver did not know his way to the last pickup point, just over 3 hours to the airport and we just got there in the nick of time to catch the flight!

Room Tip: 4th floor or above, 7th floor was great as we had a great view of the sea
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  • Stayed May 2014, traveled as a couple
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Helpful?
Thank Chilliboy16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wallasey
Level Contributor
55 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed May 7, 2014

We have just returned from Diamond Hill resort and had a fantastic time at this hotel. It is certainly 5 star by Turkish standards First I would like to compliment the reception staff who went out their way to help and resolve any problems The guest relation guy Cenap was an absolute star at getting you information re pick ups and daily greeted you to make sure you had no problems and were enjoying your stay at Diamond Hill

The animation team worked their socks off to make sure everyone old and young alike had a great time.

The room facilities are a high standard and quality minor disappointment was that we needed to chase up reception for bath towels on 2 occasions but they were provided within minutes of a phone call

The standard of food is very good ok it is repetitive chicken fish beef salads but think about isn't every hotel more or less the same Sit on the outside terrace with Ali as your waiter a little tip 10 lira will go along way nothing was too much for him He always had a smile for you and had your table cleared as you went along without being intrusive or over bearing The a la carte restaurant is a must to try some Turkish food I was wary but furtherly enjoyed it

Minor disappointment is the lobby bar gets busy after dinner between 8 and 9.30 expect long waits as they do not have enough barmen at this time and everyone seems to want cocktails The view from reception overlooking the waste ground detracts from the hotel but I understand that the land owner refuses to sell the land to the hotel

On the whole we had an excellent time at the Diamond Hill resort

One thing if you book a package the transfer with A2B is a nightmare hanging around Antalya airport dropping off and picking up at various hotels took 3 to 4 hours going and coming back also the airport is 90 miles from Diamond Hill cheaper to book privately with Albert at the beach for 70 euros whether it be 2 people or 6

If you miss your English grub then try Big Bens Bar on the way to town or 22TL in a taxi from the hotel

Room Tip: Request a sea facing room 5th floor or above
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  • Stayed April 2014, traveled as a couple
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank William H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Diamond Hill Resort & Spa

Property: Diamond Hill Resort & Spa
Address: Merkez Mah. No: 11 | Tosmur, Alanya 07450, Turkey
Location: Turkey > Turkish Mediterranean Coast > Antalya Province > Alanya
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access
Hotel Style:
Ranked #21 of 372 Hotels in Alanya
Price Range (Based on Average Rates): $
Hotel Class:5 star — Diamond Hill Resort & Spa 5*
Number of rooms: 298
Official Description (provided by the hotel):
Diamond Hill Resort established in the Tosmur District of Alanya will assure you a fascinating holiday . Diamond Hill Resort is 125 km from Antalya Airport and 35 km from Gazipasa Airport . By car our hotel is only 10 minutes from the harbour area and city centre of Alanya , which is well-known for its colorful nightlife and shopping facilities . For all those who prefer the tranquility and the nature , the transportation to the Dim Creek Region and its surroundings takes just 15 minutes . Our private beach is easily accessible via an underpass . Restful Leisure , Entertainment and Romance Located in Alanya which is one of the most attractive blue coves of Mediterranean shores , Diamond Hill Resort will provide you an unforgettable holiday . ... more   less 
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