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“Very nice, elegant hotel, wonderful staff , rich all-inlusive programme”
Review of Monart City Hotel

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Monart City Hotel
Ranked #33 of 373 Hotels in Alanya
Certificate of Excellence
Reviewed November 6, 2012

I spent a week in the hotel in April. The hotel had just undergone a total renovation n and it was just opened, so everything was brand new, clean, tasteful, and makes impressions of a very good quality.

The design, both inside and outside was elegant and suitable for a good quality hotel. The hotel consists of two huge buildings with two swimming pool areas (one included the waterslide for kids). The hotel is located by the nice beach promenade, with a smashing view on the beach which is across the street.

My single room was specious with a kingsize bed,and a side bed, and enough storing space for luggage and clothes. The room was nicely furbished with brown. beige and torquise furniture and accesories. It had a balcony and the seaview.

The food in the restaurant was very tasty and abundant, with lots of local specialities. The cofectionary was equisite, as well as the coffee in the hotel patiseria (with was included in the all-inclusive programme)

The staff was very friendly, smiling and always helpful, doing their best to make our stay as confortable as possible.

Thank you to the Managment and Staff for this very enjoyable stay !

  • Stayed: April 2012, traveled on business
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    • Location
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11  Thank monika c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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136 - 142 of 299 reviews

Reviewed September 2, 2012

Firstly the Cat pictured with this comment was found by us. We are hoping that someone will see it and let us know if it is ok?
Four white paws make it very distinctive.

Please let us know if you see it around the hotel. Thank you.

This is a true account. We enjoyed ourselves immensely while being there, we would enjoy ourselves anywhere together.

On arrival:
========
We arrived late at the Monart City Hotel Alanya at 2.00 am in the morning with other travelers. We waited for some time after others were seen to their rooms. We finally had to ask if we even had a room! We saw that we were booked in, but the young boy at the desk didn't really have a clue at all about what to do. Eventually we were taken to the second building via stairs and elevator to a room facing other hotels.

Room with a view:
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In may of 2012, we had written several times asking for a Sea View. The Monart only replied once confirming our booking, then a second some weeks later saying we had to pay extra for a Sea View. We did write back asking who and how to pay. NO ONE REPLIED. Needless to say, we didn't get our Sea View room.
The next morning we asked if we could have that Sea View Room. We were told NO quite rudely. "You didn't even have a Sea View Room booked", we were told. How ignorant the desk Manager (Ayca) was, is a bitter pill to swallow and ruined our stay completely.
In fact we didn't ask many questions from the Front desk after that. It was pointless, she acted as if she hated us being there.

The room was as usual seemingly clean at first. Later we were to find out that cleaning staff rarely did their jobs correctly. We left some paper and plastic bottles behind the door, since there was no rubbish bin in the room and the very small one in the bathroom was broken. It took over 6 days for these to be found and removed. The toilet despite having a glossy sticker on it saying it had been chemically cleaned, was in fact not touched.

Beds are not changed regularly, in fact, only twice during our stay there. We were given only 2 small shampoos, 2 small gel showers and 3 small soaps at the beginning of our stay (for 14 days). Just before leaving, we were given 1 shampoo and 1 shower gel.

*** Our sweeteners and one wrist bracelet, and a pair of underwear went missing.
We asked for a second key to our room. We were told simply. "NO" Thank you again Ayca. This meant that our room was constantly hot and humid, the Fridge of course was also pointless.

The Hotel:
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The Hotel is quite nice actually. Nicely laid out, with various views, and two nice pools. Staff are pleasant enough, excepting the front desk issues. A manager walks around the place checking on things, but obviously wears strange glasses. There is a film of dirt around the Monart in places, even if you see apparently industrious floor cleaners. Bar staff are friendly, especially with the young girls where numbers are exchanged. While at the bar one night, I overheard a loud large man telling one barman that he could get him two girls. Not quite the Ritz.

Overall. This Hotel is pretty good, but there is vast room for improvement. We would not go there again while under the care of the current desk manager whose attitude is something unholy.

The Pools:
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Apart from the brave many didn't use the main front pool until the Sun came around. We found out the pool was heated on the last day, but apparently only for sea lions. :-D

On the third day, we were entering the main pool and saw a milky film on top of the water, it was clearly dirty. We never did see anyone cleaning the pool, either at night or during the way. There was no usual device left in the pool to clean it either.
The smaller pool around the back, often used for Children. Was popular with families but also very cold. The bar there was always dirty, but the bar music much better than the 10 songs repeated every 40 minutes at the main pool.

Entertainment:
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They call it 'Animations' in Turkey. This confused us on arrival. The regular Thursday 'Gala night Band', "Shamen". are awful but were
popular. Quite odd really. A Belly dancer one night was the only animations that we saw there. We were out when the Folk band played.
This was the best so we heard.

Food:
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The main dining area has some of the best food we have eaten in a Hotel.

There is usually a huge choice of tasty and good looking food on offer. Sometimes however and towards the end of our second week, food was cold, even the chips. A good choice of salads and local flavors made for a good mix. Generally we were very pleased, and often ate far too much.
* The snack bar isn't a preferred place to eat.
We arrived at 9.32 pm to be told we could not eat in the Main restaurant. Very angry we tried the snack bar food. It was ok, sort of.
One morning before leaving for a trip at 3.45 am. We found 6 greasy and disgusting hamburgers on offer. Bread was stale. That taste remained for much of that day, horrible.

Location:
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Very nice views of the Castle and beyond. We were a little worried since we were not in the main center, but in the end loved the location. 20 minutes or so walk, or hop on the sardine packed bus #1 which arrives every 5 minutes to the center for 1.25 L per person.

The Sea:
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Lovely warm water. Warmer than the pools. Stones are a problem, but not a big one. Waves are nice and smooth, not as wild and huge on Cleopatra Beach last year. On the first day I kept feeling something on my ankles. A local man told me while we were swimming that there was small fish that sucked on your feet. At first I thought he was joking, but after a few visits realized he wasn't. He had told me that this started happening this year . Again no big deal, but be aware.

Trips:
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We for the local services this time. They are cheaper and people appear to use them in big numbers.
Be aware that if you only speak English that some trips DO NOT provide an English guide. Sales people will tell you anything to sell off a trip for commissions. Ask for proof of insurance, and always take your own with you just in case.

JEEP SAFARI & SAPADERE were fantastic. Wear something older. YOU WILL GET WET :-D
They do not use Jeeps either. They are all LandRovers, in pretty good shape for their years. We experienced one accident when one car rammed ours and broke a headlight going to Sapadere.
CANIBAL Boat ride is ok. But totally 100% catering for Russian speakers.
The music on board gets monotonous after a while, just thumping.

Summary: English

=======

Front desk manager Ayca is frankly very ignorant and nasty
Glass is allowed around and in the pool, this is dangerous
Cannot change foreign money despite signs saying they can
Wakeup call provided late
The Hotel is largely very dirty
Room cleaners do not do a good job, if at all
Cups and plates are not cleaned properly
Scum on pool surface
Not allowed a second room key
English knowledge is very bad
No information at all at the Front Desk
Shampoo and soap only provided at start and end of 14 day stay
Sometimes Cold Food in dinning room
Music by pool repetitive, only 10 songs repeated each day
Could not change our room, despite rooms being vacant.

Summary: Norwegian

Front desk manager Ayca er oppriktig veldig uvitende og stygg
Glass er tillatt rundt og i bassenget, dette er farlig
Kan ikke endre utenlandske penger til tross for skilt som sier de kan
Vekker gitt sent
Hotellet er i stor grad svært skitne
Rom rengjøringsmidler ikke gjør en god jobb, hvis i det hele tatt
Kopper og tallerkener er ikke ryddet skikkelig
Avskum på basseng overflaten
Ikke tillatt en andre plass nøkkel
Norsk kunnskap er svært dårlig
Ingen informasjon i det hele tatt i resepsjonen
Sjampo og såpe bare gitt på starten og slutten av 14 dagers opphold
Noen ganger Cold Food i spisesal
Musikk av bassenget repeterende, bare 10 sanger gjentas hver dag
Kunne ikke endre våre rom, til tross for rommene blir ledige

Summary German:

Manager an der Rezeption Ayca ist ehrlich gesagt sehr ignorant und böse
Glas ist um zugelassen und in den Pool, das ist gefährlich
Kann nicht ändern ausländisches Geld trotz Anzeichen sagen, sie können
Weckruf vorgesehen späten
Das Hotel ist vor allem sehr schmutzig
Reinigungskräfte nicht machen einen guten Job, wenn überhaupt,
Tassen und Teller werden nicht richtig gereinigt
Scum auf Wasseroberfläche
Nicht erlaubt einen zweiten Zimmerschlüssel
Englisch-Kenntnisse ist sehr schlecht
Überhaupt keine Informationen an der Rezeption
Shampoo und Seife nur am Anfang und Ende der 14-tägigen Aufenthalt vorgesehen
Manchmal Cold Food im Speisesaal
Musik am Pool repetitive, nur 10 Songs wiederholt jeden Tag
Nicht ändern konnte unser Zimmer, obwohl Zimmer ist leer.

Room Tip: If they say you have a sea view. Get it in writing.
  • Stayed: August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
6  Thank DemetraMontreal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 30, 2012

The service is excellent, all people working there are very nice, food is typical all inclusive stuff you'll find in any place around the world and the rooms are clean. Compared to other hotels of this standard I stayed in in other countries, the rooms in Monart are relatively small. But it could be that it is the case in Turkey in general. Also the restaurant is not very spacious too, if you're just a couple like we were, you'll have to share the table with other guests. When it comes to location it's quite central, it took us 20 minutes by foot to get to the city centre, it's a nice walk in the evening, or you may take a bus from just outside the hotel. On the whole, I would trully recommend this hotel for a hassle free holiday in Alanya. Last but not least, they offered one free meal in their ala carte restaurant to all guests when we were there.

  • Stayed: July 2012, traveled as a couple
    • Value
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4  Thank bonzoq
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 21, 2012

I didn't like this hotel at all.
The only positive thing is the food. Plenty of food, and everything is great!

But the people working there are not polite or nice, most of them are hitting on you.

The location is not good because the hotel is actually a former building so it is too hot all the time. You literally want to die on those chairs around the swimming pool (if you're sitting too long there).
The beach is public, and you have to cross the street to get there. With the driving of the Turkish people, you can get killed just by trying to get to the beach.

I don't recommend this hotel at all, but I do recommend visiting Alanya. It's a beautiful city with a lot of things to see.

  • Stayed: August 2012, traveled with family
    • Value
    • Location
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9  Thank Dzeny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 7, 2012

My partner and I were at this hotel for 2 weeks and the bar staff, waiting staff, reception,
cleaners and everyone gave us excellent service. They were all friendly, efficient and worked very hard. It made our holiday absolutely fabulous. I will be going to this hotel again in september with my sister and would highly recommend it to anyone else!!!!!!!

Room Tip: We had a very quiet room with a sea view.
  • Stayed: May 2012, traveled as a couple
    • Value
    • Location
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6  Thank Maralyn B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 3 days ago
Google Translation

  • Stayed: August 2017, traveled with family
    • Location
    • Rooms
    • Service
Thank gabis1492017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MonartCityHotel07, Genel Müdür at Monart City Hotel, responded to this reviewResponded yesterday

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Reviewed 3 days ago
Google Translation

Room Tip: Самые хорошие номера в главном корпусе
  • Stayed: September 2017, traveled with friends
    • Location
    • Cleanliness
    • Service
3  Thank Людмила Н
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MonartCityHotel07, Genel Müdür at Monart City Hotel, responded to this reviewResponded yesterday

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Monart City Hotel

Address: Cumhuriyet Mah. Keykubat Cad. No:155, Alanya 07400, Turkey (Formerly My Aytap Hotel)
Location: Turkey > Turkish Mediterranean Coast > Antalya Province > Alanya
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Swimming Pool
Hotel Style:
#10 Romantic Hotel in Alanya
#23 Spa Hotel in Alanya
#27 On the Beach Hotel in Alanya
#28 Luxury Hotel in Alanya
Price Range: $74 - $136 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Monart City Hotel 4*
Number of rooms: 199
Reservation Options:
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Also Known As:
Hotel My Aytap
My Aytap Alanya

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