I spent the last week at Kandelor Hotel, Alanya, Turkey, from 25th April 2014 and I have only excellent comments for my experience.
I arrived a day late due to travel complications, so the hotel staff had been advised by Teletext that my trip would no longer be taking place. They explained this to me but made me comfortable with a drink and dinner whilst they sorted out my booking for me. They came over to tell me that they had sorted everything out and that they were ready to show me through to the room.
What a pleasure to be treated in such a caring and professional manner. Thank you so very much to Karim at the Reception who took care of this with a reassuring smile and lots of supportive and comforting words. It turned out that all of the Reception staff were very capable and helpful throughout my stay.
Im pleased to say that all of the hotel staff were in fact helpful, courteous and very friendly. I was impressed at the fact that they spoke a number of languages and made a big effort to chat to all guests to make them feel at home and to check they were enjoying their holidays. This included the lovely lady who organised the hotel spa and relaxation services, as well as the kitchen, dining and bar staff. I must also comment on the staff in the hotel spa/ Hamam which has just been renovated and so was lovely and fresh and clean. Murat was excellent and gave the best massage.
The hotel is surrounded by the heart of the shopping area, so it was very easy to get everywhere including the clubs, restaurants, shops, banks, etc.
The sister hotel is situated on the beach which is approximately 5 to 10 minutes walk, depending on your agility levels. There is basically one block of buildings between the hotel and the beach. You get free tickets to use the sunbeds and parasols on the beach, so this is where I spent most of my holiday.
The food was good with a wide range of food selection, so I always found something that I enjoyed. In fact, from the what I could see, everyone else was enjoying their food too, and we even had guests from other hotels coming to join us at meal times because they had heard our food was great.
The bar staff were very friendly and quick to provide whatever it was that you felt like drinking. Fortunately this did not lead to any drunken behaviours and it was fun to be with the other guests who were all keen to have a good laugh and enjoy themselves.
We had Turkish dancers on two nights which was fun and many of the guests joined in with the dancing.
I had a twin room which was really spacious and comfortable with a nice bathroom which included a shower over the bath. I didnt really see the cleaning staff but they did keep the room tidy and made fun characters with towels on the beds.
I could carry on writing lots of great things about the hotel and its staff, but I really just wanted to say thank you to all at Kandelor. I will remember my lovely holiday and be grateful to you for making it such an enjoyable experience.
Alanya is a beautiful town in Turkey and the beaches are stunning.
I will definitely be going back to Alanya and to the Kandelor hotel if possible.
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