No way a 3 star, After spending 14 nights... they evacuated us from our room with 2 infants at 12:00 pm when our flight was at 02:35 am after midnight. even though we requested late checkout.
My view is they overbooked AS A RESULT OF GREED as many other people were complaining of waiting for room 4 hours or so.
the hotel manager said ''not my problem'' on many occasions e.g.,
1) The cleaner was using the same mop in the toilet as in the bathroom and later to find out same mop in everyone's rooms
2) She never brooms before mopping so you end up with hair and dirt lines in the corners of every room.
3) All inclusive even has a limit.. when they ran out of drinks 1 hour before 11 pm most nights
4) The waiters are made to be sociable when you arrive new but even then you see them roll their eyes when they know they have to do it every morning.
5) The cleaner acts like she doesn't know English speaking when ever you have a request but on occasions like ''hello, how r you?'' and little small talks with your child, she then knows how to speak English
6) the curtain holding rail fell off and was hanging off
7) the toilet shower leaks to the room.. even after all the complaining when they moved us to a different room .. all the same things still occurred.
Animation area has ... ZERO ANIMATION. Just music and its too loud!
no child play area, nothing for children and breakfast every morning the same bread, salad and boiled eggs
the coffee machine hardly ever has milk and if you ask they ... Roll their eyes and eventually deal with your request.
booked 14 nights they only said we are entitled to 13 nights of all inclusive meals.
- Official Description (provided by the hotel):
- Alanya100 meter from Begonvil BeachRooms with Twin Bed or French Bed2+1 Rooms with French BedShower / WCMini Bar and Safe-Deposit BoxSat Tv and Music BroadcastDirect Telephone Line Air-Conditioned Rooms Cooling / Heating With Balcony (Only Three Rooms without Balcony.)There are table and chairs on balcony.Standard Room Properties, in addition French Bed + Twin + Sitting Group andTwin Bed + Sitting Group. Sitting groups can also used as bed.Maximum 6 persons can stay in Family Suite Rooms.All of this rooms has a kitchen, bedroom and sitting group.All of the Family Suite Rooms has a LCD TV. ... more less
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