Having booked for Kleopatra Bavyera, upon arrival we were shown to a room in the sister Hotel Bebek. We were taken to a room on floor 4, room 604 and were surprised that we had been given a family room- 1 Double and 2 twin beds. What we required was a twin room. No balcony so felt trapped, not able to have quiet relaxing drink before going out. Fridge dirty on arrival. Dirt, long hairs (not ours, both males short hair and follicly challenged) under beds. TV catered for German and Scandinavian customers. Breakfast poor, cat's preferred it better. Have facility for omelettes/fried egg to order (charged extra) but "chef" more than often not there.Now the staff! Woman on reception needs personality transplant and lessons on how to deal with public. Never smilled, when asked to change money or get room key, she felt it an ordeal to do this. Never greeted with a "Good Morning" etc. Waiting staff not attentive, again preferred to concentrate on younger female guests, would often ignore attempts to get your attention! Very disappointed, would NOT recommend staying here again.
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- Also Known As:
- Kleopatra Bebek Hotel Alanya