Me and my family stayed there for 3 nights and couldn't wait to leave. Staff were so rude.
Everytime we dialed down for room service we were hung up on so had to go down to reception everytime to order.
Staff would bring water, tea and coffee over that you hadn't ordered and tell you it was free, then charge you for it.
All rooms have a leaflet in them stating in turkish and in english that the turkish bath is free for guests, so me and my family went and had a turkish bath one afternoon and all we had was the basic scrub, foam massage and sauna (which is a turkish bath with no extras) and then we were charged 75 lira each!!!!! As well, it was the most awful turkish bath ive ever had, the fat old man in there, i would say needs sacking right away, his hands were in your bikini bottoms groping your bum and trying to get his hands into your bikini top as well, i had to keep telling him to stop! After arguing with the manager the charge for the turkish bath finally got taken off our bill, but before this we were told that the leaflets saying it was free meant that it was only free if you went and had a look at the baths!!!
We also had money taken from the room when we went down for breakfast and had left a 'Do Not Disturb' sign on the door and on another occasion when we had a 'Do Not Disturb' sign on the door the staff came in when we was sleeping. When i heard the door unlock i nearly jumped out of my skin, because it was so hot i was only sleeping in my knickers and my husband was completely naked, luckily they heard me yell out in time and promptly exited our room, although in hindsight its a shame we didn't see who it was because thats was probably the staff that stole our money.
The staff do not look after guests at all, its like they purposely try and make your stay there horrific! I've never stayed in a hotel with as many stars as this one, and i never complain but as me and my family were in adana for my wedding we wanted to stay somewhere really lovely but give me a 2 star hotel anyday over this horrendous experience! NEVER AGAIN. It's put me off ever wanting to go back to Adana.
- Official Description (provided by the hotel):
- Relax in clean and comfortable accommodation and enjoy modern amenities, including free wireless internet access. Start the day with a tasty complimentary breakfast before exploring Adana or attending a meeting. Sürmeli Adana Hotel also serves a variety of Turkish and international gourmet cuisine, as well as Adana’s famous kebabs. ... more less
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- Also Known As:
- Surmeli Hotel Adana