Having stayed at this hotel last year we were expecting the same quality but sadly this was missing this year. The hotel is starting to show signs of needing a refurbishment and maybe fumigating. The food and drink are below the standard you would expect of a four star hotel, with the food in the second week being much worse.
The WiFi, which is advertised as being free and available in the reception area is an absolute joke, almost impossible to gain access at any time and to find out that they turn it of at 23.00 hours.
The bar area is very small for a hotel with a status of 4 stars, you would expect a much larger or even two bars to accommodate the number of guests. The only saving grace is the barman, he has a fantastic memory and is very efficient.
The pool area is also looking tired with tiles missing in the pool and loose tiles on the area around the pool. As for the sunbeds I would probably say most of them are in a poor condition or are broke.
The daytime entertainment can be loud at times but most people seem to enjoy it. The evening entertainment in my opinion is very disappointing.
The one redeeming feature of this hotel are the staff, they are hardworking, friendly and dedicated to their work but sadly they are being let down by the Riu Brand.
Just a note of concern are the delays you get at the airport?
- Official Description (provided by the hotel):
- * 3 Km from Port El Kantaoui* Located on the beach* Complimentary sun loungers and parasols on the beach* 4-storey building surrounded by a 24,000 garden* 14 km from the center of Sousse* 200 m from various shops* 23 km from Monastir airport ... more less
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- Also Known As:
- Riu Clubhotel Bellevue Park Hotel