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“Relaxing 10 days away”

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Royal Kenz Hotel Thalasso & Spa
Ranked #3 of 33 Hotels in Port El Kantaoui
Certificate of Excellence
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Relaxing 10 days away”
Reviewed June 22, 2014 via mobile

My boyfriend and I stayed between the 9th&19th booked about 6 weeks before and got a bargain so didn't really know what to expect, we weren't disappointed, great staff and service. Food was good plenty to choose from. We went on the Camel Caravan through Josef who sells his trips round the pool and on the beach. 70 diner for the 2 of us and we had a great morning. Also booked quad biking from the man round the pool (have forgotten his name!) that was so much fun and well worth the money 90 diner for the 2 of us we liked it so much we booked to go again!!

Men do have to wear trousers at dinner but I think it is a good thing, makes it feel more like a proper restaurant!!

The port is worth a trip but be prepared to be hassled by anyone and everyone!

All round had a lovely relaxing holiday for a great price, definately the nicest hotel in the area from what we could see, would return!!

Stayed June 2014, traveled as a couple
Helpful?
8 Thank Jolee88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
  • Location
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  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (370)
Date | Rating
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English first
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed June 22, 2014 via mobile

We have just come back from a one week stay here with our little boy who is 2. First of all, the welcome dance was amazing and totally unexpected. The staff at this hotel treated him like royalty! I believe it's the first year children have been allowed here so there were only a few others with toddlers that we saw during our stay. We were given a suite at the end of the hotel above the spa, which was lovely and quiet to enable us to get the little one off to sleep easy. There is a small hotel being built next door, but i never heard any work in a morning or at night. The rooms were spotless, even had fresh bottles of water and milk foc left in our fridge daily. The communal areas are spotlessly clean also. I am a fussy eater and always found plenty to eat, including chocolate cake! We spent a few days at the beach, which is a shortwalk down a private walkway, 5 minutes tops. This also had our own section with free sunbeds, a bar and sandwich area. All in all, the staff at this hotel go beyond what you expect which makes this place a truely exceptional place to stay. Thank you royal kenz for making our holiday :-)

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 35familyof3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brackley, United Kingdom
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed June 22, 2014

We have just arrived home from another holiday at the Royal Kenz. Staff as always are wonderful. It is now all inclusive and for us this does not work as we do not use the restaurant at lunchtime and do not drink but we see the attraction for others. Restaurant staff are fantastic Ezzeddine and Mohammed are so helpful and kind.Now we go in early to get a table ' on the flat' going into the buffet which is good for my disabled husband. We liked it when the table was allocated for your holiday stay and you knew where you sat each mealtime. It is good to see that men wear long trousers for the evening meal and a little effort is made for the evening. Everyone from the reception ( hello Mr Seifeddine ) and Moshen ( the money man ) and all the boys and girls on reception are so helpful. I cannot name a single member of staff who is not putting everything into serving the customers to there best ability. Borhane and all his staff in the snack bar are wonderful ( Hassen, Ahmed, Ibrahim and the fantstic Marwen are so helpful ). Porters and staff from the spa are also great. (Thank you Mohammed and Salah and Sami and Nejla). We are going back in November and hope that the hotel keep on these staff members as they keep the reputation going that the Royal Kenz is the place to go for the best staff in Tunisia. The maids are working hard and the rooms are first class ( Thank you Selma ) towels and bedding changed frequently. Salah put water and tea and coffe in the rooms before you run out. Great service. The pools and gardens are fantastic and entertainment is improved from previous visits. Plus points are that we know the wonderful staff and meet lots of people who are like us returning guests. Minus points are a bit picky, table allocation not now happening and the food is not as flavousome as it seem less ' frshly made ' and more bland. We also prefered the Indian restuarant when it was French. It was always a special occasion when Mr Zoubair looked after you. Indian not a patch on the French. Reps are fantastic and will help with any problems Najla and Adie are fun and know everthing. Trips are worth the money and a great way to see a bit of Tunisia. All that said another lovely break and a great holiday.

Room Tip: Treat all staff as you want to be treated and they will make your holiday special. It is a custom to...
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  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank 762IreneB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
63 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed June 20, 2014

A friend & myself stayed at hotel between 11th - 18th June. The hotel is wonderful, exceptionally clean & staff very helpful. Tipping is part of Tunisian culture so best option is 2 possibly tip as you go. Even hotel numbers face pool & sea, so are probably better rooms. Food choices are excellent & should keep even the fussiest eater happy. You will get hassled when outside the hotel, so be prepared to say no thank you & smile. Would advise all to go to Tunisia & use this hotel.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank SMN73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Falkirk, United Kingdom
Level Contributor
31 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed June 19, 2014 via mobile

Just returned from a week's holiday at the Royal Kenz. The hotel is lovely, one of the nicest in the resort. The public areas are kept spotless and the gardens and pool area are well laid out and maintained. The rooms are nothing special, though very clean and most have nice views. ( our mattress was a trifle hard, pillows lumpy).The staff are immaculately dressed and are very friendly and helpful. ( special thanks to our waiter Salah and to Hamed at the pool bar for his "special drinks"). The food is excellent at breakfast, though tends to be lacking in variety at times at lunch and dinner. The Indian a la carte was disappointing, though the Italian a la carte was lovely. A few niggles.... We arrived at the hotel at 10pm, and couldn't access our room safe till the following day, which meant carrying our valuables around. Surely for a hotel rated 5 star, they could include the safe in the holiday price. Also, the beach "towels", which are more like tablecloths, can only be changed four times a week. Not very practical if you are in and out of the pool. Whilst on the subject of sun beds, it's a while since we have stayed in a hotel where the fight for sun beds starts at sunrise. Despite signs saying not to reserve beds, people will insist on putting towels down before 6am, sometimes not returning to the beds till 11am. I know this is the fault of the guests, not the hotel directly, but it is annoying. Overall, a nice relaxing hotel, in beautiful grounds, probably more suitable for couples than families. Lots of guests obviously return each year, and we would certainly be happy to go back again.

Stayed June 2014, traveled as a couple
Helpful?
3 Thank Andrew T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Little Rock, Arkansas, United States
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed June 19, 2014

Me and my sister have just returned after our second visit to The Royal Kenz.

We arrived late at night, around midnight. Check in was quick and we went upto our room assisted by the porter. Room 114. The key card didn't work so the porter went back down. I heard voices coming from what was to be our room!!!!!!!!!!!!! Yes it was someone else's room, it's a good job we didn't disturb anything. Went back to reception and was allocated room 44 on the ground floor. The room was lovely, very clean and tidy and the maid did an excellent job. There was a kettle in the room. Every day a bottle of water was left in your fridge for you.

Meal times have now changed. You no longer get a set table for your stay and evening meal is 6.30 til 9pm. The waiters do save tables for people so even though it may be quiet when you go into the restaurant a lot of the tables will have drinks on them (especially the top of the restaurant.) We just went to the end of the restaurant and always got a table. The waiters there were wonderful. I must admit I preferred having a set table though. Also on the Tuesday (17th) the weather was not very good so at lunch time the restaurant was very busy. We sat just to the right when you went in. The waiter there had saved 8 tables. People were looking for tables and he sent them away saying it was busy up there. The supervisor (with the moustache) came and sat someone at his tables and he was not happy at all. A short while later it looked like 2 of the bosses came into the restaurant and were looking around. The waiter then got dirty plates and put them on the empty tables to make it look like people were sitting there!!!!!!!!!!!!!!!!!! So something needs to be done about that.

We went to the beach every day and that was as usual kept clean. Security was on the beach so you didn't get bothered by the sellers. They served paninis at the beach bar if you didn't fancy the walk back to the restaurant.

Will we go back again? When I get over the horrendous queues at the airport, yes we will book to go again.

Room Tip: We had room 44 which was on the ground floor. It was nice and quiet at night.
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  • Stayed June 2014, traveled with family
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
3 Thank Judith M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kent, United Kingdom
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed June 19, 2014

My girlfriend and I have just come back from 7 nights at the Royal Kenz. We didn't really have too much interaction with a lot of the staff, but when we did they were all very pleasant and helpful. The cleaners always say good morning or hello which us nice as well.

The food was great if you're a fussy eater as there are a lot of general foods such as pizza and ice cream. We didn't utilise much of the entertainment but when we did it was well worth it. Parasailing at 60 dinar for two people is a reasonable price and the views are amazing. I would recommend buying the CD after for a further 20 dinar as the pictures you get are excellent.

The beach is not too packed and was perfect for a spot of sunbathing, albeit we did unfortunately experience some rain. The hotel is close to several shops or shopping centres so you can pick up a souvenir or two.

On a final note, they play a couple of very upbeat and holiday feel good songs during the water aerobics which we both enjoyed. Also, the hotel room itself was very clean and well presented.

I would definitely recommend this hotel!

  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank PoshoChris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Royal Kenz Hotel Thalasso & Spa

Property: Royal Kenz Hotel Thalasso & Spa
Address: Jinene El Kantaoui, Port El Kantaoui 4089, Tunisia
Location: Tunisia > Sousse Governorate > Port El Kantaoui
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Luxury Hotel in Port El Kantaoui
#3 On the Beach Hotel in Port El Kantaoui
#3 Spa Hotel in Port El Kantaoui
#3 Family Hotel in Port El Kantaoui
#4 Romantic Hotel in Port El Kantaoui
Price Range (Based on Average Rates): $
Hotel Class:4 star — Royal Kenz Hotel Thalasso & Spa 4*
Number of rooms: 468
Official Description (provided by the hotel):
This hotel had an upgrade in 2014, so it's sporting a stylish new look. less than a ten-minute walk from a long ribbon of sand. Plus, a cab into Port EI Kantaoui takes less than five minutes. And if you want to explore a bit further out, the city of Sousse and its ancient medina are only a 15-minute drive. ... more   less 
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Also Known As:
Hotel Royal Kenz
Royal Kenz Hotel Tunisia
Royal Kenz Port El Kantaoui
Royal Kenz Tunisia

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