Firstly would highly recommend travelling on Christmas Day! No queues anywhere. Thomas Cook could do with improving their leg room, most cramped flight I have ever been on.
We had a smooth journey from the airport to the hotel, and it didn't take that long, about 35 mins.
Apparently this hotel is usually the first drop off and last pick up so that's good as well.
Impressive large reception area, all marble and nice comfy sofas and chairs. Free wi-fi all around reception and the bar, can't say we had any problems with it, we used a laptop and an iPad there without a problem.
They even helped us to find an electric socket to plug in to there, though this was behind the rep's desk and we did get a few enquiries about how to get to Sousse and what trips could be booked lol.
Some of the sockets in the room also seem to have an extra bit which prevents you actually plugging in, so if you have loads of gadgets that you need to be plugged in at the same time, better get an extension lead, we are going to buy one next holiday. But if you can get away with just charging overnight, it will be fine. And they don't have those cards on your room key to switch the electric on, so the electric stays on even when you are not in the room, so your fridge stays nice and cold.
The reception staff and porters were all polite, efficient and smartly dressed and provided a quick check-in and transfer to our room, which was huge, bigger than any we've ever stayed in I think. Massive bed, which was also comfy, extra pillows available and heating available as well as air con, all included. It appeared to be freshly painted, plain white, but with mustard coloured highlights! Not the best colour scheme but hey ho. Carpet seemed to be new as well.
Separate toilet with small wash basin off entrance hall, large wardrobes and lots of drawer space and a safe also in the entrance hall. Could have done with a few more hangers (there were 9) and would have asked for more if we were going to be there for longer.
The bathroom was on the other side of the room and like many people have said, the bath was huge! New shower curtain and toiletries provided, not over keen on the blue tiles but it would be a major undertaking to get all the bathrooms redone but it was clean with fresh towels every day so what's the problem? Cleaners work hard for very little money so please don't be a Scrooge and give them a tip. You won't miss a dinar a day and a little bonus at the end.
I found the best way to get in the bath was to sit on the edge and swing legs over, it was a bit high for me just to climb in, and the same getting out, but recommend putting a towel on the edge of the bath so you don't slip.
Took ages to fill as well, but lovely to wallow in!
Wasn't that impressed with the view from our room, looked onto the gardens which were lovely but because of the location of our room, we had a lovely view of the roof of the shop! Not a deal breaker however as didn't spend that much time on the balcony. There were a couple of weddings on during our stay and so it was a tad noisy a couple of nights but it didn't really bother us.
Indoor swimming pool nice, jacuzzi didn't work all the way round but it was never very busy in there so perhaps that is something they can fix in the future. Was nice to have an indoor pool as rather too cold to use the outdoor one in December.
We both found the food to be very good, there was always something which we liked, and you could help yourself to as much as you liked. Some nutter put cheese on the bread and sent it through the toaster, so of course all the bread after that stuck to the back of the toaster! Why do some people leave their brains at home, or maybe they just don't have any.
The breakfast egg chef really nice and did fresh omelettes or fried eggs and pancake chef at night the same, loved the orange sauce with mango ice cream on my pancakes!
Really tasty desserts as well, not good for those watching their weight, too hard to resist. We took the opportunity to exchange our evening meal one night for the set menu at Caruso's restaurant in Sousse. Wish we hadn't bothered to be honest. Was rather disappointing, with a tuna salad for starter ( mostly salad), a chicken dish which was passable and an apple and pear for dessert. It was cold in the restaurant and totally lacking in atmosphere.
Never been half board before but would deffo do it there again, well worth the money. Drinks weren't too dear, but if you are tightfisted, there is a shop across the road that sells everything you could need, also a phone there where you can phone UK for 1 dinar for a good conversation.
Thanks to Mohammed who was our waiter, nice, polite and efficient and also Ali the bar man in the evenings who I also found very pleasant. Didn't really get to know the daytime bar man but I think my hubby did as he would go down for coffee while I was still asleep!
We met some great people, had a good relaxing break but wish it had been a bit warmer. The hotel staff put on a fab New Year's Eve party in the wedding villa which was shared by hotel guests and locals, all enjoying themselves together, a 10 out of 10 for that, it was excellent.
This is quite long enough now but just to say that if you're looking for a quiet relaxing hotel with no screaming kids, good food, that's clean and comfortable, then you could do a lot worse than the Caruso Palace. We will return there at some point, maybe even this year.
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- Also Known As:
- Hotel Hana Palace
- El Hana Palace Hotel
- Hana Palace Port El Kantaoui
- El Hana Palace Tunisia