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“Wonderful”

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Iberostar Diar El Andalous
Ranked #2 of 33 Hotels in Port El Kantaoui
Certificate of Excellence
SCOTLAND
Level 4 Contributor
36 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“Wonderful”
Reviewed March 31, 2014

Stayed here for 5 nights after having to transfer from the dreadful El Mouradi Club. Thomas Cook rep said this hotel is used for unhappy customers who need to be transferred. Question is why they send anyone to the hellhole in the first place. From walking in to this lovely hotel you relax. Fab hotel with excellent staff. The whole place is spotless. Food was amazing with something for every taste (I am vegan) and plenty of it. The rooms are lovely as is the rest of the place. The pool area and private beach behind it is so relaxing. Can't praise it high enough. Felt at home and sorry to leave. First class treatment.

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank JUNEYD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHoteles, Online Reputation Manager at Iberostar Diar El Andalous, responded to this review, April 2, 2014
Dear Guest,

First of all we would like to thank you for the time you took out of your day to share such a lovely review on your stay at our IBEROSTAR Diar El Andalous hotel; we are glad to hear that, as the saying goes, every cloud has a silver lining and that our hotel was able to meet your expectations.

Moreover, we thank you for pointing out the beauty and cleanliness of our installations as well as the comfort of your accommodation.

We are also very grateful for your wonderful comments on service which of course have been shared with the entire team. It is always a great source of motivation for our staff to hear that our guests appreciated their services and attention to detail; it is very rewarding to read that you felt at home among us, this is always our goal.

The passion for gastronomy being one of the prime pillars of our company, we greatly appreciate your praising comments on our restaurant where our professional Chefs strive to surprise our guests with a high standard gastronomy and the possibility to savor the best of the local cuisine as well as the finest international delights in order to cater for all diet requirements and please the most demanding palates, we are thrilled we were able to conquer yours.

Thank you once again for your praising review and the courtesy of your time; we hope that you had a pleasant journey back home and remain at your entire disposal through our call center to help you choose your next IBEROSTAR destination among more than 100 hotels in the most beautiful destinations worldwide.

Warmest Regards,
Online Reputation Manager
IBEROSTAR Diar El Andalous
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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  • Sleep Quality
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  • Service
  • Value
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Traveler tips help you choose the right room.   Room tips (248)
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St. Albans, United Kingdom
Level 4 Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed March 31, 2014

Myself, my eldest daughter and a friend returned from here yesterday, we had the most amazing week, ( in fact so much so I am desperately trying to re book for June).

The staff at this hotel from the gardener to the top manager were all wonderful, polite and very attentive.
During our stay we witnessed many acts of kindness towards the elderly and the young guests.
Nothing was to much trouble for any of the staff even when some guests were not always very polite.
The food was amazing and the chef to the waiters and waitress that worked in there could not do enough to make you feel at home.
A mention at this stage about Ammar, the restaurant manager who ran the restaurant efficiently and always with a smile.
There were French, German, Belgium, Tunisian and English people here, all of who were charming and everyone just got on which was nice.
The maids never stopped cleaning and played great attention to detail, ( even adding some beautiful flowers in water bowls to the bathrooms in the hotel wash areas).
The life guards not only watched over the guests they helped organize sun beds , ( which were free to use and had comfortable cushions on them , both at the beach and beside the pool ).
There was a doctor based at the hotel as well as shops, a dentist and a spa.
The whole hotel had a lovely atmosphere and it just felt homely.
The reception staff were really happy and helpful , a special mention goes to Kamel the receptionist manager , who helped to answer all our questions and made our stay run smoothly.
Some people stay here for weeks on end, and I can see why, as its so friendly and relaxed.
I will definitely be going back here as soon as I can book in, although I think its a pretty booked up hotel.
If you can book in here for a holiday I really recommend it.

Room Tip: we stayed on the second floor off to one side, it was lovely and quite and we slept really well
See more room tips
  • Stayed March 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank mariebella2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHoteles, Online Reputation Manager at Iberostar Diar El Andalous, responded to this review, April 2, 2014
Dear Guest,

We first would like to express our sincerest gratitude for the time you spent to share such a lovely review on your overall holiday experience at our IBEROSTAR Diar El Andalous hotel; it is wonderful to hear that you felt at home and welcome at all times, this is our main goal.

Moreover, we thank you for your heartwarming comments towards our staff; as you well say their full commitment to ensure that all guests are feeling well cared after and fully enjoy their stay is our main strength and we will certainly not fail to pass them on your review as they will be enchanted to read such lovely comments on their genuine kindness and daily efforts contributing to the pleasant overall atmosphere.

At IBEROSTAR we have a true passion for gastronomy and are fully aware that meals are an aspect of primary importance for our guests to enjoy their holidays abroad, this is why our expert team of chefs strives to surprise our guests with high quality culinary delights both local and international, so as be able to savor many different flavors at every single meal and make it one of the best added values to their holiday among us

We are also grateful for your highlight on the efforts of our maids to keep our installations and accommodations spotless at all times in order to guarantee our high standards related to hygiene and cleanliness which is one of the most important aspects for IBEROSTAR.

Thank you once again for your visit and kind recommendation to TripAdvisor’s readers; it will be a real pleasure to welcome you back on your next trip to Tunisia and please do not hesitate to contact our call center to help you book the dates of your choice.

We hope to see you again very soon,

Friendly Regards,
Online Reputation Manager
IBEROSTAR Diar El Andalous
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Birmingham, United Kingdom
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed March 24, 2014

We stayed at the hotel for a week in March. We were greeted at the coach by porters who took care of our bags while we were taken to the bar to receive cocktails whilst filling in the required forms. We were quickly given our key and our bags were delivered shortly afterwards by the porter.
Our room was large and light and airy with a huge bed and a huge bathroom, the room was quiet as we requested with views over the gardens and the tennis courts.
The room was extremely clean and in a good state of repair.
All the staff at the hotel are friendly and nothing is too much trouble for any of them, the staff in the jewellery shop are really good fun and helpful... take a look he has some excellent pieces.
The restaurant is light and airy with beautiful large windows looking out to the pool and the sea beyond. The waiters are attentive and quickly bring your drinks and clear plates etc, always with a smile and a laugh.
The food is of an incredible standard so much choice and really something for everyone, even towards the end of service new fresh food is still bought out. Cold food is kept really cold and the hot food is actually hot too not something that you always find on all inclusive. We have had all inclusive in Egypt and Turkey on previous occasions and the food at Diar was equally as good.
We went to the Rebeb restaurant - the waiter service was fabulous and the chance to experience a whole meal of Tunisian foods was lovely.
The pool area is lovely with a small bar and you can also sunbathe on the grassy areas, the life guards are always on hand to help with your sunbeds.
The beach is lovely and again life guards on hand to help you. The hotel is perfectly situated to stroll to the marina along the beach in about 20-25 mins, from the beach turn right,.
We used the indoor pool and sauna, tennis courts and the table tennis, all excellent if you fancy a change from just lazing on your sunbed!
The bar in the evening and the Chica café were great, again service with a smile and a nice way to end the day.
All in all the hotel was amazing, when we visited some amenities were closed due to low season but you can see that in summer there would be adequate facilities that would open to accommodate the additional guests arriving.
We did not go on any trips but there were some trips available to the desert, souks and roman ruins at Catharge.
A fabulous hotel - with great staff, views and service and food all for a very affordable price.

Room Tip: Room 253 for peace and quiet overlooking the tennis courts and gardens
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  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Sarah W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHoteles, Online Reputation Manager at Iberostar Diar El Andalous, responded to this review, March 26, 2014
Dear Sarah,

We are thrilled you enjoyed staying with us at the IBEROSTAR Diar El Andalous hotel and are sincerely grateful for the time you spent to share your satisfaction here on TripAdvisor; it is wonderful to hear we were able to meet your expectations of an enjoyable holiday experience under the sun of Tunisia.

We also would like to thank you for your praising comments on our staff, their genuine helpfulness and full commitment to make sure that our guests are being well cared after and fully enjoy their stay at our hotel is undoubtedly one of our main strengths and we will certainly not fail to congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us.

Moreover, it is also very enjoyable to read you felt comfortable in the room we accommodated you in; our goal is to provide comfortable and spotless accommodations in unbeatable locations and we thank you for letting us know you were satisfied with yours.

Last but not least, we also appreciate your praising comments on our gastronomy offer because at IBEROSTAR we know that meals are a very important aspect of our guests' overall holiday experience, this is why our professional Chefs strive on a daily basis to prepare a wide variety of typical local dishes as well as the best international delights in order to please all palates, it is very enjoyable to read that we could conquer yours.

Once more, thank you for making us your choice hotel when visiting Tunisia; we hope that you had a pleasant journey back home and remain at your entire disposal through our call center to help you choose your next IBEROSTAR destination within more than 100 hotels in the most beautiful destinations worldwide.

Kindest Regards,
Online Reputation Manager
IBEROSTAR Diar El Andalous
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chester, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed March 21, 2014

My Friend and I stayed in this Hotel for 2 weeks in March 2014. As soon as we arrived our suitcases were took out of our hands, and we were placed in the bar and greeted with 2 gorgeous cocktails. Showed to our room straight away, even though we arrived 2 hours before the stated check-in time. The rooms were excellent, spotlessly clean and the beds were very comfy. The Chamber-Maids were excellent, and would leave roses in a vase for you after they had cleaned your room. Every single staff member said hello to you as you passed, and made you feel very welcome. The alcohol was not watered down, and the bar staff were excellent especially Lassaad and Hsouna! They remembered your drink, so you didn't even have to wait and order because as soon as your glass was empty, there would be a fresh one waiting for you. The food was lovely, a good choice and was hot! Not much choice at breakfast but there was always something for everyone. If you woke up late for breakfast, you could always grab something in the coffee shop which I found helpful. The waiters in the restaurant were brilliant, especially Ali who had our drinks and table ready before we even entered the restaurant! The entertainment was good, but mostly you had to entertain yourself because sometimes the activities would be very spaced out. The Animation team was excellent, especially Abdel and Jamaika who would always join in with whatever you were doing and have a laugh with you. The hotel its self was beautiful, gorgeous decor and there wasn't a spot of dirt anywhere! No bugs in your room, or in the hotel itself. Towards the end of our stay we found the staff more as friends rather as workers, as they get to know you personally and we had such a laugh with them. Will definitely be making a return to this hotel, as it was faultless! I would recommend this to anyone!

Room Tip: Higher floors have less noise, we were placed on the bottom floors and in the morning when people ar...
See more room tips
  • Stayed March 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank George G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHoteles, Online Reputation Manager at Iberostar Diar El Andalous, responded to this review, March 28, 2014
Dear George,

Thank you so much for the time you took out of your day to share your satisfaction on your holiday experience at our IBEROSTAR Diar El Andalous hotel; it is wonderful to hear that you enjoyed staying with us and felt welcome at all times, this is always our goal.

Our deepest desire being to offer comfortable accommodations, we enjoyed reading your description of the rooms that are designed to make our guests stay as pleasant as possible and we thank you for pointing out the efforts of our housekeeping staff and their little personalized attentions in the room.

Moreover, the passion for gastronomy being one of the prime pillars of our company, we greatly appreciate your praising comments on our restaurant where our professional Chefs strive to surprise our guests with a high standard gastronomy and the possibility to savor the best of the local cuisine as well as the finest international delights.

Last but not least, we want to express our utmost gratitude for your amazing words towards our staff, as you well say their great attitude, genuine helpfulness and full commitment to ensure that our guests are enjoying their stay at our hotel is definitely our main asset; we will certainly not miss this opportunity to congratulate them on your behalf for their contribution to your wellbeing throughout your stay among us.

Thank you once again for your visit and very kind recommendation to TripAdvisor’s readers; we are thrilled you enjoyed your recent stay with us and look forward to welcoming you back again very soon.

Friendly Regards,
Online Reputation Manager
IBEROSTAR Diar El Andalous
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Belfast, United Kingdom
Level 4 Contributor
33 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed March 20, 2014 via mobile

My husband and I went to this hotel for a quiet break in
Feb. The hotel was very comfortable clean and classy.We could not fault the staff they were great nothing was too much trouble.The food in the restaurant was cooked from fresh as you waited, it was well laid out with large windows with beautiful views.I would recommend this Hotel to anyone.We booked with Thomas Cook and Riyad the rep was fantastic very helpful.We hope to book again in Sept.

Stayed February 2014
Helpful?
4 Thank Claire W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHoteles, Online Reputation Manager at Iberostar Diar El Andalous, responded to this review, March 21, 2014
Dear Claire,

Thank you so much for sharing such a praising review on your recent stay at our IBEROSTAR Diar El Andalous hotel; it is always rewarding to read that our guests have enjoyed their holidays among us.

We are pleased to read your satisfaction with the comfort and design of our hotel as well as with the quality and variety of our buffets ensuring enriching dining experiences to all our guests.

Moreover we thank you for your wonderful comments on service which of course have been shared with the entire team. It is always a great source of motivation for our staff to hear that our guests appreciated their services and attention to detail.

Thank you again for making us your choice hotel for your holidays in Tunisia and for your valuable time; It will be a real pleasure to welcome you back on your next trip to Port El Kantaoui and please do not hesitate contact us beforehand to organize every detail of your stay.

Kindest Regards,
Online Reputation Manager
IBEROSTAR Diar El Andalous
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newcastle, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed March 19, 2014

In an area of many good hotels this one excels. We stayed for a week in March. The tourist area was quiet but the Hotel fully functional.
Of note was the cleanliness of the property. Staff were busy about the place ensuring everything was clean and tidy.
The food was excellent - Event though the hotel was pretty quiet the full range of options were prepared by the many Chefs- It seemed that much of the food was prepared in the kitchens rather than being bought in so the fresh goods from salads to cakes and bread were always fresh.
We have worked in the hotel trade for many years and know the heart of a good hotel is the staff. The staff from gardeners to waiters and entertainment team were to a person courteous and keen to assist.
Rooms were good standard with no issues. Housekeeping was reliable and efficient.
Overall we recommend without reservation and hope to return ---

  • Stayed March 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank M_M787
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHoteles, Online Reputation Manager at Iberostar Diar El Andalous, responded to this review, March 21, 2014
Dear Guest,

Thank you so much for this praising review on your recent holiday experience at our IBEROSTAR Diar El Andalous hotel; we are thrilled to read that you had an “excellent stay in every way”.

As you well say, the heart of a good hotel is its staff, we have the great opportunity to work with extremely skilled personnel who strives to welcome each guest with the IBEROSTAR spirit and assist in any way possible to ensure everyone has a pleasant stay and we thank you for valuing this aspect so highly in your review.

Moreover, we thank you for pointing out the cleanliness of our grounds because this is an aspect of primary importance for IBEROSTAR and we strive to give total confidence in this area, being fully aware that this is a fundamental condition for our guests to feel comfortable among us.

At IBEROSTAR we have a true passion for gastronomy and are fully aware that meals are an aspect of primary importance for our guests to enjoy their holidays abroad, this is why our expert team of chefs strives to surprise our guests with high quality culinary delights both local and international, so as be able to savor many different flavors at every single meal and make it one of the best added values to their holiday among us, we are glad to read that you were satisfied with this aspect of your stay.


Once more, thank you for making us your choice hotel when visiting the picturesque Port El Kantoui and for your very nice recommendation to TripAdvisor’s readers; we hope that you had a pleasant journey back home and remain at your entire disposal through our call center to help you choose your next IBEROSTAR destination within more than 100 hotels in the most beautiful destinations worldwide.

Kindest Regards,
Online Reputation Manager
IBEROSTAR Diar El Andalous
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Caerphilly, United Kingdom
Level 3 Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed March 18, 2014

Spent a week here in March All staff at hotel were very friendly.Ali and Macmoud the waiters in restaurant were very good.The waiters in the bar were very entertaining and the little batman with specs worked his socks off and always had a smile for everyone.Food was plentiful always something you could find.Rooms were clean, comfortable and quite roomy.Only downside not enough seating indoors as weather wasn't that good .Some areas of hotel were quite modern but some areas were a bit tired.All in all we enjoyed our stay.

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank brian g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHoteles, Online Reputation Manager at Iberostar Diar El Andalous, responded to this review, March 20, 2014
Dear Brian,

Thank you for the time you spent to share your feedback on you recent stay at our IBEROSTAR Diar El Andalous hotel; we are pleased to read that overall you had an enjoyable time among us.

We are also sincerely grateful for your kind words towards our staffs who strive to welcome each guest with the IBEROSTAR spirit and assist in any way possible to ensure everyone has a pleasant stay.

Furthermore , we thank you for letting us know that our culinary offer could largely satisfy you, the gastronomy being an important aspect for IBEROSTAR, our talented Chefs do their utmost to please all palates; It is enjoyable to read that we could conquer yours.

Last but not least, it is also very enjoyable to read you felt comfortable in the room we accommodated you in; our goal is to provide comfortable and spotless accommodations in unbeatable locations and we thank you for letting us know you were satisfied with yours.


Once more, thank you for choosing IBEROSTAR and for the courtesy of your time; we hope that you had a comfortable journey back home and look forward to welcoming you back in our IBEROSTAR hotels and resort sin the most beautiful destinations worldwide in the near future.

Kindest Regards,
Online Reputation Manager
IBEROSTAR Diar El Andalous
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Iberostar Diar El Andalous

Property: Iberostar Diar El Andalous
Address: B.P. 40, Port El Kantaoui | Sousse, Port El Kantaoui 4089, Tunisia
Location: Tunisia > Sousse Governorate > Port El Kantaoui
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Luxury Hotel in Port El Kantaoui
#2 On the Beach Hotel in Port El Kantaoui
#2 Top resorts Hotel in Port El Kantaoui
#2 Family Hotel in Port El Kantaoui
#2 Spa Hotel in Port El Kantaoui
#5 Romantic Hotel in Port El Kantaoui
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Iberostar Diar El Andalous 5*
Number of rooms: 383
Official Description (provided by the hotel):
The Tunisians are masters of the art of flavour. That’s why, at the IBEROSTAR Diar El Andalous hotel you’ll find that secret ingredient to make your stay one to truly savour. Recently refurbished, this 5-star hotel in Sousse offers beautiful gardens to stroll around and direct beach access so you can enjoy a view of the Mediterranean throughout your holiday in Tunisia. A unique recipe with six secret ingredients. Starting with a privileged location. In Port El Kantaoui, 25 km from Monastir International Airport and 40 km from Enfidha-Hammamet, right next to a beach you can access directly from the hotel and see from the balcony of your room. Add to this the most exclusive service. You can choose from 372 luxury rooms, 82 of which are Star Prestige and give exclusive access to private areas such as the chill out terrace with Balinese beds, and personalised services such as late check-out. Unwind in the steam of the hammam. Enjoy complete oriental therapy at the SPA Sensations, and with the help of the waters and our experts, reach a new level of relaxation. Massages, relaxation pool and 5-star beauty treatments designed to stop time in its tracks. Sweet delights for the kids. The little ones will find a genuine treat here in Sousse: the Miniclub. A specially-designed area where they’ll have a whale of a time splashing in the children’s pool, dancing or being creative with some painting. Garnished with Tunisian spices. Relish the best North African cuisine, such as couscous or stuffed phyllo pastry; be amazed by the skills of our chefs at the show cooking; and visit remote areas of Asia and Italy without leaving your table in the themed restaurants. Give your taste buds a treat. And, repeat. Because between days spent by the pool, the live music at the bars, water sports, afternoons on the golf course in pleasant sunshine, or fitness sessions, there’s bound to be one thing you haven’t done - the perfect excuse to make this hotel in Sousse a destination you keep returning too. ... more   less 
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Also Known As:
Iberostar Diar El Andalous Hotel Port El Kantaoui
Mercure Hotel Sousse
Accor Diar El Andalous
Diar Andalous

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