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“Fantastic Staff, Great food in a good location we will be back!”

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Iberostar Diar El Andalous
Ranked #2 of 33 Hotels in Port El Kantaoui
Certificate of Excellence
Leeds, United Kingdom
Level Contributor
102 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
“Fantastic Staff, Great food in a good location we will be back!”
Reviewed March 8, 2014

We stayed here all inclusive for one week, our room was a good size. The hotel is in a good location with direct access to the beach and around a 15minute work into town. The hotel is modern and well appointed it does need a lick of paint in a few place but this could be due to us visiting in low season, there is a large (very cold) outdoor pool an indoor pool and a sauna.

The food was great fresh breads and pastries (in the morning), pasta and pizza (afternoon and evening) made in the restaurant daily, lots of options for every taste and regularly restocked, they also had local dishes in the evening. We also enjoyed a meal an a la carte meal in the other dinning room which was local Tunisian cuisine. While there was there was a wide selection of drinks available I did expect better availability of cocktails they only seemed to have 'fun on the beach' (sex on the beach). The Staff are what make this hotel, they make sure you have everything you need and are extremely attentive. My only complaint is the WIFI it is slow and has a very poor range limited to a few public areas.

Overall I would stay here again because of its location and the staff.

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank RichTandemmaP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHoteles, Online Reputation Manager at Iberostar Diar El Andalous, responded to this review, March 10, 2014
Dear Guest,

First and foremost we would like to thank you for the lovely review you shared following your recent visit to our IBEROSTAR Diar El Andalous hotel and are delighted to read that we were able make your stay an enjoyable one; Reviews like yours, outlining your satisfaction with our staff, amenities and ambience, are truly inspiring to our dedicated team.

Moreover, we want to express our utmost gratitude for your amazing words towards our staff, as you well say their great attitude, genuine helpfulness and full commitment to ensure that our guests are enjoying their stay at our hotel is definitely our main asset; we will certainly not miss this opportunity to congratulate them on your behalf for their contribution to your wellbeing throughout your stay among us.

At IBEROSTAR we have a true passion for gastronomy and are fully aware that meals are an aspect of primary importance for our guests to enjoy their holidays abroad, this is why our expert team of chefs strives to surprise our guests with high quality culinary delights both local and international, so as be able to savor many different flavors at every single meal and make it one of the best added values to their holiday among us

Last but not least, we thank you for pointing out our prime location, right on the seafront and within a short walking distance to the picturesque Port El Kantaoui and its array of dining and shopping options available for its visitors.

Once again, thank you for such a praising review, we are thrilled you enjoyed staying with us and look forward to your next visit, ensuring you in advance of our utmost commitment to offer you a very enjoyable return visit at our hotel.

Friendly Regards,
Online Reputation Manager
IBEROSTAR Diar El Andalous
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,651 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (248)
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English first
Limavady, United Kingdom
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed March 2, 2014 via mobile

Back home today after our first time in Tunisia we stayed here in the Iberostar diar el andalous the room was immaculate and the bed is massive!! The room was cleaned every day by the maids and they always decorated the bed it was lovely the bathroom was spacious and well equipped too. We can not fault this hotel at all it is beautiful set in gorgeous well kept gardens right on the white sand beach I have to give a special mention to Fahti he is a life guard who also makes sure you have your sun bed he always had a smile and was helpful like all the staff here and to Rached who kept me supplied with peanut tea while my Fiancé smoked the chicha pipe! The food is fantastic especially their sweets!! We had an amazing time here and will return thank you for a fantastic stay :)

Stayed February 2014, traveled as a couple
Helpful?
7 Thank Ppkevlimavady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHoteles, Online Reputation Manager at Iberostar Diar El Andalous, responded to this review, March 4, 2014
Dear Guest,

Firstly we would like to thank you for the lovely review you shared following your recent visit to our IBEROSTAR Diar El Andalous hotel and are delighted to read that we were able to meet your expectations.

We also thank you very much for your wonderful comments on the comfort and cleanliness of your room; at IBEROSTAR we want to ensure spotless accommodations to all our guests; it is very rewarding to hear that you were satisfied with yours.

Moreover, we also appreciate your praising comments on our gastronomy offer because at IBEROSTAR we know that meals are a very important aspect of our guests' overall holiday experience, this is why our professional Chefs strive on a daily basis to prepare a wide variety of typical Tunisian dishes as well as the best international delights in order to please all palates, it is very enjoyable to read that we could conquer yours.

Last but not least, we want to express our utmost gratitude for your amazing words towards our staff, as you well say their great attitude, genuine helpfulness and full commitment to ensure that our guests enjoy their stay at our hotel is definitely our main asset; we will certainly not miss this opportunity to congratulate them on your behalf for their contribution to your wellbeing throughout your stay among us.

Thank you again for sharing your experience here on Tripadvisor and for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.

Friendly Regards,
Online Reputation Manager
IBEROSTAR Diar El Andalous
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newcastle, United Kingdom
1 review
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed February 20, 2014

I am just back from a week of relaxation at this hotel and it was hard to fault it, the staff were great made time to make sure everything was alright and very polite. The food was good and you had a really good choice of dishes to choose from, the beach was very clean and busy due to the nice weather we had and you can walk into the marina in about 25 minutes along the beach where the main resort is. The room was clean and bright and modern and cleaned every day with change of towels. I would recommend this hotel to anyone going to Tunisia.

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
16 Thank Broxy2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHoteles, Online Reputation Manager at Iberostar Diar El Andalous, responded to this review, February 24, 2014
Dear Guest,

We sincerely thank you for the time and effort spent to share your impressions about your stay at our IBEROSTAR Diar El Andalous; it is always rewarding to read that our guests have enjoyed their holidays among us.

We are very pleased to read that the quality of our buffets, the friendliness of our staff and the comfort and cleanliness of your accommodation contributed to offer you a “week of relaxation” in Tunisia.

Thank you again for your visit and very kind recommendation to Tripadvisor’s readers; we look forward to serving you again in our IBEROSTAR hotels in the most beautiful destinations worldwide in the near future.

Kindest Regards,
Online Reputation Manager
IBEROSTAR Diar El Andalous
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Isle of Man
Level Contributor
77 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed February 20, 2014

We stayed two weeks on a 'package' which was exceptionally good value. We were extremely impressed with the Management Team who were visible in their areas checking that standards of service and cleanliness etc were maintained. The location is good turn right along the beach for the Port or left for miles of sand to walk on. Unfortunately no gym but good indoor swimming pool and sauna.

Staff in the bars and restaurants were exceptional good, no begging for tips, although we did tip for good service. It was nice to have drinks served at your table in the dining room.

We found the food to be of a very high quality and there was plenty of choice even down to basic grills and chips for those who weren't prepared to try their excellent dishes. Beef especially was very well cooked in the various dishes.

Obviously the wines and drinks are local and not what one would expect at home, but why should they be! We found drinks we enjoyed and got used to the wine.

The hotel is of a very high standard, rooms excellent, large and comfortable with good bathrooms. In our opinion excellent value for money as well.

If it is still of the same high standard we will be back.

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
13 Thank manxholidaygirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHoteles, Online Reputation Manager at Iberostar Diar El Andalous, responded to this review, February 21, 2014
Dear Guest,

First of all we would like to thank you for your trust in IBEROSTAR for your holidays and for choosing our IBEROSTAR Diar El Andalous for your visit to Tunisia; we are thrilled you enjoyed staying among us.

Moreover, we thank you for pointing out the sincere kindness and helpfulness of our staff; their commitment to ensure that all guests are fully enjoying their stay among us is undoubtedly one of our hotel’s main strengths and we will certainly not miss this opportunity to congratulate them on your behalf for their contribution to your wellbeing whilst staying among us.

Furthermore, we are very pleased to hear that you tried and appreciated the succulent Tunisian specialties thoroughly prepared by our passionate Chefs and that this was a pleasant aspect of your stay among us because the gastronomy is one of the prime pillars of our company and we want to make it one of the best added values of your holidays in our hotels.

Last but not least, it is our deepest desire to offer comfortable accommodations; we enjoyed reading your description of the rooms and overall installations as they are designed to make our guests stay as pleasant as possible.

Thank you again for your visit and praising review; it would be a real pleasure to welcome you back on your next trip to Tunisia and please do not hesitate contact us beforehand to organize every detail of your stay.

Warmest Regards,
Online Reputation Manager
IBEROSTAR Diar El Andalous
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
derby
Level Contributor
43 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed February 16, 2014

this is the second visit to this hotel in 4 months and it was perfect.the staff go out of their way to help and to give you a perfect break.this time I stayed for 2 weeks and even though the weather wasn't perfect,the hotel still offered a full activity package for anyone wanting to participate.i can recommend this hotel for its staff,location and relaxing atmosphere

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank marcboaler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHoteles, Online Reputation Manager at Iberostar Diar El Andalous, responded to this review, February 17, 2014
Dear Marc,

We are very grateful for your return visit to our IBEROSTAR Diar El Andalous hotel as well as for the time you spent to share your feedback on your second holiday experience among us; it is wonderful to hear that it was “perfect” and undoubtedly a great source of motivation to keep meeting our guests’ needs and wishes.

Moreover, we thank you for pointing out the great attitude of our staff, their professionalism and willingness to make sure that all guests are enjoying their stay is certainly one of the main strengths of our hotel; we will not fail to congratulate them on your behalf for their contribution to your wellbeing throughout your stay among us.

At IBEROSTAR we believe that nice leisure activities and entertaining evening shows are part of the real holiday feeling this is why our animation team strives to offer a wide range of activities for our guests to join in, we are glad to read that this was a pleasant aspect of your stay at our hotel.

Thank you again for making us your choice hotel when visiting Tunisia and for your kind recommendation to Tripadvisor’s readers; it would be a great pleasure to welcome you again at your earliest convenience.

Warmest Regards,
Online Reputation Manager
IBEROSTAR Diar El Andalous
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tamworth, United Kingdom
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed February 3, 2014

This was my first time abroad so this hotel has set the bar for my next holiday!

Beautiful hotel! Rooms are so light, airy and beautiful. Thankful for the air-con in the room as it was so hot when we went! The food is ok, i'm a very fussy eater so managed to find something to eat every night (mainly chips and pizza, but there's always something for everyone).
The hotel is right next to the beach and right next to another hotel, we'd often see guests from the hotel next door walk over to our hotel, so i think a better barrier could be implemented.
The staff are wonderful, always said hello/morning whenever our paths crossed, and the lady the cleaned our room every morning would leave our clothes in different shapes, this was a lovely touch.
Loved our waiter (Zardine?) he is such an asset to the company, always made us feel comfortable and made sure our drinks were topped up! He was genuinely interested in you so that made our experience so much better.
Now, the only thing that put a bit of a sour note on the holiday was one of the lifeguards, he was very pervy and kept chatting my friend up throughout the holiday when we asked to be left alone, i felt this was very unprofessional a hes meant to be protecting everyone in the pool yet he spends his time chatting up the ladies.
Evening entertainment could have been better, there wasnt much to do in the evening so we generally sat outside for a while and spent the rest of the evening in the bar (me and my friend are mid-twenties and didnt want an 18-30 ibiza-style holiday but a bit of entertainment wouldn't have gone amiss) if you didnt go to the organised entertainment all you could really do was sit at the bar outside and watch the childrens disco. So in that respect i found the evenings quite boring.

Saying all that, i would stay in this hotel again. Just maybe when its not so hot as it was around 40 degrees and you couldnt move for sweat, the hotel do provide unlimited free water though so you will be thankful for that!
This was a wonderful first holiday!

  • Stayed August 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank Samski86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHoteles, Online Reputation Manager at Iberostar Diar El Andalous, responded to this review, February 5, 2014
Dear Guest,

Firstly we would like to thank you for taking the time to share your personal impressions on your recent stay at our IBEROSTAR Diar El Andalous hotel. It is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service that we provide to our valued guests.

At IBEROSTAR we believe that nice leisure activities and entertaining evening shows are part of the real holiday feeling this is why our animation team strives to offer a wide range of leisure and sport activities throughout the day for our guests to join in as well as a different evening show on an daily basis, this is why we are surprised to read your comment on the lack of animation, however we will pass on your comment to our head of department for information.

On the other hand we thank you for pointing out the genuine kindness of our staff and their willingness to make all guests feel welcome and well cared after at all times; we will certainly not fail to convey your very kind compliments to all of them.

Last but not least, we are grateful for your highlight on the comfort and cleanliness of your accommodation since they are designed to ensure an excellent and relaxing rest to our guests during their holiday in our hotel.

Once again, thank you for making us your choice hotel for your first holidays abroad; we would be enchanted to accommodate you again on your next visit to Tunisia.

Kind Regards,

Online Reputation Manager
IBEROSTAR Diar El Andalous
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
England
Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed January 30, 2014

Beautiful beach very friendly staff, lovely hotel, food was ok, Hotel was fantastic Beautiful pool Great week away, if I have to put a negative it would have to be the drinks unfortunately cocktails were made with squash Yuck, Quality of the spirits was poor, I know this is an all inclusive hotel, but we have been to many where drinks have been lovely, If this could be rectified would definitely return again and again.

Room Tip: Take your own spirits and mixers
See more room tips
  • Stayed October 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Trina M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHoteles, Online Reputation Manager at Iberostar Diar El Andalous, responded to this review, February 3, 2014
Dear Guest,

We highly value the time you spent to share your experience and suggestions about our IBEROSTAR Diar El Andalous hotel, being fully aware that listening to our guests' feedback is the way to go to guarantee wonderful vacation memories to all our guests.

We took good note of your comment on All Inclusive drinks and passed it to our head of department for revision, so that if possible improvements will be done.

On the other hand we thank you for pointing out the friendliness of our staff as well as the beauty of our public areas, we are glad to read that you felt well cared after during your stay and your satisfaction with our hotel’s layout.

Once more, thank you for your time; we will take into consideration all the suggestions you brought up to our attention and we will definitely look into them in order to enhance our guests’ holidays’ experiences among us.

Looking forward to welcoming you back in the near future, please receive our sincerest regards,

Online Reputation Manager
IBEROSTAR Diar El Andalous
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Iberostar Diar El Andalous

Property: Iberostar Diar El Andalous
Address: B.P. 40, Port El Kantaoui | Sousse, Port El Kantaoui 4089, Tunisia
Location: Tunisia > Sousse Governorate > Port El Kantaoui
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Port El Kantaoui
#2 Family Hotel in Port El Kantaoui
#2 On the Beach Hotel in Port El Kantaoui
#2 Top resorts Hotel in Port El Kantaoui
#2 Luxury Hotel in Port El Kantaoui
#5 Romantic Hotel in Port El Kantaoui
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Iberostar Diar El Andalous 5*
Number of rooms: 383
Official Description (provided by the hotel):
The Tunisians are masters of the art of flavour. That’s why, at the IBEROSTAR Diar El Andalous hotel you’ll find that secret ingredient to make your stay one to truly savour. Recently refurbished, this 5-star hotel in Sousse offers beautiful gardens to stroll around and direct beach access so you can enjoy a view of the Mediterranean throughout your holiday in Tunisia. A unique recipe with six secret ingredients. Starting with a privileged location. In Port El Kantaoui, 25 km from Monastir International Airport and 40 km from Enfidha-Hammamet, right next to a beach you can access directly from the hotel and see from the balcony of your room. Add to this the most exclusive service. You can choose from 372 luxury rooms, 82 of which are Star Prestige and give exclusive access to private areas such as the chill out terrace with Balinese beds, and personalised services such as late check-out. Unwind in the steam of the hammam. Enjoy complete oriental therapy at the SPA Sensations, and with the help of the waters and our experts, reach a new level of relaxation. Massages, relaxation pool and 5-star beauty treatments designed to stop time in its tracks. Sweet delights for the kids. The little ones will find a genuine treat here in Sousse: the Miniclub. A specially-designed area where they’ll have a whale of a time splashing in the children’s pool, dancing or being creative with some painting. Garnished with Tunisian spices. Relish the best North African cuisine, such as couscous or stuffed phyllo pastry; be amazed by the skills of our chefs at the show cooking; and visit remote areas of Asia and Italy without leaving your table in the themed restaurants. Give your taste buds a treat. And, repeat. Because between days spent by the pool, the live music at the bars, water sports, afternoons on the golf course in pleasant sunshine, or fitness sessions, there’s bound to be one thing you haven’t done - the perfect excuse to make this hotel in Sousse a destination you keep returning too. ... more   less 
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Also Known As:
Iberostar Diar El Andalous Hotel Port El Kantaoui
Mercure Hotel Sousse
Accor Diar El Andalous
Diar Andalous

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