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“Location and Hotel excellent” 4 of 5 bubbles
Review of Iberostar Diar El Andalous

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Iberostar Diar El Andalous
Ranked #2 of 33 Hotels in Port El Kantaoui
Certificate of Excellence
Isle of Man
Level Contributor
77 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
“Location and Hotel excellent”
4 of 5 bubbles Reviewed February 20, 2014

We stayed two weeks on a 'package' which was exceptionally good value. We were extremely impressed with the Management Team who were visible in their areas checking that standards of service and cleanliness etc were maintained. The location is good turn right along the beach for the Port or left for miles of sand to walk on. Unfortunately no gym but good indoor swimming pool and sauna.

Staff in the bars and restaurants were exceptional good, no begging for tips, although we did tip for good service. It was nice to have drinks served at your table in the dining room.

We found the food to be of a very high quality and there was plenty of choice even down to basic grills and chips for those who weren't prepared to try their excellent dishes. Beef especially was very well cooked in the various dishes.

Obviously the wines and drinks are local and not what one would expect at home, but why should they be! We found drinks we enjoyed and got used to the wine.

The hotel is of a very high standard, rooms excellent, large and comfortable with good bathrooms. In our opinion excellent value for money as well.

If it is still of the same high standard we will be back.

  • Stayed February 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
13 Thank manxholidaygirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHoteles, Online Reputation Manager at Iberostar Diar El Andalous, responded to this review, February 21, 2014
Dear Guest,

First of all we would like to thank you for your trust in IBEROSTAR for your holidays and for choosing our IBEROSTAR Diar El Andalous for your visit to Tunisia; we are thrilled you enjoyed staying among us.

Moreover, we thank you for pointing out the sincere kindness and helpfulness of our staff; their commitment to ensure that all guests are fully enjoying their stay among us is undoubtedly one of our hotel’s main strengths and we will certainly not miss this opportunity to congratulate them on your behalf for their contribution to your wellbeing whilst staying among us.

Furthermore, we are very pleased to hear that you tried and appreciated the succulent Tunisian specialties thoroughly prepared by our passionate Chefs and that this was a pleasant aspect of your stay among us because the gastronomy is one of the prime pillars of our company and we want to make it one of the best added values of your holidays in our hotels.

Last but not least, it is our deepest desire to offer comfortable accommodations; we enjoyed reading your description of the rooms and overall installations as they are designed to make our guests stay as pleasant as possible.

Thank you again for your visit and praising review; it would be a real pleasure to welcome you back on your next trip to Tunisia and please do not hesitate contact us beforehand to organize every detail of your stay.

Warmest Regards,
Online Reputation Manager
IBEROSTAR Diar El Andalous
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,580 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (247)
Date | Rating
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English first
derby
Level Contributor
42 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 bubbles Reviewed February 16, 2014

this is the second visit to this hotel in 4 months and it was perfect.the staff go out of their way to help and to give you a perfect break.this time I stayed for 2 weeks and even though the weather wasn't perfect,the hotel still offered a full activity package for anyone wanting to participate.i can recommend this hotel for its staff,location and relaxing atmosphere

  • Stayed January 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
6 Thank marcboaler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHoteles, Online Reputation Manager at Iberostar Diar El Andalous, responded to this review, February 17, 2014
Dear Marc,

We are very grateful for your return visit to our IBEROSTAR Diar El Andalous hotel as well as for the time you spent to share your feedback on your second holiday experience among us; it is wonderful to hear that it was “perfect” and undoubtedly a great source of motivation to keep meeting our guests’ needs and wishes.

Moreover, we thank you for pointing out the great attitude of our staff, their professionalism and willingness to make sure that all guests are enjoying their stay is certainly one of the main strengths of our hotel; we will not fail to congratulate them on your behalf for their contribution to your wellbeing throughout your stay among us.

At IBEROSTAR we believe that nice leisure activities and entertaining evening shows are part of the real holiday feeling this is why our animation team strives to offer a wide range of activities for our guests to join in, we are glad to read that this was a pleasant aspect of your stay at our hotel.

Thank you again for making us your choice hotel when visiting Tunisia and for your kind recommendation to Tripadvisor’s readers; it would be a great pleasure to welcome you again at your earliest convenience.

Warmest Regards,
Online Reputation Manager
IBEROSTAR Diar El Andalous
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tamworth, United Kingdom
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed February 3, 2014

This was my first time abroad so this hotel has set the bar for my next holiday!

Beautiful hotel! Rooms are so light, airy and beautiful. Thankful for the air-con in the room as it was so hot when we went! The food is ok, i'm a very fussy eater so managed to find something to eat every night (mainly chips and pizza, but there's always something for everyone).
The hotel is right next to the beach and right next to another hotel, we'd often see guests from the hotel next door walk over to our hotel, so i think a better barrier could be implemented.
The staff are wonderful, always said hello/morning whenever our paths crossed, and the lady the cleaned our room every morning would leave our clothes in different shapes, this was a lovely touch.
Loved our waiter (Zardine?) he is such an asset to the company, always made us feel comfortable and made sure our drinks were topped up! He was genuinely interested in you so that made our experience so much better.
Now, the only thing that put a bit of a sour note on the holiday was one of the lifeguards, he was very pervy and kept chatting my friend up throughout the holiday when we asked to be left alone, i felt this was very unprofessional a hes meant to be protecting everyone in the pool yet he spends his time chatting up the ladies.
Evening entertainment could have been better, there wasnt much to do in the evening so we generally sat outside for a while and spent the rest of the evening in the bar (me and my friend are mid-twenties and didnt want an 18-30 ibiza-style holiday but a bit of entertainment wouldn't have gone amiss) if you didnt go to the organised entertainment all you could really do was sit at the bar outside and watch the childrens disco. So in that respect i found the evenings quite boring.

Saying all that, i would stay in this hotel again. Just maybe when its not so hot as it was around 40 degrees and you couldnt move for sweat, the hotel do provide unlimited free water though so you will be thankful for that!
This was a wonderful first holiday!

  • Stayed August 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
7 Thank Samski86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHoteles, Online Reputation Manager at Iberostar Diar El Andalous, responded to this review, February 5, 2014
Dear Guest,

Firstly we would like to thank you for taking the time to share your personal impressions on your recent stay at our IBEROSTAR Diar El Andalous hotel. It is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service that we provide to our valued guests.

At IBEROSTAR we believe that nice leisure activities and entertaining evening shows are part of the real holiday feeling this is why our animation team strives to offer a wide range of leisure and sport activities throughout the day for our guests to join in as well as a different evening show on an daily basis, this is why we are surprised to read your comment on the lack of animation, however we will pass on your comment to our head of department for information.

On the other hand we thank you for pointing out the genuine kindness of our staff and their willingness to make all guests feel welcome and well cared after at all times; we will certainly not fail to convey your very kind compliments to all of them.

Last but not least, we are grateful for your highlight on the comfort and cleanliness of your accommodation since they are designed to ensure an excellent and relaxing rest to our guests during their holiday in our hotel.

Once again, thank you for making us your choice hotel for your first holidays abroad; we would be enchanted to accommodate you again on your next visit to Tunisia.

Kind Regards,

Online Reputation Manager
IBEROSTAR Diar El Andalous
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
England
Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed January 30, 2014

Beautiful beach very friendly staff, lovely hotel, food was ok, Hotel was fantastic Beautiful pool Great week away, if I have to put a negative it would have to be the drinks unfortunately cocktails were made with squash Yuck, Quality of the spirits was poor, I know this is an all inclusive hotel, but we have been to many where drinks have been lovely, If this could be rectified would definitely return again and again.

Room Tip: Take your own spirits and mixers
See more room tips
  • Stayed October 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank Trina M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHoteles, Online Reputation Manager at Iberostar Diar El Andalous, responded to this review, February 3, 2014
Dear Guest,

We highly value the time you spent to share your experience and suggestions about our IBEROSTAR Diar El Andalous hotel, being fully aware that listening to our guests' feedback is the way to go to guarantee wonderful vacation memories to all our guests.

We took good note of your comment on All Inclusive drinks and passed it to our head of department for revision, so that if possible improvements will be done.

On the other hand we thank you for pointing out the friendliness of our staff as well as the beauty of our public areas, we are glad to read that you felt well cared after during your stay and your satisfaction with our hotel’s layout.

Once more, thank you for your time; we will take into consideration all the suggestions you brought up to our attention and we will definitely look into them in order to enhance our guests’ holidays’ experiences among us.

Looking forward to welcoming you back in the near future, please receive our sincerest regards,

Online Reputation Manager
IBEROSTAR Diar El Andalous
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Warrington, United Kingdom
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed January 26, 2014

Just returned today after 11 great nights. All the staff and management are very friendly and can't do enough to make your holiday enjoyable. Although it was very quiet and not much evening entertainment, it was still a great place to stay. The food was typical for all inclusive but there was a good selection of meals and you won't go hungry. The bar was great and thanks to Jamel and Hassouna who made us very welcome and served us well. Ali in the restaurant was also very friendly and helpful. The Hotel is very clean and the rooms are cleaned everyday. Fresh towels everyday. The grounds and pools are maintained to an high standard and there are plenty of sunbeds. The guys will bring you mattresses for the sunbeds and there are towels available. Overall you can't fault this hotel, staff and location. The only minor negative was probably down to the time of the year, not many people and not a lot of evening entertainment. The animation team were very friendly and around most of the day. Perhaps they could organise some evening shows.

  • Stayed January 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Steve W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHoteles, Online Reputation Manager at Iberostar Diar El Andalous, responded to this review, January 29, 2014
Dear Steve,

Thank you very much for the time you spent to share your personal impressions on your stay at our IBEROSTAR Diar El Andalous. We always welcome feedback, as it allows us to continually improve the experience we create for our guests.

We took good note of your comment on our evening entertainment and as you well say, during the low season we do not offer proper evening shows although every evening there is a different kind of animation ranging from karaoke, live music, snake charmers, belly dancing, etc... On the contrary and as from the beginning of the high season our animation staff offers a full animation program including entertaining evening shows on a daily basis.

On the other hand, we thank you for your wonderful comments on service which of course have been shared with the entire team. It is always a great source of motivation for our staff to hear that our guests appreciated their services and attention to detail.

Last but not least, we thank you for pointing out the cleanliness of your room and common grounds, being fully aware that this is an aspect of primary importance for our guests to feel comfortable in our hotel.

Once again, thank you for your visit and the courtesy of your time; we hope that you had a nice journey back home and look forward to welcoming you back in a different season ensuring you in advance of our utmost commitment to offer you another enjoyable holiday experience in Tunisia.

Friendly Regards,
Online Reputation Manager
IBEROSTAR Diar El Andalous
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed January 24, 2014 via mobile

Went in August 2013 not the first time we had been to Tunisia but the first time at the andalous absolutely everything about the hotel we loved the staff were superb the food was enjoyable even for a fussy eater like myself. Have booked this evening to stay another two weeks 14th august looking forward to seeing Samuel and the gang again if they are still there, met some lovely people while we were there love to you all Daz,Wanda and phoebe

Stayed August 2013
Helpful?
6 Thank Daz198
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHoteles, Online Reputation Manager at Iberostar Diar El Andalous, responded to this review, January 27, 2014
Dear Guest,

It is always rewarding to read that our guests enjoyed their stay among us; we would like to thank you for choosing our IBEROSTAR Diar El Andalous hotel for your holidays in Tunisia and for the time you spent to share your personal impressions on your stay.

Your enthusiasm for our staff is very much appreciated and will be a great source of motivation; we will certainly not fail to convey your very kind compliments to all of them.

Moreover, we thank you for letting us know that our culinary offer could largely satisfy you, the gastronomy being an important aspect for IBEROSTAR, our talented do their utmost to please all palates; It is enjoyable to read that we could conquer yours.

Once more, we are thrilled you enjoyed your recent stay with us and thank you for making us your choice hotel when revisiting the area. We look forward to welcoming you back again very soon.

Kindest Regards,
Online Reputation Manager
IBEROSTAR Diar El Andalous
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newcastle upon Tyne, United Kingdom
Level Contributor
30 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 bubbles Reviewed January 20, 2014

We went to this hotel at the start of October 2013,this was our first trip to Tunisia and certainly wont be our last(infact we are in the process of booking again for this October).
On hearing quite a few bad reviews about Tunisia its self we weren't expecting anything fantastic,but we did have are mind set on a relaxing holiday around the pool all day and not much else.
On arrival we were very happy with the hotel complex and also happy with the room we got put in,good size room and of a good overall standard.
The pool area was very clean and tidy,gardens very well looked after,staff all very polite and friendly.We only had a few little issues which got sorted on the day we mentioned to the staff.
The food wasn't good or bad and got repetitive towards the middle/end of our holiday,but the desserts were excellent! the waiters who served us were brilliant as well,mind we did tip all the time.I tipped waiters,bar staff and the pool lads,to be honest it wasn't a fortune,probably spent about £40 on tips in the week there.
We did venture out 3 times and didn't get anymore hassle than say in Greece or Turkey,Egypt was by far the worst place for hassle.Outside of the hotel the streets are very dirty and not maintained at all,but the port is a nice place to have a drink or food.
It was the 2nd/3rd week in October and was cloudy with the odd shower every morning,the cloud always cleared around 12 and the sun was very hot around 24-28 degrees.Pool was also a nice temperature so very nice for a kool dip.Pool towels are suppied by the hotel.
All been said we had a great holiday for less than a grand and to fly for 3 hours in October the weather was great!

  • Stayed October 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
8 Thank SupWill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHoteles, Online Reputation Manager at Iberostar Diar El Andalous, responded to this review, January 22, 2014
Dear Guest,

Thank you for taking the time to review our IBEROSTAR Diar El Andalous hotel; we are glad to read that your first experience in Tunisia was an enjoyable one and was able to exceed your expectations.

We lament reading that our buffets were not one of the highlights of your stay because our talented Chefs strive to prepare a wide variety of both typical Tunisian dishes as well as many international delights in order to satisfy the most demanding palates; On the other hand we are glad that you appreciated the mouthwatering local desserts on a daily basis.

At IBEROSTAR our staff works on a daily basis to provide a truly personalized and caring service to our guests regardless of receiving tips or not, we are glad to read that you felt well cared after throughout your stay.

Last but not least we thank you for pointing out the cleanliness of our installations as well as the comfort and beauty of our hotel grounds and accommodations.

Once more, thank you for making us your choice hotel when visiting Tunisia; we are thrilled you enjoyed your stay and to hear we will have the pleasure of serving you again next October.

Friendly Regards,
Online Reputation Manager
IBEROSTAR Diar El Andalous
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Iberostar Diar El Andalous

Property: Iberostar Diar El Andalous
Address: B.P. 40, Port El Kantaoui | Sousse, Port El Kantaoui 4089, Tunisia
Phone Number:
Location: Tunisia > Sousse Governorate > Port El Kantaoui
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Port El Kantaoui
#2 Top resorts Hotel in Port El Kantaoui
#2 On the Beach Hotel in Port El Kantaoui
#2 Spa Hotel in Port El Kantaoui
#2 Luxury Hotel in Port El Kantaoui
#5 Romantic Hotel in Port El Kantaoui
Price Range (Based on Average Rates): $
Hotel Class:5 star — Iberostar Diar El Andalous 5*
Number of rooms: 383
Official Description (provided by the hotel):
The top IBEROSTAR Diar El Andalous hotel, located in the town of Sousse, is an all-inclusive Port El Kantaoui hotel, surrounded by gardens and right on the beach. This lovely hotel by the Mediterranean in Tunisia is reopening after thorough renovation of its main facilities for an upgrade to five stars. New VIP area, Star Prestige zone with exclusive services and personalised assistance, new spa with heated pool, fitness studio and three specialty restaurants. Enjoy your stay in this five-star resort offering an entertainment programme for families and the best possible service. Your perfect choice for a nice family holiday in Tunisia. Star Prestige: Learn about all the exclusive services available in this area. Make your booking in the new Star Prestige area and get a wealth of benefits: newly developed rooms on the top floor of the hotel, personalised check-in and welcome cocktail, amazing views of the hotel’s gardens or the sea, personalised service, premium amenities in the room, chill-out terrace with hammocks and Balinese beds, outdoor whirlpool tub, open bar serving drinks and (sweet and savoury) snacks during the day, free Wi-Fi, Prestige VIP lounge with flat-screen TV and late check-out at no extra charge (on request, subject to availability). Hotel with the best Tunisian gastronomy. Some of the nicest things when visiting countries such as Tunisia is tasting its cuisine, learning about its culture and investigating its customs.. At the IBEROSTAR Diar El Andalous you can try the most delicious traditional dishes from Tunisian cuisine. There are Asian and Italian restaurants too. In addition, one of the bars, with a very Tunisian setting, invites its guests to taste the famous teas while enjoying a water pipe, a custom prevalent in Tunisian society. Children have lots of fun. There’s not a moment of boredom for the youngest in the family, since there’s a huge variety of games organized for them by age, which are part of the entertainment program of the hotel’s different children's clubs. Business events in Port El Kantaoui. The IBEROSTAR Diar El Andalous has facilities in which to hold meetings, conferences or incentive trips. It has the latest audiovisual equipment and a team of professionals who ensure the events come off perfectly. Free Wi-Fi. Connect to the Internet with Iberostar for as long as you want. The hotel offers exclusive free Wi-Fi in all its facilities. Full relaxation at the spa. The IBEROSTAR Diar El Andalous is a wonderful, fully renovated hotel where you can get a fine bespoke experience in relaxation. Indoor pool, sauna, Turkish bath, beauty treatment booths and a new, well-appointed fitness studio so that you do not miss a thing during your holiday in Sousse. ... more   less 
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Also Known As:
Iberostar Diar El Andalous Hotel Port El Kantaoui
Mercure Hotel Sousse
Accor Diar El Andalous
Diar Andalous

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