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Iberostar Diar El Andalous
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Reviews (1,839)
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All reviewsanimation teampiano barpizzaevery member of staffplenty of choicemain restaurantsomething for everyonefive star hotelindoor pooltwo weeksice creama la carte restaurantbottled waterturkeybrilliant holidayweek holidaypancakes
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Reviewed January 8, 2014

Situated on lovely stretch of beach a few minutes walk from Port El Kantaoui.
I had a room at the back of the hotel without a sea view, but looked out over gardens, so not a bad view.
Rooms were clean, looked recently refurbished.
Had a great nights sleep every night, beds comfortable, hardly any exterior noise.
Swimming pool looked inviting but wasn't heated, and I never saw anybody brave it.
Went out of season so plenty of available sunbeds.
Staff generally excellent.
Bar, warm and friendly, special praise to Jamel for being so welcoming.
Evening entertainment not up to much, except the New Years Eve party.
Sports bar showed almost every football match available.
Food would be my only complaint, there was lots of choice for the evening meal, buffet style,maybe 10 meat dishes plus pizza and pasta, and lots of vegetable dishes. I just didn't find a lot of dishes to really excite me.
I didn't have any lunches, but did have breakfast every day which was also not up to the standard of similar hotels I have stayed in.
However, I didn't starve.

  • Stayed: January 2014, traveled solo
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2  Thank OxfordTim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHoteles, Online Reputation Manager at Iberostar Diar El Andalous, responded to this reviewResponded January 17, 2014

Dear Guest,

Thank you very much for the time you spent to share your personal impressions on your stay at our IBEROSTAR xxx.We always welcome feedback, as it allows us to continually improve the experience we create for our guests.

At IBEROSTAR we know that meals are a very important aspect of our guests' overall holiday experience, this is why our professional Chefs strive on a daily basis to prepare a wide variety of typical local dishes as well as the best international delights in order to please all palates and we sincerely regret reading that we could not conquer yours.

On the other hand, we are glad to read your satisfaction with the room we accommodated you in , since they are designed to offer maximum comfort to our guests and your kind words towards our staff, their great attitude and willingness to make all guests feel well cared after and welcome at all times is without a shade of a doubt our main assets and we will not fail to congratulate them on your behalf for their contribution to your wellbeing whilst staying among us, especially Jamal at the bar.

Once again, thank you for your time; we hope that you had a pleasant journey back home and to have the pleasure of welcoming you again in our IBEROSTAR hotels in the most beautiful destinations worldwide.

Kind Regards,
Online Reputation Manager
IBEROSTAR Diar El Andalous

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 7, 2014 via mobile

We stayed here for new year and it was wonderful. My husband and I thought it was excellent, new year gala was perfect and management and staff couldn't do enough for you, I would tell every one to go there.

  • Stayed: December 2013
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Thank cags1999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHoteles, Online Reputation Manager at Iberostar Diar El Andalous, responded to this reviewResponded January 28, 2014

Dear Guest,

Thank you very much for leaving these wonderful comments on our IBEROSTAR Diar El Andalous hotel; we are delighted that you enjoyed staying with us on this special occasion and are very proud to read that our special Gala Evening was such an enjoyable one.

Moreover we thank you for your wonderful comment on our staff which of course has been shared with the entire team. It is always a great source of motivation for them to hear that our guests appreciated their services and attention to detail.

Once more, thank you for making us your choice hotel for your holidays and for your very kind recommendation.

We look forward to welcoming you back on your next trip to Tunisia ensuring you in advance of our utmost commitment to offer you another “excellent” stay in our hotel.


Warmest Regards,

Online Reputation Manager
IBEROSTAR Diar El Andalous

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Reviewed January 6, 2014

We returned to the UK 5th jan 2014 after a fanastic weeks stay. The hotel was spotlessly clean, the staff extremely helpful and efficient and the food was excellent. The food in the restaurant seemed to get better the longer the holiday went on, but the New Years Eve banquet was outstanding.The room was spacious with a great view of the sea and golf course (2 courses within 500 meters of hotel). Hot and cold aircon, TV and fridge. We did not encounter one member of staff at the hotel actively seeking tips (the same cannot be said about the airport staff). Talking of Enfidha airport, very slow processing passports. Worth looking at a private taxi transfer to your hotel as this worked out at the same price as Thomas Cook wanted to charge and there was only 2 of us plus we arrived 1 hour 15 minutes before the coach !! The only thing to watch out for at the hotel is the massage centre, it is a seperately run enterprise and not up to the same standard as the hotel so beware if booking any treatments.

Room Tip: from everyone we spoke to all the rooms are good, we stopped in 351 which had sea and golf course views but is about as far away from the centre of the hotel as you can get and my girlfriend got lost twice trying to find it
  • Stayed: December 2013, traveled as a couple
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2  Thank Fleurmia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHoteles, Online Reputation Manager at Iberostar Diar El Andalous, responded to this reviewResponded January 31, 2014

Dear Guest,

Thank you very much for choosing our IBEROSTAR Diar El Andalous hotel for your New Year holidays, and for the time you spent to share these wonderful comments on your stay, it is always nice to hear that guests take back home some nice memories of their holidays among us.

Furthermore, we are grateful for your highlights on the quality of our buffets, the genuine friendliness of our staff, the comfort of your accommodation and the thorough cleaning of our overall installations, these being the prime pillars of our company we are proud to have been able to tick all the boxes and we thank you for valuing these aspects in your review.

We were all enchanted to serve you and hope to see you again very soon ensuring you in advance of our utmost care and dedication.

Kindest Regards,
Online Reputation Manager
IBEROSTAR Diar El Andalous

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 6, 2014

Just arrived back from 14 day holiday in this lovely hotel. It was our 4th Christmas in Kantaoui and this is by far the best hotel to date. ALL staff are fantastic, polite, helpful, cheerful and absolutely not in your face, we could not fault one of them and we hope that Iberostar appreciate how special they are. The location is perfect, the rooms are spotless, the beds are huge and comfortable, there is abundant hot water for baths, the food was very good and plentiful, the all inclusive alcholic drinks and mixers are good quality. The pool area and gardens are well kept and it is the first hotel where the pool bar was open for coffee and drinks during the day. We cannot fault this hotel in any way and will definately be back this christmas. One small wish would be for a cosmetic magnifying mirror in the bathroom, For all us ladies who wear glasses!! and have difficulty applying make-up without them. Well done Iberostar and keep up the good work.

  • Stayed: December 2013, traveled with friends
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Thank Wolfi62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHoteles, Online Reputation Manager at Iberostar Diar El Andalous, responded to this reviewResponded January 30, 2014

Dear Guest,

It is always rewarding to read that our guests enjoyed their stay among us; we would like to thank you for choosing our IBEROSTAR Diar El Andalous hotel for your return visit to Port El Kantaoui and for the time you spent to share your personal impressions on your stay as your feedback keeps us alert on the improvements we can make to enhance our guests’ experiences among us.

Your enthusiasm for our staff is very much appreciated and will be a great source of motivation; their great attitude and full commitment to make all guests feel well cared after whilst staying in our hotel is undoubtedly one of our main strengths and we will certainly not fail to convey your very kind compliments to all of them.

Moreover, we are glad to read your satisfaction with all our services, from the quality of our buffets to the thorough cleaning of our accommodations and public areas and the value of our All Inclusive offer; it is wonderful to read that after many visits to this part of Tunisia, ours is on your point of view, the best hotel by far.

Thank you again for the courtesy of your time, we look forward to welcoming you next Christmas to this picturesque corner of Tunisia.

Sincere Regards,
Online Reputation Manager
IBEROSTAR Diar El Andalous

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 5, 2014

Stayed here for a week in May last year.

Lovely hotel, although the hallway carpets definitely need sorting out! Rooms were spacious and clean plenty of space. Small seating area outside the French windows. Lovely big bathrooms as well all recently refitted, helpful staff and plenty of trips for the day time to the medina and to the zoo.
Plenty of variety with the food, but there is a lot of pasta and rice, which does get a bit boring after 3 days, lots of soups, fish, and chicken dishes available too. Breakfast well stocked with cereals and croissants and pain au chocolat.
Drinks were definitely not half measures! Waiters always filling up your glass. Be prepared to tip, as they do expect it due to very low income.

Beach was lovely, bar facilities available there too. Pool was a decent size plenty of sun beds available.

Very happy with my first holiday to Tunisia and definitely will return.

  • Stayed: May 2013, traveled with friends
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1  Thank Charlie2708
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHoteles, Online Reputation Manager at Iberostar Diar El Andalous, responded to this reviewResponded January 31, 2014

Dear Charlie,

First of all we would like to thank you for choosing our IBEROSTAR Diar El Andalous for your first holidays to Tunisia and for the time you took out of your day to share a review on your overall holiday experience among us.

We are glad to read your satisfaction with the quality of our buffets, the genuine kindness of our staff, the comfort of our accommodations as well as with the cleanliness of our overall installations, these being the prime pillars of our company, the best reward for us is to see our efforts recognized.

Once more, thank you for your visit and the courtesy of your time; we look forward to welcoming you back very soon.

Friendly Regards,
Online Reputation Manager
IBEROSTAR Diar El Andalous

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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