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“Never again”

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Marhaba Palace Hotel
Ranked #7 of 33 Hotels in Port El Kantaoui
Los Angeles
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Never again”
Reviewed April 26, 2007

I can't agree more with people who wrote bad reviews on this hotel. This is not a 4 stars hotel. I don't understand how could a hotel with dirty rooms, broken TV, dripping showers, empty minibars, and the most uncomfortable beds, get to be # 4 on this list. I should have never trusted the reviews in here. It was really a terrible experience. I think I was giving the worst rooms in the hotel and when I complained I got nothing but disrespect. The receptionist in very bad manner have confessed that the best room are always giving to white Europeans. If you like racist, rude and dirty hotel, then you would like Marhaba Palace Hotel.

  • Liked — Location
  • Disliked — service
  • Stayed March 2007, traveled with family
    • Value
    • Location
    • Check in / front desk
Helpful?
1 Thank wallahzaman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,015 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (642)
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English first
Los Angeles, California
Level Contributor
72 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed April 23, 2007

I stayed at Marhaba Palace for 6 horrible days. The service was horrible, the rooms were unclean, the food was disgussting. I seriously don't understand how anybody could give this hotel any good reviews. Please look at the pictures i'm enclosing.... this is a 4 star hotel mind you........................ does a 4 star hotel have stains on floor and bed? have broken counters and remote control? missing lights? no towels or mini bar? If the service was good, i would not have given this place a bad review, but the problem is that not only is the hotel horrible, the service was worst. Every worker at that hotel (including managers) have attitude and absolutely no common sense or customer service. I would never recommend this hotel to anyone, even my enemy.

  • Liked — nothing
  • Disliked — everything
  • Stayed March 2007, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Randa J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scotland
Level Contributor
14 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed April 15, 2007

Ther are so many good points to make about the Marhaba but somehow the whole package falls short.
We couldn't fault the staff that we dealt with, our wonderful waiter Habib, our super and helpful maid, the friendly front of house staff at reception and money exchange but................. the miserable diningroom 'managers' take a beating for looking glum and arguing/critising waiters doing a good job for their guests - not nice to witness.The door porter on duty when we left who clearly swore as I exited without tipping him for holding the door open!
Rooms were fine, hotel cleanliness good, food nothing short of a cafeteria but you get what you pay for and something has to give.
Weather was wonderful and the beach facilities are excellent so we got the relaxation we were looking for - I read 6 books, if you are looking for the high life then this is not for you.
We didn't go 'tripping' as we had been once before and essentially were unimpressed by the shorter trips and not prepared for the extra hassle in Sousse etc so we preferred to go to the beach each day with the short walk to the marina at night. Yes, we had to opt out of dinner in the Marhaba (despite being able to have lunch as an alternative we passed on that too) by night 4 as we couldn't face it again.
We wouldn't choose to go back to the Marhaba for any other reason than the beach but maybe in a few years time we will consider returning to the Royal Kenz for that Easter sun on a short haul trip.

  • Liked — Proximity to beach and marina
  • Disliked — Dining
  • Stayed April 2007, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Ealasaid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Belgrade
1 review
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed April 14, 2007

Just came back from Port el Kantaoui, hotel "Marhaba Palace".

I don`t wanna write about the staff, because I think there is no difference in that between hotels. I just wanna say that I don`t have any problems with staff in hotel.
Hotel has wonderful position, everything is near, pools are nice, rooms, beach, purity, hotel itself is fantastic, food excellent.

This hotel is, for sure, one of the best in Port el Kantaoui and for any recommendation. Only thing that I don`t understand is why this hotel has only four stars. Last year we was in Hotel "El Mouradi Palm Marina" (5 stars) and now I can say that "Marhaba Palace" is better hotel, maybe just not indoor pool. Everything else in "Marhaba Palace" is better.

Greetings from Belgrade, Serbia.

Milan Janic

  • Liked — position
  • Disliked — indoor pool
  • Stayed April 2007, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
8 Thank Cp6uja
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scotland
Level Contributor
36 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed April 10, 2007

Stayed in the Marhaba Palace at the end of March. Almost everything was good but our biggest complaint was that the only areas that were non smoking were the restaurants. The main foyer, bars and sitting areas were in a cloud of smoke. Coming from Scotland where we are smoke free we found this very hard. We did speak to our rep who was very sympathetic and said that they were working on it. If you want a no smoking environment this hotel has no facilities for you.

  • Liked — Good dining room and good location
  • Disliked — Bathrooms are outdated
  • Stayed March 2007
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Wallace24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hampshire, United Kingdom
Level Contributor
103 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 140 helpful votes
Reviewed April 10, 2007

A wonderful location for a winter break, Sunny without being hot (a fleece or coat is needed in January). Indoor pool was never crowded.

Although the hotel seemed quite full and there were a lot of people sitting around the pool and beach the pool bar was not open which was a pity.

Hotel is fully wheelchair accessible apart from the conference room used to hold the welcome meetings! (rep gave us a private meeting later). The ramps into the bar are extremely steep though.

Food is good but suffers from cafeteria style presentation. You can swap Dinner for Lunch if you want to eat out in the evening.
Evening entertainment in bar was good, especially pianist but we avoided Karaoke evenings!

Location in very convenient for marina and gardens.

We took the 2-day Sahara tour - very worthwhile and very impressed with hotels for first lunch and overnight stop

  • Liked — Everythinh
  • Stayed January 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Mymsman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Northampton UK
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed April 4, 2007

We have just arrived back from a short break at this hotel with Thompson. The hotel is well located for the beach and nearby recently fabricated tourist port of Port el Kantoui.
The hotel is pretty clean and staff attentive however I could not describe the food anything other than basic. The room was nice and clean and the maids made a nice effort to tidy each day and create atmosphere through draping the curtains and making paterns with the bedding.
The local men are very leery to young women and my daughters aged 15 and 18 were quite uncomfortable with constant attention and remarks.

Stayed April 2007
Helpful?
1 Thank kjh1957
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Marhaba Palace Hotel

Property: Marhaba Palace Hotel
Address: Jinane El Kantaoui | Sousse, Port El Kantaoui 4089, Tunisia
Location: Tunisia > Sousse Governorate > Port El Kantaoui
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Luxury Hotel in Port El Kantaoui
#7 On the Beach Hotel in Port El Kantaoui
#7 Spa Hotel in Port El Kantaoui
#8 Family Hotel in Port El Kantaoui
#9 Romantic Hotel in Port El Kantaoui
Price Range (Based on Average Rates): $
Hotel Class:4 star — Marhaba Palace Hotel 4*
Number of rooms: 322
Official Description (provided by the hotel):
Wake up across from the golf club, have a walk on the seafront, explore the paved alleys of Port El Kantaoui or simply unwind at the pool: Marhaba Palace is a dream place for an unforgettable stay. In the restaurant, a collection of great wines and local cuisine with the flavours of thyme and basil pamper the palate. This charming hotel, in the heart of the resort of port El Kantaoui, will seduce you with its personalised hospitality and efficient, discrete service.Welcome to MARHABA PALACE ... more   less 
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Also Known As:
Hotel Marhaba Palace
Marhaba Palace Tunisia
Tunisia Marhaba Palace
Marhaba Palace Port El Kantaoui
Marhaba Palace Hotel Tunisia

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