I have to say I had a fab time there in Nov 2012. The rooms were nice and spacious, the resort was clean and well looked after, there were lots of food and snack places, sheesha cafe and pancakes in the cafe every afternoon also staff were lovely. As it was off peak the hotel was not too busy.
The room was nice and the bathroom and seperate wc were beautifully tiled, the rooms all have a balcony, tv (with movie channel), aircon and a mini fridge. The rooms were a little tired and dressing table was in need of a repaint. The beach is a stone throw away, right at the back of the hotel. There is a shop in the resort but they don't have a huge selection of items, there are shops very near about 2-3 minutes walk. There are near by places to visit and lots of excursions to go on. I went to the local Sousse market and hated it. It was crowded, dirty and full of people trying to rip you off. I liked the local Port El Kantaoui which is actually walking distance if you don't mind walking 45 minutes. It's worth seeing but for the rest of the trip we opted to stay in the resort and relax.
At the spa I had a manicure and medical pedicure. The beautician was very good and through but I felt a bit cheated as they charged me extra to have my nails varnished. Normally its included with the manicure or pedicure. I wished they told me before hand because I paid more than I would pay in the UK (£65 altogether, I normally have both for £35 in London) and it wasn't acrylics or anything, just a varnish and topcoat.
There is one main dining hall, its a buffet service with loads of variety but they usually have chefs at the back of the hall making fresh items to order like pasta or pizza. It's different every day. I would recommend the specials they have something different every day which are usually good. Although the dining area looked clean there were always flies around, which were annoying as you couldn't eat in peace sometimes. We constantly had to be vigilant that those critters weren't settling on our food. On one ocassion a fly fell in my husbands drink. Luckily he noticed before drinking it. Also I did find a piece of metal scourer in the buffet salad, I reported to a staff member and the chef came out and apologised to me profusely. They also have themed dinners that are table service, you can book at reception, those are a bit hit and miss but a nice change from the buffet breakfast, lunch and dinner.
We purchased the holiday from Just sunshine. Our flight was delayed by 2 hrs and they were waiting to collect us at the airport and knew exactly who we were, which was nice but when we go to the hotel, it was very late 1.30 am, we were tired and hungry and stumbling over ourselves as the hotel entrance was poorly lit and a bit slippery from rain. The staff didn't make us aware that we could have ordered free snack food from one of the cafes in the hotel. At that point we hadn't exchanged any cash so we didn't order room service as its cost extra so went to bed hungry.
While I was there in the main dining hall they staff did a customer service survey and I mentioned a few things such as the carpet in hall way was coming up and the maid didn't leave us a bottle of water, and these things were rectified on the same day. I was very impressed. The staff are ready to listen and act.
Overall, despite the minor problems which may sound worse than they are I would love to go back there. I had a nice time, and even in November the weather was lovely. The all inclusive deal which included food, drinks and snacks was worth it. The resort is lovely and the whole atmosphere was relaxing. There were lots of familes and couples there and even a few single people.
- Official Description (provided by the hotel):
- The hotel is located right alongside the beach, in the heart of the Port el Kantaoui tourism resort and next to a 36-hole golf course. Sousse is 10 km away, the airport of Monastir 25 km and Kairouan with its famous Mosque 60 km. ... more less
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- Also Known As:
- El Mouradi Club Kantaoui Hotel Port El Kantaoui
- El Mouradi Hotel Kantaoui
- El Mouradi Port Kantaoui