This is a really nice hotel with international clientele and excellent facilities. The grounds were pretty and well kept. I am definitely very glad we tried Tunisia as a holiday destination.We felt like we got a good deal paying under £700 for one weeks all inclusive, five star. Being Africa, we accepted that the hotel would not be the standard of five star hotels in the UK but there wasn't a lot we could fault in the hotel.
Staff - The staff were really friendly and attentive. I think it is the service that makes the holiday and so many of the waiters were very good to us. Even in such a large hotel, the breakfast waiters remembered our orders & how we take our tea etc. Around the pool and the beach they were always checking if we would like drinks brought. The multi lingual staff were very talented too conversing in Russian, English, Arabic, French, Dutch and so on fluently and at ease to guests. There was always something to do and they were really welcoming and inviting without putting any pressure on you to take part. The lifeguards also always brought you mattresses promptly for the sun loungers and there was never a shortage. - Keep up the good work guys!! :-)
Food / Drinks - I am not a very adventurous eater but there was always something I could eat and lots and lots of choice. we never got bored of the food in a week because we had the a-la-carte meals (Tunisian, Mediterranean BBQ, Italian), & we were out on a trip one night. The main buffet restaurant also had changing themes such as a Fisherman's Catch night or an Italian night so from what we saw of it, it didn't seem to get too repetitive. The cocktails were great as were the spirits & soft drinks. It was great that the soft drinks and water were self service so you didn't have to wait and could grab these yourself. It was also a lovely touch to keep the 1.5ltr water bottles replenished in the fridge in our rooms as these were handy with the lovely hot weather. There was waiter service on the beach, by the pool and in all the restaurants. The restaurant by the pool was lovely for a light lunch and suited is fine as we made the most of the sunshine.
All inclusive - Fantastic value - unlike some other all inclusive hotels this does not end at midnight. The hotel has a night club until the early hours and a coffee shop which is open after the nightclub where you could still get snacks, pizza and beers. Once the coffee shop closes continental breakfast begins so there is never a time when you can't get something to eat or drink. You could also try the shishas / hubbly-bubbly in the all inclusive.
Facilities and activities - the hotel has great indoor pool with Jacuzzi and fab outdoor pools, there's a spa, a hairdresser, a shop, books to loan, towel loan service, table tennis, football pitches. The activities were endless and all free in the 'all inclusive' including the pedaloes, archery, volley ball, water polo, water aerobics, football ... the motorised watersports were also available at an extra charge.
Kids - we don't have children but the hotel seemed to cater really well for them, pools, play areas, kids clubs etc. The families that we met with children all had had a whale of a time. In fact, the entertainment seemed mainly geared towards children.
Tips - we read the reviews about tipping and being 'more' looked after. On the first day we tipped the poolside waiter and never seen him again so we decided to do it differently and save all our tips until the end of the holiday. We were really well looked after during the holiday and therefore on the last day gave tips to all staff who had really made our holiday. I liked doing it this way because it meant we were tipping 'because' we had got service not 'in order' to get good service - as it should be in my opinion.
Only negatives were;
Housekeeping - this was a little slap dash .... I had splashed make up on the dressing table mirror on the first day and noted that this was not cleaned for the duration of our stay. Then it was just little things, like the towels being hung in a haphazard way and none of the touches you would expect & attention to detail in five star accommodation. They also took our towels without replacing them on the last day so when we returned from the pool to shower before leaving we had to share one of our own towels.
Entertainment - I feel bad saying this as the staff worked so hard and were so enthusiastic from co-ordinating the activities through the day to night time shows but the shows were just really poor. It was either poorly choreographed dancing, Mr Muscle competitions, dancing competitions, or karaoke - all not my cup of tea but also done in a very amateur way. It's such a shame that it was a let down. The piano bar was more sophisticated and there was live music in there two nights a week.
- Official Description (provided by the hotel):
- Built in Hispano-Moorish style close to the marina at Port el Kantaoui, dotted with gardens leading to a beach of fine sand, the El Mouradi Palm Marina is the ideal hotel for a relaxing holiday. For golfers, the 36-hole El Kantaoui golf course is two kilometres away. The hotel is 10 kilometres from the town of Sousse, 35 kilometres from Monastir's Habib Bourguiba airport, 40 kms from Enfidha airport, 70 kilometres from Yasmine Hammamet and 135 kilometres from the capital Tunis. ... more less
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- Also Known As:
- El Mouradi Palm Marina Hotel Port El Kantaoui
- Palm Marina