This hotel is good value... Especially if you get a good discount deal. We booked via Thompson and found everything to be ok for the price we paid. I went on this trip with my wife and 2yo daughter.
First of all you must accept that before you get to the hotel there is a 2 hour transfer time from Enfida.... Enfida is now the airport of choice for Thompson in Tunisia. This poses an interesting dilemma as the transfer time is AS long as the flight time from Gatwick (2 hours).
Once we got to the hotel we were efficiently booked in and shown to our room. The hotel has successfully implemented a sun loungers policy which overcomes some of the issues described in previous reviews. Myself and my wife were able to get a sun loungers by the paddling pool every single day of the holiday. Admittedly, we were there by 8am because our 2yo is ready to rumble at that time in the day.
The food in the hotel is slightly below average. I personally lived on omelette and crepes for breakfast and pasta for lunch and dinner (apart from the night that we booked the tunisian restaurant). I have mixed feelings about the food. The omelette, crepes and pasta are all cooked to a very high standard but by the end of the week I couldn't take it anymore.
The facilities at the hotel are adequate there are two adult pools and one paddling pool, there is also a stretch of prime beach (which is open to the public and guests). The animation team is very good... They have sooooo much energy and passion to entertain all guests (young and old, male and female) from 9am until 12 midnight 6 days a week.... Wawa and Ramzi are the stars of the team. Speaking of stars.... Cheryl the Thompson rep is very helpful, she helped my wife with afternoon cream when my wife ran out.... Cheryl keeps a stock of toys and after sun cream, (leftovers from previous guests). Overall, it's the staff that will make you want to return to the hotel... They are all awesome in their own way. They all are sooooo friendly.
The hotel is a harmonious mix of couples and families, there are not many single sex groups here. The hotel also has a fantastic mix of nationalities, I enjoyed watching my daughter play daily with kids from England, France, Germany and Russia...
In summary, I loved how the staff treated me and my family. I also loved the different mix of nationalities. The hotel is also very clean and serves limited selection of food but to a good standard.
What I didn't like was the limited selection of food provided. The Internet is Incredibly unreliable, it was out of service for 3 days out of 7. The hotel cash machine was also out of service for 3 days out of 7 aswell. This meant a 1 kilometres walk to the nearest machine :-(
I was talking to another guest, who is more familiar with Tunisia than me she described the situation as "you get what you pay for". I agree! If we come again next year it is purely for the friendly staff and the weather.... If the hotel sorted some of the small issues above it would get 5 stars from me.
Message to management please congratulate your staff, fix the Internet connection and cash machine and hopefully I'll see you again
- Official Description (provided by the hotel):
- Located in Mahdia. 4-Storey main building and bungalows. Andalusian-Arabic style. Partially renovated in winter 2006/7. Located on the beach. Complimentary sun loungers and parasols on the beach. 3.5 Km from downtown Mahdia. 1 Km from various shops. 50 Km from Monastir airport. 200 M from a bus stop. Credit cards accepted: MasterCard, Amex, Visa, Diners. ... more less
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- Also Known As:
- Riu El Mansour Hotel
- Riu El Mansour Mahdia