This is a review of Club Med (CM), Hammamet, Tunisia, for 2 weeks starting July 22nd 2013. In summary, we found this holiday a disappointment. It does have the energy and passion you would expect of a CM but there were many issues.
Firstly, you need to aware of the local political situation in Tunisia and specifically Tunis, before making any reservations. We found CM unwilling to rebook us into another resort shortly before we were due to leave despite voicing our concern over the situation there in Tunisia.
Check out the UK Foreign Office (www.gov.uk/foreign-travel-advice/tunisia) as the situation is dynamic and changing. Our recommendation would be if you want to enjoy local culture, sites and restaurants outside of the resort I would recommend a different destination. Local people seemed tense due to outbreaks of violence in and around Tunis.
Now, for the resort. This is a relatively new refurbished resort – approximately 10 weeks although it’s clearly older and has gone through a rapid refurbishment.
The resort has some great swimming pools (3 in total) catering for a range of ages, and offers really great facilities consistent with what you would expect of a CM - sailing and tennis for example. There is a constant range of activities for many different age groups which are well distributed throughout the day. We rented a family bungalow which was very spacious (2 bed & 2 bath) and kept wonderfully clean. The weather was great and you certainly need 30+ sunscreen and great hats for the children. Oh yes, for sailing its well worth taking gloves!
1. The food– both the quality and the ambiance of the evening restaurant was really disappointing. Different dishes were offered but I was expecting better quality, freshly cooked dishes based on our experience of previous CM.
2. Thefts. Yes, sadly and remarkably, many small things disappeared poolside. Whilst we were there phones, sunglasses, caps and even sun block disappeared. Sadly many families lost things. Really, not what you expect at a CM.
3. The kids club. Our 7 year son did not enjoy the club and sadly was put off going (obviously a key reason for choosing CM). I was with him when one occasion a GO, responsible for taking 8 children swimming, took them to a small roped off area of the pool (approx 3x3m) and then duly ignored them preferring to chat to the girls. This was a significant frustration for me and despite reassurances from the kids club managers we still ran into issues that resulted in our children not wanting to go to the club.
4. Poolside cleanliness. I was taking many shards of broken glass that i had found poolside to the bar to encourage a proper cleaning. Cleaners simply didn’t have the passion to clean to a standard that you expect as a parent. I became more and more paranoid during the stay over the prospect of the kids ending up with cut feet. So, be super diligent about your children wearing flip flops or something all the time!
5. GO’s. The majority of GO’s are very good. However, I never really felt the children were greeted. I was expecting the kids to be recognized more as individual people - yes, even at the age of 7 and 9! oh yes, and you will need a reasonable level of French to engage in conversation with the GO’s.
6. The evening entertainment. We struggled with the evening poolside entertainer. For the first few evenings its actually quite amusing but then we had to start to organize our evening to avoid the dreadful, mumbled renditions of your favorite classics.
7. Action to the feedback. Sadly, we felt that when we raised our concerns we often we not heard and the feedback not appreciated (hence why i am writing this!)
Lastly, it is worth mentioning our stay happened at a time when the club was no more than half full. I really can’t imagine how the club would function if it were at 100% capacity.
As always, I am sure there were other guests who thoroughly enjoyed their stay at CM Hammamet and will feel this report focuses too much on “small problems”. Well, perhaps. But in conclusion, I would say this did not meet our expectations as a family of a CM holiday. Safe travels!
- Official Description (provided by the hotel):
- To the south of Tunis, in the gulf of Hammamet, between a huge lagoon pool and a long beach of fine sand, this Club Med Resort exudes a family atmosphere and a love of sports open to all. Bathed in Mediterranean light, Hammamet, with its Moorish-style hotel and its characteristic blue-and-white bungalows, is steeped in a strong local culture, which is also reflected in the culinary specialities. You will find pleasures to touch all the senses beside a clear blue sea, caressed by a gentle breeze. ... more less
- Also Known As:
- Club Med Hammamet Hotel Hammamet
- Hammamet Club Med