Arrived just after midnight, (Sunday Morning) No rep on site. Disagreeable receptionist. No offer of refreshment.
Rep did not show for arranged meeting later in day. Reception was unable to contact rep. I phoned local office, local rep, texted local rep, and UK office, no reply. Rep finally showed up on Tuesday denying that she had not shown up. On following Friday notice posted saying that Rep and offices were available 24/7!!!
The Hotel. Negatives.
At first impression, definitely not 4*. Maybe just nudging 3*. Food presentation could be much improved, also variety. Wholesome but!! Coffee machines sometimes worked but overflowed onto floor. Had to remind staff to replenish cutlery/plates on several occasions. Bread ran out half hour before end of breakfast on one day. A little extra care in cleaning would not go amiss. Bedroom floors/bath room walls and cookers visible from serving area. Movement of used table ware/left over food could have been disposed of differently. Open trollies wheeled through dining area like a works canteen could have been covered up.
Dine around. The opportunity to dine at sister hotels. Tried the Asian Restaurant. No choice of menu. Starter /dessert. Main meal was fish/chicken/meat, all on same plate?
Tried the Mediterranean Restaurant. No choice, starter /dessert, one piece of chicken and some rice.
Very unimpressed with attitude of reception and bar staff.
Entertainment. Two or three nights quite good, but the rest was provided by audience participation.
I don’t go on holiday to entertain, I like to be entertained.
Outside hotel somewhat neglected. Street like a giant ash tray, and street lighting in need of repair.
Pool area, small but well kept. Life guard appeared immediately and introduced himself, and offered to provide sunbed wherever we wanted to go.
Beach. Two minutes across the road. Half grassed half sand. Attendant/lifeguard always immediately on hand to provide sunbed wherever we wanted. Beach area well kept. Restaurant waiting staff very efficient/pleasant.
Would I go again?
My review seems pretty damaging, but yes I would.
It was quiet, plenty of space, plenty of comfortable seating areas, no hassle on the beach/pool area.
Although the hotel was barely 3* standard, on reflection I enjoyed my holiday. The negatives took up only a short time. Although the hotel seemed full at mealtimes (there was always seating available) there was plenty of room both inside and outside to relax. No overcrowding. Lots of personal space.
A more effective “hands on” management team could raise the star rating.
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- Also Known As:
- Iberostar Solaria Hotel Hammamet
- Iberostar Hotel Solaria
- Iberostar Hotel Hammamet