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“fabulous staff and hotel”

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Saphir Palace & Spa
Ranked #44 of 119 Hotels in Hammamet
Reviewed February 28, 2014

We have just stayed for our 3rd time at the saphir palace and it was wonderful staff remembered us and went out of there way to make our holiday great Rooms are spacious and clean also fresh towels daily The spa is a must the ladys who do the treatments are very polite and make your time with them very relaxing The food there is a lot of choices and if there is nothing you like just ask your waiter and he will see what he can do.We are planning our return trip for this july.

Room Tip: the sea view rooms are out of this world
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  • Stayed: February 2014, traveled with family
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Thank hayley s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHoteles, Online Reputation Manager at Saphir Palace & Spa, responded to this reviewResponded March 6, 2014

Dear Guest,

We first would like to thank you for your loyalty and trust in our IBEROSTAR Saphir Palace hotel for your holidays in Tunisia as well as for the time you spent to share your recent experience on Tripadvisor; We are delighted to read that, once more, you thoroughly enjoyed your holidays with us.

We are glad to hear that you felt well looked after by our highly qualified staff throughout your stay and we thank you for pointing out their commitment to ensure that all guests are fully enjoying their stay among us.

At IBEROSTAR we have a true passion for gastronomy and are fully aware that meals are an aspect of primary importance for our guests to enjoy their holidays abroad, this is why our expert team of chefs strives to surprise our guests with high quality culinary delights both local and international, so as be able to savor many different flavors at every single meal and make it one of the best added values to their holiday among us

Last but not least, it is also very enjoyable to read you felt comfortable in the room we accommodated you in; our goal is to provide comfortable and spotless accommodations in unbeatable locations and we thank you for letting us know you were satisfied with yours.

Thank you again for your valuable time; It will be a real pleasure to welcome you back on your next trip to Hammamet Yasmine and please do not hesitate contact us beforehand to organize every detail of your stay.

Warmest regards,
Online Reputation Manager
IBEROSTAR Saphir Palace

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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135 - 141 of 1,153 reviews

Reviewed February 28, 2014

I'm the first time in tunesie and it's fun here in the hotel is always Happy people and always funny shows and really it was a good holiday we all like it and we will come again next september because all the staff was lovely and friendly without forget yo say zizou is the best

  • Stayed: February 2014
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Thank obligat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 28, 2014

This was the first time in Tunesië And it was really good hotel The show was amazing everything was really perfect And we come next september maybe because my familie want to come back Also everything was Nice rooms clean food Nice service perfect

  • Stayed: February 2014
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Thank Obliga
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHoteles, Online Reputation Manager at Saphir Palace & Spa, responded to this reviewResponded March 6, 2014

Dear Guest,

Thank you very much for reviewing your holiday experience at our IBEROSTAR Saphir Palace hotel, we are very pleased to read we were able to make your stay as pleasant as possible.

We thank you for pointing out the quality of our evening entertainment, the comfort and cleanliness of our accommodations as well as the high standards of service ensured by our genuinely kind and qualified staff.

Once again, thank you for your visit and praising review; we would be enchanted to have you visiting us again in the near future.

Warmest Regards,
Online Reputation Manager
IBEROSTAR Saphir Palace

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 27, 2014

This hotel is beautiful! The rooms are well appointed and my sea view room had the most fabulous outlook straight to the ocean. The cleanliness of both the rooms and public areas was a very high standard, as you would expect in a 5* hotel. All my linen was changed daily and the maid was very sweet and personable. All the staff were very helpful and kind, nothing was too much trouble. The location of the hotel is right on the beach and within a few minutes you can walk easily to the medina or the marina and access many cafés and local attractions. I would definitely return to hammamet and this hotel. Thank you Saphir Palace for a wonderful holiday!

  • Stayed: December 2013
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3  Thank mouse_london79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHoteles, Online Reputation Manager at Saphir Palace & Spa, responded to this reviewResponded March 7, 2014

Dear Guest,

Firstly we would like to thank you for the lovely review you shared following your recent visit to our IBEROSTAR Saphir Palace hotel and are delighted to read that we were able to match your expectations and offer you a “wonderful holiday” in Hammamet Yasmine.

Moreover, we thank you for pointing out the beauty of our hotel as well as our high standards related to cleanliness and hygiene within our overall installations as we strive to give total confidence in this area.

We also greatly appreciate your kind words towards our staff; their kindness and helpfulness being one of our hotel's main strengths we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us.

Last but not least, we thank you for your highlight on our location, right on the seafront amnd within a short walking distance to the wide array of shopping and dining options that Hammamet Yasmine’s resort has to offer.

Once more, thank you for making us your choice hotel when visiting Tunisia; we hope that you had a pleasant journey back home and remain at your entire disposal through our call center to help you choose your next IBEROSTAR destination within more than 100 hotels in the most beautiful destinations worldwide.

Warmest Regards,
Online Reputation Manager
IBEROSTAR Saphir Palace

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 22, 2014 via mobile

I had a great weekend with all my family in hotel iberostar saphir palace all the staff was nice and friendly foud was great rooms clean bar service and restaurant good manger and animation staff always at listen and they help us when we need something and really i like it also its a good hotel if you want to relax and we gonna come again in march for one week .

Stayed: February 2014, traveled with friends
Thank ahmedill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHoteles, Online Reputation Manager at Saphir Palace & Spa, responded to this reviewResponded February 27, 2014

Dear Guest,

Thank you so much for sharing your satisfaction with your stay at our IBEROSTAR Saphir Palace here on Tripadvisor; we are thrilled you enjoyed staying with us.

We are enchanted to read your praising comments about our staff; at IBEROSTAR we strive to deliver an excellent and personalized service to all our guests, and we lay high value on our personnel being guest orientated and welcoming at all times.

Moreover, we thank you for pointing out the cleanliness of our installations, being fully aware that this is an aspect of primary importance for our guests to feel comfortable in our hotel, our housekeeping staff undertakes a thorough cleaning of our installations and rooms on a daily basis.

We also appreciate your praising comments on our gastronomy offer because in IBEROSTAR we know that meals are a very important aspect of our guests' overall holiday experience, this is why our professional Chefs strive on a daily basis to prepare a wide variety of typical local dishes as well as the best international delights in order to please all palates, it is very enjoyable to read that we could conquer yours.

Thank you again for your visit and your time; we look forward to welcoming you back in March ensuring you in advance of our utmost care and dedication.

Friendly regards,
Online Reputation Manager
IBEROSTAR Saphir Palace

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 18, 2014

I went to saphir palace from 23 july until 3 august. The service was very good! If you wanted something they would always help you. The rooms were clean, if you needed something you could always askes the staff and you had it in 5 minutes! The location was very good because there was a street with a lot of shops, the beach was just on the other side of the street and there was also a beachbar so if you wanted to drink something you could just go to the beachbar and you don't have to pay for it if you have all-inclusive. There were also a lot of activity's with the animators like volleyball, petanque, archery, aquagym,... The animators are good dancers and if they do the clubdance there is always a lot of fun. At the evening there was always something to do, most off all performance that I never saw before. You could always go out with the people from the animation. The bartenders were also very nice and the staff from the restaurant were very friendly. The food was also very good and a lot of fruit. The pool was very big and the poolbar was very nice to chill and drink something. The music was also very good so a big thank you too pino! The spa was also very big and the people were nice and friendly. The boss from Saphir Palace is a person who would do anything to pleasure you.
I will go back I am older because the hotel and the staff were very nice and good. It really deserves 5 stars!
Anissa Gevaert

  • Stayed: June 2013, traveled with family
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Thank Anissa G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHoteles, Online Reputation Manager at Saphir Palace & Spa, responded to this reviewResponded February 20, 2014

Dear Anissa,

Thank you for sharing your thoughts and experience at our IBEROSTAR Saphir Palace hotel. Guest satisfaction is our number one goal and there is nothing better than achieving it.

We are also grateful for your highlight on the efforts of our housekeepers doing their utmost to keep our installations and accommodations clean at all times in order to guarantee our high standards related to hygiene and cleanliness which is one of the most important aspects for our company.

At IBEROSTAR we believe that nice leisure activities and entertaining evening shows are part of the real holiday feeling this is why our animation team strives to offer a wide range of activities for our guests to join in, we are glad to read that this was a pleasant aspect of your stay among us.

Last but not least, we thank you for your wonderful comments on service which of course have been shared with the entire team. It is always a great source of motivation for our staff to hear that our guests appreciated their services and attention to detail.

We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.

Kindest Regards,
Online Reputation Manager
IBEROSTAR Saphir Palace

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 18, 2014

This was one of the best hotels I have ever been to. The hotel staff is very kind and they help you with every single problem. The rooms and the pool is very clean. There was also a lot of choice by food which makes it even more better. Animation team are amazing, they are very kind and helpfull and they try to make your holiday better. Especially Zizou, I want to thank him for my most awesome holiday ever. I'm coming back in April so really, it's a very great hotel!

  • Stayed: August 2013, traveled with family
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Thank Jolien A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHoteles, Online Reputation Manager at Saphir Palace & Spa, responded to this reviewResponded February 27, 2014

Dear Jolien,

Thank you for your lovely review regarding your recent visit to the IBEROSTAR Saphir Palace hotel; it is always rewarding to read that our guests have enjoyed their holidays among us.

We also appreciate your kind words towards our staff, their kindness and helpfulness being one of our hotel's main strengths we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us.

Furthermore , we thank you for letting us know that our culinary offer could largely satisfy you, the gastronomy being an important aspect for IBEROSTAR, our talented Chefs do their utmost to please all palates; It is enjoyable to read that we could conquer yours.

Moreover, we are also grateful for your highlight on the efforts of our housekeepers doing their utmost to keep our installations and accommodations clean at all times in order to guarantee our high standards related to hygiene and cleanliness which is one of the most important aspects for IBEROSTAR.

Last but not least, at IBEROSTAR we believe that nice leisure activities and entertaining evening shows are part of the real holiday feeling this is why our animation team strives to offer a wide range of activities for our guests to join in, we are glad to read that this was a pleasant aspect of your stay among us.

Thank you again for your visit and praising review; we look forward to welcoming you back next April ensuring you in advance of our best intentions to offer you another “awesome holiday” in Tunisia.

Warmest Regards,
Online Reputation Manager
IBEROSTAR Saphir Palace

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Saphir Palace & Spa

Address: Boulevard 7 Novembre | Yasmine, Hammamet 8050, Tunisia (Formerly Iberostar Saphir Palace)
Location: Tunisia > Nabeul Governorate > Hammamet
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#32 Spa Hotel in Hammamet
#36 On the Beach Hotel in Hammamet
#38 Luxury Hotel in Hammamet
Price Range: $47 - $181 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Saphir Palace & Spa 5*
Number of rooms: 236
Official Description (provided by the hotel):
The IBEROSTAR Saphir Palace Hotel offers 5-star hotel accommodations just steps from Yasmine-Hammamet Beach. Our hotel is a perfect spot for travellers in search of a peaceful, enchanting Tunisian holiday. During your stay, enjoy our tasteful and fully-equipped guestrooms, deluxe gastronomic selections, and entertainment options that will exceed your expectations. Enjoy an unforgettable Hammamet experience any time of the year - only at the IBEROSTAR Saphir Palace Hotel. ... more   less 
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Also Known As:
Iberostar Saphir Palace Hotel Hammamet
Accor Saphir Palace Hammamet
Sofitel Hammamet
Hammamet Sofitel

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